business image

Five Star Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(428 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

At Five Star Automotive, our mission goes well beyond just fixing cars. As a local, family-owned business, we aim to maintain a great reputation – one that starts with accountability and integrity across our entire team. We work hard to develop a relationship of trust, not only before & during your service, but long after you’ve driven At Five Star Automotive, our mission goes well beyond just fixing cars. As a local, family-owned business, we aim to maintain a great reputation – one that starts with accountability and integrity across our entire team. We work hard to develop a relationship of trust, not only before & during your service, but long after you’ve driven away. Your satisfaction and the health of your vehicle will always be our priority, which is why we continually strive to provide the quality workmanship of a dealership, without the dealership cost. It is our ultimate hope, for both our staff and customers, that you receive the level of professionalism that you deserve, all while feeling part of our Five Star Family! ...more

Categories
Auto Repair, Diesel Services, Tires
Contact
(716) 901-0002

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2804 Union Road Cheektowaga, NY 14227
Five Star Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(428 Reviews)

Verified Customer
Williamsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Was great
All were very knowledgeable and helpful

PB
gravatar
Paula B.
Cheektowaga, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
5 Star Automotive
I love it. My car no longer makes a louder rumble noise, a back rattle, nor squeaks when I break. All in one day!

RF
gravatar
RACHEL F.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Friendly and efficient
Great service as always!

FS
gravatar
Fred S.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Excellent service.done on time. Friendly customer service
Excellent service. Works were done on time. Friendly customer service.

VB
Vivian B.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
Category: Service
Vivian said they go her in quickly, and they were fair and knowledgeable.
Recommended

SW
gravatar
SHARON W.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
8
Nice pleasant staff ready to help for any questions or problems
Service great fast and efficient always a pleasure!!

TB
Tiffany B.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
Category: Service
Tiffany said they were effective, efficient, communicative, and gave her options.
Recommended

KV
gravatar
KEVIN V.
Cheektowaga, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Always terrific service.
Five Star Automotive has been my service dealer for several years. Ron and Lori are so professional, nice and trustworthy. It is the only place I take my cars for service.

BM
Brian M.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
Category: Service
Brian said his vehicle was still working, and they will be the only place he'll be going.
Recommended

JR
gravatar
Joanie R.
Cheektowaga, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Always great service and friendly too. Merry Christmas
I always go to 5 Star, great service and honest people

MQ
gravatar
MARK Q.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Great service!
This is the only place I trust!

LB
Lou B.
Cheektowaga, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2025
verified customerVerified Customer
Category: Service
Lou said they took him in right away and they got it done fast, but the price was a little high.
Recommended

MZ
Mark Z.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
Category: Service
Mark said good people, they treat him right, the prices are good, they are dependable and Ron is a gift.
Recommended

GD
gravatar
Gloria D.
Cheektowaga, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Inspection
They are so terrific always helpful. Treated like your part of the family.

MB
gravatar
MIKE B.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
5 Star has ALL Stars
During routine oil change/tire rotation last month an issue was uncovered. This issue could have turned major if not repaired. Made an appointment for repairs and repairs were performed without issue. I have been a long- time customer an again "5 Star" is the Best in Customer Satisfaction. I would highly recommend this vehicle repair shop to anyone.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.