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Express Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(895 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
91
Net Promoter Score ®

Business Details

About

We are your number 1 auto and diesel repair shop in Cottonwood and surrounding areas. Express Automotive has been family owned and operated since 2006. We are your number 1 auto and diesel repair shop in Cottonwood and surrounding areas. Express Automotive has been family owned and operated since 2006.

Categories
Auto Repair, Auto Maintenance, Diesel Services
Contact
(928) 634-0151

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Arizona
642 E State Route 89A Cottonwood, AZ 86326-8201
Express Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(895 Reviews)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
9
Great Service, Competitive Prices
Express Auto does a great job from scheduling to final payment. They provided excellent diagnostics and feedback on my vehicle’s condition. Once we knew all of the issues, they got right to work and had my brakes rebuilt in less than two hours. Checkout was a breeze. They do charge a percentage on credit/debit card payments, but that was the only negative and they have a sign on the counter that warns you in advance.

RE
Rick E.
Cottonwood, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2025
verified customerVerified Customer
Category: Service
Rick said for the last 3 years he's had his air conditioner recharged there. They told him it should be recharged at least once every 3 or 4 years but he's been having to do it every year and has paid $160 each time, which is getting old and is a little irritating. He's had other work done on his vehicle there and has always been happy with the work, he keeps going back and he has recommended them.
Recommended

CS
Charles S.
Arizona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
Category: Service
Charles said they did a good job.
Recommended
Dustin M. from Express Automotive responded on 04/21/2025 09:36 AM

We're glad to hear you think we did a good job! Our team takes pride in ensuring everything runs smoothly, just like a well-oiled engine. If there's anything else we can assist you with in the future, don't hesitate to reach out. Happy driving!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Great service
We have all our service and personal vehicles maintained by Express Auto, always professional and expert service.
Dustin M. from Express Automotive responded on 04/20/2025 09:37 AM

We appreciate your confidence in us for maintaining both your service and personal vehicles. It's always great to know that our team’s commitment to professionalism and expertise is shining through. We'll keep the engines roaring and the tires rolling! Your support means a lot to us.


AB
austin b.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Great work as always
Only shop in town I’ll go to. Upfront and honest with great work. Money well spent everytime with Express
Dustin M. from Express Automotive responded on 04/14/2025 09:37 AM

We're glad to hear that you find us upfront and honest! It sounds like we've managed to earn a loyal customer in you, which is always our goal. We appreciate your trust in us and look forward to keeping your vehicle in top shape. After all, who doesn't love great work that doesn't come with a side of surprises?


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2025
verified customerVerified Customer
10
Good Work
I had a problem with my vehicle and they checked it out right away and an experienced mechanic knew what it was right away so we set up an appointment to have it repaired. Good work and thank you.
Dustin M. from Express Automotive responded on 04/11/2025 09:38 AM

We're glad to hear that our experienced mechanic was able to diagnose and address your vehicle's problem so quickly! It's always nice when things get sorted out without it turning into a mystery novel. We appreciate your trust in us to get the job done, and we look forward to providing the same level of service in the future. Safe travels on the road ahead!


TH
TODD H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Todd
I like the shop just get it cleaned up it's messy!! Put up all the stuff that is not being used, broke down parts throw them away!!! Sweeping the floor.. keep it clean up!!!
Dustin M. from Express Automotive responded on 04/07/2025 09:36 AM

We appreciate your input about the cleanliness of our shop. A tidy workspace is definitely important, not only for aesthetics but also for safety—after all, we wouldn’t want any rogue toolbox monsters lurking around! Your feedback is valuable and we’ll definitely take it to heart as we strive to keep the place looking sharp. Meanwhile, if there’s anything else on your mind, don’t hesitate to reach out.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
9
Great service
They didn't have any openings available but took a look at my truck anyway as I was a little desperate. They were quick to figure out the problem and get me back on the road again. I really appreciate their great service!
Dustin M. from Express Automotive responded on 03/31/2025 09:36 AM

We're glad we could help get your truck back on the road, even without a scheduled appointment. It sounds like you were in a bit of a pinch, but we’re always happy to lend a helping hand when we can. Don't hesitate to swing by anytime you need assistance—just be sure to leave the crystal ball at home for the scheduling! Safe travels!


JM
gravatar
John M.
Cottonwood, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
10
Always Great Service
Took my Subie in for a regular check-up; all is well, and was given some wise recommendations for future maintenance. Truly a Great Team at Express Automotive!
Dustin M. from Express Automotive responded on 03/29/2025 09:39 AM

We appreciate you taking the time to share your experience with us! It's fantastic to hear that your Subie is in good shape and that our team could provide you with some valuable maintenance tips. We always aim to keep our customers—and their cars—running smoothly. If you have any more questions or your ride needs anything else, don't hesitate to reach out!


JM
Justin M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Great team
Thank you guys for a great experience and always there when I need you.
Dustin M. from Express Automotive responded on 03/26/2025 09:37 AM

We appreciate your feedback and are glad to hear that your experiences with us have been top-notch! It's always our mission to be there for you—like your trusty toolbox but without the risk of losing a wrench in your back seat. If there's ever anything else you need, you know where to find us!


