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SureCritic / Hyundai Dealer / Ettleson Hyundai
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Ettleson Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,598 Reviews)
78
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Score Details

5 stars
81%
4 stars
10%
3 stars
4%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
144
Total ReScores™
4.7
ReScore™ Average
78
Net Promoter Score ®

Business Details

About

Ettleson Hyundai is conveniently located in Countryside, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Ettleson Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Ettleson Hyundai is conveniently located in Countryside, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Ettleson Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(708) 491-0200
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 5:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
6420 Joliet Road Countryside, IL 60525
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,598 Reviews)
Write a Review
Recent Reviews
CS
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Cynthia S.
Broadview, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/18/2024
4
Category: Service
Disappointed
I bought a 2021 certified Kona in Countryside. Sales guy was Jim I believe. The check engine light has come on 3 times since I bought it July 22nd. Its been serviced twice and i have to take it back next week when they have loaners, since I do need a car to get to work. The salesmen and service guys are nice, but it doesn't make up for the frustration I'm left feeling because I feel i bought a lemon not to mention spending my time having drop off my car, pick up a loaner and hope they have my car fixed quickly. I am having more issues with this car than the 18 year-old car I traded in!!!!
DN
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David N.
Westmont, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2023
10
Category: Service
We’ll Done Scott Sedlacek
Was a “walk-in” to Dealership frustrated that my 2022 Kona N had just experienced an unexpected dead battery; Scott (Service Manager) patiently addressed the challenge with an immediate service check of the battery & alternator giving my wife & I the peace of mind all was working fine with the car and to make sure we don’t turn the car engine off for the night with its aux power still on by pushing the push-button twice.& ignoring the cars warning chime; simple solution; TY Again Scott ?
FF
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Fes F.
Oak Lawn, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/19/2023
0
Category: Service
Servis
I will never buy again hyundai because I can’t appointment for oil change they give appointment date 1 months later everytime is same shit I am really tired Hyundai..
MB
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Michael B.
Palos Hills, IL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Outstanding service. Service Consultant is the best.
Service Consultant is outstanding
LAURA L. from Ettleson Hyundai responded on 04/07/2022 08:48 AM

I’m glad to hear that you had a good experience with us. Have a great week and take care. – Ozzie

FK
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Frank K.
Countryside, IL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Oil change
Very friendly personal and quick service.
LAURA L. from Ettleson Hyundai responded on 04/07/2022 08:48 AM

Thank you for visiting us at Ettleson, I hope to see you soon. If you have any car needs feel free to come see me. – Ryan

AJ
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Ana J.
Bridgeview, IL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil change
I took my car first oil change the service man was polite and very professional he explain the service that the vehicle needs and I thank him for that
LAURA L. from Ettleson Hyundai responded on 03/31/2022 02:28 PM

I’m glad to hear that you had a good experience with us. Have a great week and take care. – Ozzie

JB
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Jonathan B.
Riverdale, IL
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
I just wish if they actually send out good coupons. Because I spent over $700 just to $20 off isn’t all that great.
LAURA L. from Ettleson Hyundai responded on 03/30/2022 08:00 AM

Thank you for taking time out for your review. I would like to speak to you about your concerns. Please call 708-491-0200 at your earliest convenience. Laura

Verified Customer
Chicago, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
superior performance
Exceptional in and out service with the job done right
LAURA L. from Ettleson Hyundai responded on 03/28/2022 08:52 AM

We appreciate your feedback, it was a pleasure assisting you. Please feel free to contact me if you need anything. – Ozzie

Verified Customer
Orland Park, IL
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/20/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Service Manager lack of Customer Servicd
The Service Manager vas very confrontational, he was acting like if I was bothering with the issues with my car, he was not helpful, he was not pleasant. What actually happen is that they sold me the car with one 17” rim on my car all the other are 16” and on a break job someplace else was discovered. Ettleson Service Manager argue about it from the get go he got on my face trying to intimidate me, Implying that ppl like always look for a freebie when I walked out to complain about this individual he followed me telling me that he’s having a bad day and that I could complain all I want he went thru this many times and that the oil consumption test I need done ultimately it was up to him to approve and that if I don’t have the first oil change documentation on my vehicle he will deny it. That it was up to me what I will do next.
Scott S. from Ettleson Hyundai responded on 03/21/2022 05:11 AM

Sory to hear about your experience we will be in contact with you

LG
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Lawrence G.
Willow Springs, IL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Pleasant people and surroundings
From Ryan the service writer to Hector the service tech it was a great experience.
LAURA L. from Ettleson Hyundai responded on 03/18/2022 02:27 PM

Thank you for visiting us at Ettleson, I hope to see you soon. If you have any car needs feel free to come see me. – Ryan

Verified Customer
Plainfield, IL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service as always
Great service as always, the Ettleson group have serviced our cars for over 30 years
LAURA L. from Ettleson Hyundai responded on 03/16/2022 01:32 PM

Thank you for visiting us at Ettleson, I hope to see you soon. If you have any car needs feel free to come see me. – Ryan

Verified Customer
Berwyn, IL
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service professional crew
I always am treated extremely well with this clean, efficient dealership.
LAURA L. from Ettleson Hyundai responded on 03/15/2022 02:27 PM

We appreciate your feedback, it was a pleasure assisting you. Please feel free to contact me if you need anything. – Ozzie

Verified Customer
Cicero, IL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service!
Ozzie always provides great customer service!
LAURA L. from Ettleson Hyundai responded on 03/15/2022 02:27 PM

We appreciate your feedback, it was a pleasure assisting you. Please feel free to contact me if you need anything. – Ozzie

Verified Customer
Brookfield, IL
2021 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Waiting a month for this appointment
Waited a month for oil change and tire rotation.
LAURA L. from Ettleson Hyundai responded on 03/11/2022 12:38 PM

Thank you for your response. I apologize for the appointment inconvenience. Due to Covid, many customers waited to service their vehicles, which in turn caused a busy schedule. We always offer walk-in appointments for anyone that needs to get in sooner as long as they don't mind a longer wait time. Please feel free to contact me if you need anything. Ryan

JB
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Jomarie B.
Elmhurst, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
We have purchased 3 cars from Ettleson Hyundai. We are very happy with them. Sales and Service!!!
LAURA L. from Ettleson Hyundai responded on 03/09/2022 02:36 PM

Thank you for visiting us at Ettleson, I hope to see you soon. If you have any car needs feel free to come see me. – Ryan

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