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First Automotive Inc

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(812 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

Over 30 years experience providing our customers with the finest automotive repair experience. We don’t just fix cars,
we help people.
Over 30 years experience providing our customers with the finest automotive repair experience. We don’t just fix cars,
we help people.

Categories
Car Maintenance, Oil Change, Repair Shop
Contact
(315) 457-5371

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
717 Old Liverpool Rd Liverpool, NY 13088-6034
First Automotive Inc's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(812 Reviews)

MR
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MIKE R.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
2014 steering rack
I spoke w Russ (cust serv)
As I walked in ,
Explained my son was driving home from auburn, and steering locked up,
So we dropped off w Mark and
Russ explained the scenario, and would text me the estimate,
And the next morning (thur)he text me estimate,
All parts in stock at local parts comp, said it would be done later in the day,
Sure enuff, text me by 3pm, it was done,
Thankful for such an amazing 👏 and awesome experience,
This is the best car fa elite in Liverpool..
Best part is it's a family owned business and not a franchise ..
Thank you 😊

Verified Customer
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
fast, efficient service
Excellent overall experience

SH
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SANDY H.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Excellent service
Brought car in for service. They did an inspection of the car and found and fixed a nail in the tire which we thought was a sensor. They go over and above with their service. Would definitely recommend.

CW
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CHARLES W.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Good service friendly staff
Had an oil change and NYS inspection recommended a serpentine belt change due to condition of belt and mileage, friendly staff, quick reasonable service.

SB
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SHARON B.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Car Check for Inspection
I brought my car in for a yearly inspection. Something was in need of repair, a rear light, in order to pass inspection. The repair was done and I'm on the road again.
Good work. I'm kept informed whenever a repair is needed. Thank you.

DJ
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DAVID J.
Liverpool, NY
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/31/2025
verified customerVerified Customer
2
Disappointing
Disappointed and confused.

ND
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NICK D.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Fantastic service
Very kind, no BS service. Went in for an inspection, they didn't add any extra stuff on, and were very honest. I WILL absolutely be going back here for future repairs and inspections. 5/5.

DR
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DAVID R.
Lacona, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Fantastic Shop!
Highly recommend!

DS
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DOUG S.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Couldn’t have been any better
Brought my car for some brake work and First Auto performed the work quickly and professionally.

CS
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CARL S.
Baldwinsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Very good garage to have service done.
They are outstanding at standing behind their work. Very pleased and will continue to do business with First Auto.

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Valued Customer
Amityville, NY
Ford F-250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Electrical repair
I brought my F250 in to First Automotive. I did not have an appointment and just dropped it off. Russ called me an hour later and said it was done. I couldn't believe it, also reasonably priced. It's not the first time I have gone here. The service at First Automotive is consistently excellent and there's no reason I would want to go anywhere else.

BS
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BOB S.
Baldwinsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Quick and Efficient
Front desk Russ and Mark always communicate prior to a repair . Mike Jarvis- Mechanic one of the best in the business.

LD
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LARRY D.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2024
verified customerVerified Customer
10
Inspection
Friendly and helpful as always

Verified Customer
Liverpool, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/08/2024
verified customerVerified Customer
6
Installation of spark plugs.
A cover that goes over the engine was placed in the trunk. I was not informed of the damage until I open the trunk 3 days later.

RP
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ROBERT P.
Baldwinsville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
Bi-annual tire change
It's really difficult to say much when everything works out fine as it does every time I go to 1st Automotive!
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