Fenkell Automotive Services

Hi Tracy,

I’m truly sorry to hear that you felt pressured during your recent visit — that was never our intention. At Fenkell, we take pride in providing transparent and thorough service, and we sincerely regret if that did not come across in your experience.

During the diagnosis of your 2015 Chevy Sonic, our technician identified a leaking water pump. In addition, they noted signs of wear on the main drive belt tensioner, as well as oil leaks from the valve cover and intake manifold gaskets. Given the mileage of your vehicle — over 100,000 miles — these kinds of issues, while unfortunate, are not uncommon.

Our goal is always to ensure that every vehicle leaving our shop is safe and reliable, to help prevent breakdowns or costly repairs down the line. All recommended repairs are just that — recommendations — and you're free to decline any service at any time.

If you feel you were pressured in any way or have further concerns, please don’t hesitate to reach out to Brian directly at 248-276-6450. We’d appreciate the opportunity to make things right and clarify any misunderstandings.

We apprecaite you giving us the opportunity to perform service on your Jeep Grand Cherokee. Thank You so much for the great review.