Oil Change and Brake fluid job requested. Ended up with a grill no longer properly attached to the bumper and TALKED to like an animal. Mechanic admits the grill fell out, but they took a picture AFTER they couldn't realign and reattach it. Then THEN they told me my car looked this way when I brought it in. BAD BAD Treatment and Customer Service
CH
Chadrick H.
Morrow, GA
02/15/2022
0
Horrible
I drop my 2013 Audi A4 off check was on days later Fayetteville import call me back with 1800$ worth of work to be done to the car I approved everything they said the car needed I picked my car up and it’s doing the same things and more
PC
Pissed non returning C.
09/15/2021
0
Scammers
Quoted $120 diagnostic. Quoted $1500 parts and labor. Problem was $2 fuse. Shame on you Fayette Imports
JA
Joseph A.
Mcdonough, GA
12/23/2020
Car repair
$500 for a fuse don't trust these people LIARS!!!!!!!
Not Recommended
LW
Louis W.
Atlanta, GA
06/15/2020
Terrible service
took my Range Rover Sport to this shop hoping to have a pleasant experience and a shop that I could rely on for any future repairs. Upon my initial contact with Lisa, I knew that wasn't going to be the case. I advised Lisa of my experience with another shop and I explicitly explained that I was merely expressing my concerns from my last shop experience. Lisa immediately took to offense and said "are you accusing me of x,y,z", again I reiterated that I was only expressing my concerns. She continued to take offense to something that had nothing to do with that shop.
I got a call with a diagnosis of the repair, in which I already knew what was needed to be completed. Lisa stated my coolant reservoir was leaking and needed to be replaced. I advised her that it did not and only the cap needed to be replaced and she stated that the entire reservoir need to be changed out because the caps sometimes don't fit. A $350 repair she quotes. I called the Land Rover dealer and got a cap for $25 and shipped to the shop along with another part. (Lisa was too concerned with overcharging for parts/labor instead of fixing/replacing what needed to be and being cost effective building trust and longterm repair relationship. I went to pick up my truck and didn't think to check what was and wasn't replaced trusting everything that was delivered was installed. I get the truck home and looked under the hood and realized that the second part delivered with the reservoir cap wasn't installed, nor was it in my truck. I called to find out 1. Why wasn't the part installed, and 2. Where was it? Lisa immediately took offense for her error and inconvenience to me. With a snotty attitude she says, we weren't told to put the part on your truck. And that it was still at the shop on a back counter. First off, why wouldn't you call and ask of that part should be installed? And if that was too much out of your scope of work duty, make sure that part was in the vehicle when picked up instead of catching an attitude.
I had to drive all the way back to that shop taking more time from work due to Lisa less than professional customer service and attitude. I have to install an engine in my truck and was hoping I could use Fayetteville Imports, after my experience with Lisa, I'm definitely taking my business and truck elsewhere for the engine install. I asked for a callback from the owner to speak with him directly, needles to say Lisa gave me an excuse as to why I most likely won't hear from him. I thought maybe the owner Chris Hanners, would care enough about his business and losing customers to reach out and salvage those relationships. Maybe he does and Lisa isn't giving him the messages, either way, Lisa definitely needs training on customer service and effective relationship and trust building
Not Recommended
RJ
Richard J.
Mcdonough, GA
03/05/2020
Car service
Lied to me about what was wrong with the car.Seceratary said they called me and a woman answers the phone a lie there is no woman ???? Stay away from this shop
Not Recommended
PM
Paceon M.
Decatur, GA
09/27/2019
Top notch service
They've serviced all our cars for years. The work is impeccable and always done in a timely fashion. Even when I moved 50 miles away I continued to have my cars serviced there. When you find an honest, competent mechanic you stick with them.
Recommended
KC
Kasey C.
Fayetteville, GA
09/05/2018
EXCELLENT CUSTOMER SERVICE !!!
The ladies upfront are so polite and professional. The Mercedes Benz technician is super helpful and has lots of knowledge about Mercedes Benz. They repaired my vehicle at a very reasonable price. The dealer tried to charge me $5,575.00 +tax for a repair and Fayette Import only charged me $2,713.54. I RECOMMEND ANYONE WITH A FOREIGN/IMPORT VEHICLE TO BRING IT TO THIS PLACE! They do great work and are very efficient.
Recommended
ML
Marjorie L.
Hampton, GA
03/11/2018
Un satisfied
Where should I start un professional .the secretary tells u lies when u call about your car.they had my car for 2 days before they even touched it. Said things was wrong with my vehicle that wasn’t. I was not pleased at all. Proceed with caution
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
