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Expert Auto Repair & Services

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(20 Reviews)
88
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
88
Net Promoter Score ®

Business Details

Categories
Contact
(505) 438-7112

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
2872 Trades West Rd Santa Fe, NM 87507
Expert Auto Repair & Services' Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(20 Reviews)

KK
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Karl K.
Santa Fe, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/15/2023
0
Not experienced
They said they could fix the problem, but once started said they could not, but car was all apart, so I worked with them to try and diagnose and fix.
Car was returned after more than two months, running worse than when it went in, and some other items were broken. May be able to do simple things, but I was able to find out more information on the problem, and another shop fixed it quickly.
Tony from Expert Auto Repair & Services responded on 12/18/2023 09:32 AM

Thank you for taking the time to provide your feedback, Karl. We apologize that your vehicle was not repaired to your satisfaction. We strive to provide exceptional service on all of our repairs. We would like the opportunity to speak with you directly to resolve this issue and make it right. Please contact us directly to discuss further.


PL
PAULA L.
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2023
verified customerVerified Customer
10
Multiple car repairs
Fabulous service all around!
Tony from Expert Auto Repair & Services responded on 12/10/2023 09:32 AM

Thank you for the fantastic review, Paula! We appreciate your business and are delighted to hear you had such a great experience. We strive to provide excellent service, and are so glad you felt that with us.


MM
MELISSA M.
Taos, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2023
verified customerVerified Customer
10
Emergency repairs
I received excellent service. They were very knowledgeable and friendly. My car was overheating and the repair man found the problem and was able to order the parts over the holiday. I was able to leave my car in the shop and not worry , I highly recommend Expert Auto Repair and service, I am thankful for honest repair shops.
Tony from Expert Auto Repair & Services responded on 12/01/2023 09:33 AM

We're delighted to hear that you had a good experience with us! We always strive to provide the best service and knowledge to our customers so that they can leave with peace of mind. We're so glad we were able to help you and thank you for choosing Expert Auto Repair & Services!


WG
WES G.
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2023
verified customerVerified Customer
10
Professional, personalized attention.
Profession service done very promptly. Expert Auto was recommended for body work by my Hyundai Dealer for my all electric car, and Tony was great in getting it done ahead of estimated schedule with all the issues resolved. He even drove me to the car rental location.
Tony from Expert Auto Repair & Services responded on 11/19/2023 09:32 AM

Thank you so much for your great review, Wes! We are thrilled to hear that Tony was able to get your body work done ahead of schedule and with all the issues resolved. We are also delighted that your Hyundai Dealer recommended us for your all electric car. We truly appreciate your business and hope to see you soon.


JM
JUANITA M.
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2023
verified customerVerified Customer
10
Excellent
Everyone was very helpful and professional. The service was great! Everything was done in a timely manner.
Tony from Expert Auto Repair & Services responded on 11/19/2023 09:32 AM

Thank you, Juanita, for your kind review! We're so glad that you found everyone helpful and professional, and that you were pleased with the service and the speed at which it was completed. We value your business and we look forward to seeing you again!


ES
ELENA/RUDY S.
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2023
verified customerVerified Customer
10
Professional, experienced and fair!!
This was our first time taking our vehicle to the new owners of Expert Auto. We were very happy with the work!! Will recommend to all our friends and family!!
Tony from Expert Auto Repair & Services responded on 11/08/2023 09:32 AM

Thank you so much for your positive review, Elena/Rudy! We are thrilled that you had a great experience and appreciate your recommendation. We value our customers and look forward to continuing to provide excellent service.


Verified Customer
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2023
verified customerVerified Customer
10
Excellent service all around
I needed oil change, tire rotation & diagnosis of shimmy in front end. I got efficient same day service, and great customer service. Very happy with the “new” Expert Auto.
The Team at E. from Expert Auto Repair & Services responded on 10/14/2023 09:34 AM

Your satisfaction and experience with Expert Auto Repair & Services is very much appreciated. We strive to ensure a positive experience and quality service every time - it's great to hear that was your experience! We hope to be your go-to for auto repair and maintenance!


RK
RAY K.
Edmond, OK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2023
verified customerVerified Customer
10
Emergency Repair
We were on a vacation trip to Santa Fe and the last day our car would not start due to a dead battery. We searched for an auto repair shop and selected Expert Auto Service due to their high rating. They worked us in eventhough they were short-handed and saved our day.