AH
Abigail H.
Arizona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
Category: Service
Abigail said they were so great and efficient, and they took care of things faster than she expected. It was a better experience than she could've hoped for and she would definitely recommend them.
Recommended
Dustin M. from Express Automotive responded on 03/26/2025 09:37 AM

We’re glad to hear that your experience exceeded expectations! It sounds like our team was on their A-game, turning what could have been another tiresome automotive ordeal into a speedy success. Recommendations from customers like you mean a lot to us—it's better than a high-five from a friend. We're here whenever you need assistance!


MD
mitch d.
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
These guys are great!
Arrived a few minutes before the appointment and they took it right into the shop. They were able to assess the problem and told me what it would take to get it fixed. The guys at the counter were very helpful and courteous. A great experience at a great place.
Dustin M. from Express Automotive responded on 03/24/2025 09:35 AM

We appreciate you taking the time to share your experience! It sounds like our team hit the ground running, which is just how we like to roll. We pride ourselves on being helpful and courteous, and it’s fantastic to hear that it came across during your visit. It's always our goal to make sure you leave feeling satisfied and informed. Wishing you safe travels in your newly serviced ride!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Weird Jeep issue
As always i got great service. The problem wasn't solved but it wasn't for lack of trying. On top of that, I have documentation of all that was tried. So going forward it will be less steps! Thanks guys!
Dustin M. from Express Automotive responded on 03/23/2025 09:38 AM

We appreciate your thoughtful review! It sounds like we put in some solid effort, even if the problem decided to stick around for a little longer. We’re glad to hear you found the documentation helpful—it's like having a treasure map for the next step in your automotive adventure. We're here to keep working on it, so let’s tackle this challenge together!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Faster than expected!
My battery light came on while I was on my way home from work. Since I just replaced the battery a few months ago I knew something else was going on. I dropped my car off but my part wasn't in stock. My car was repaired within 24 hrs and I was on my way!
Dustin M. from Express Automotive responded on 03/19/2025 09:37 AM

We appreciate you sharing your experience with us! It’s great to hear that even though your battery light had other plans, we were able to get you back on the road in a jiffy. You definitely turned an unexpected pit stop into a quick pit crew moment! If you have any other automotive adventures, you know where to find us. Safe travels!


CK
cathy k.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Quick, thorough and priced right.
Good job!
Dustin M. from Express Automotive responded on 03/19/2025 09:37 AM

We're glad to hear that you think so! It's always uplifting to receive such straightforward praise. Our team is here to keep things running smoothly, so if you have any needs in the future, just let us know. We appreciate your support!

Service Coupons and Posts
Thanks for the love! 🌟 We're thrilled you enjoyed our service and expert explanations. 😊 Ray's here to keep your ride feeling top-notch without breaking the bank! 🚗💨 #ExpressAutomotive #CustomerAppreciation
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We’re blushing! 😄 Thank you for the kind words about our performance and customer service. We strive to be the best—gear shifts and all! 🚗💨 Your support fuels our drive! #AutoExcellence #CustomerLove
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🚗 Thank you for the shoutout! We're thrilled our team hit the gas on fixing your car quickly and efficiently! Your support keeps our engines running smoothly. Ready for your next adventure! 🌟 #ExpressAutomotive #CustomerLove
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We’re blushing! ? Thanks for the fantastic review! With Ray and Dennis on the job, your car is in good hands! ? Your trust means the world to us. Keep driving safe, and we’ll be here when you need us! #ExpressAutomotive #CustomerAppreciation
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Thank you for the awesome review! ?? We’re thrilled to know that our team has earned your trust while keeping your Dodge 3500 Diesel running smoothly. Your kind words fuel our passion for quality service! ?✨ #TrustInUs #QualityAutoRepair
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We're blushing! ? Thanks for the love! At Express Automotive, we're committed to keeping you and your ride happy. Your trust means the world to us—no shady business here! Just honest mechanics with a passion for cars. ?? #CustomerLove #ExpressAutomotive
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Thank you for the fantastic review! We're thrilled your car is back in tip-top shape! ?✨ We couldn't be happier to have your trust (and Jake's referral!) in our hands. Remember, we're here to keep you rolling smoothly! #AutoCare #CustomerLove ?️?
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? Thanks for the kind words! We're so glad you found us honest and trustworthy. We appreciate the recommendation and hope to see you back soon! #CustomerAppreciation #AutoRepair
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Thank you for the kind words, Tom! ? We're thrilled to hear that you had an excellent experience with us. Your trust means a lot! #CustomerSatisfaction #ExpressAutomotive
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? Thanks for the 5-star review, Michael! We're pleased to have saved you some cash and got your car back on the road. We aim to keep our customers smiling! ?? #CustomerSatisfaction #ExpressAutomotive
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? Thank you for the amazing review, Rock! ? We're delighted to hear that you had a fantastic experience with our services. Your recommendation means the world to us! #ExpressAutomotive #FiveStarReview
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