JG
JOHN G.
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2023
verified customerVerified Customer
9
Very Knowledgeable. Quick diagnosis.
2008 Volvo XC-70 now running great. Tony was able to find a high-pitched squealing noise that a couple of other shops could not diagnose. Very knowledgeable and repair was done quickly and efficiently. Oil and filter change was also done. The noise was driving me nuts for quite a while. Nice shop and I'll bring my car and truck in for routine maintenance.

TR
TSIRINIAINA R.
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2023
verified customerVerified Customer
10
Great customers
My car was broke down, and Tony was helpful to explain what happen to my car, and his customer service was great. He is an expert in his field.

Thank you Tony for your help and your services. You are great person

IA
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Ian A.
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2023
10
Fantastic Service
Dropped our Lexus RX 350 to get the AC fixed after 2 unsuccessful trips to the Lexus dealer in town and lots of $$$$. Expert Auto repair found the problem and fixed it in an hour. Great shop, definitely would go back to fix anything else I needed done.

FE
FRED E.
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2023
verified customerVerified Customer
10
Bearing replacement
Tony really knows auto repair. He correctly diagnosed the sound coming from the front left of the vehicle and replaced the front bearing. My car is back to running quietly.
I highly recommend Expert Auto for skillful and thorough work, excellent customer service and a friendly atmosphere.
Thank you.

Verified Customer
Santa Barbara, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2023
verified customerVerified Customer
10
Excellent Service
Went into Expert Auto without appointment as I had an emergency. I was accommodated on the spot and was able to drive the car. Appreciated he took the time to reattach the bumper and did everything to make me comfortable while waiting as it was one of those 100 degree days. I will return with confidence whenever
my Lexus needs service.

TR
TSIRINIAINA R.
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2023
verified customerVerified Customer
10
Tsiri
Good mechanic

MB
MACEY B.
El Prado, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2023
verified customerVerified Customer
10
The best of the best
Expert Auto lives up to their name. I can’t recommend them enough. Tony is one of the nicest people I’ve ever met, he got me in immediately with my truck issue, and his guys fixed it so fast and efficiently. They were 100% transparent with what I needed and went above and beyond. They really know what they’re doing here, you will NOT be disappointed. Plus their shop is soo nice and welcoming and everyone is SO nice! Will highly recommend to anyone I know!

Displaying Review 1 - 15 of 20 in total
Service Coupons and Posts
? Thank you for the fabulous review! ? We're thrilled to hear that you had a great experience with us! ? #ExpertAutoRepair #FabulousService #CustomerSatisfaction
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Thanks for the great review, Wes! ? We're glad we could help you get your all electric car back on the road quickly. #ExpertAutoRepairServices #SantaFe #CustomerSatisfaction
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Thank you for the kind words, Juanita! ? We're glad you had a great experience with us. #ExpertAutoRepair #SantaFe #HappyCustomer ?
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Thank you so much for your kind words, Elena/Rudy! ? We're so glad you were happy with the work we did. We look forward to seeing you again soon! #SantaFe #ExpertAutoRepair #HappyCustomers ?
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Thanks for the kind words, Ray! ? We're glad we were able to help you out and get you back on the road. #ExpertAutoRepair #SantaFe #CarRepair #CustomerService
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Thanks for the great review, John! ? We're glad we could help you get your Volvo running great again. #ExpertAutoRepair #SantaFe #OilChange #Volvo
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Thank you Tsiriniaina for your kind words! ? We are so glad Tony was able to help you and provide excellent customer service. #ExpertAutoRepair #SantaFe #CustomerService #GreatPerson
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Thanks for the kind words, Ian! ? We're glad we could help get your AC fixed quickly and affordably. #SantaFe #Lexus #ExpertAutoRepair ?
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Thanks for the kind words, Fred! ? We're glad to hear that Tony was able to get your car back to running quietly. ? #SantaFe #ExpertAutoRepair #CustomerService #FriendlyAtmosphere
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#LexusLove! ??? Expert Auto saved the day! Got my bumper reattached & car running in no time. Great service & friendly staff! #SantaFe #Lexus #AutoRepair
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Thanks for the great review, Tsiriniaina! ? We're glad you had a great experience with us at Expert Auto Repair & Services! #SantaFe #AutoRepair #HappyCustomer
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