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East Rock Auto Repair Inc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(53 Reviews)
91
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ReScore
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Original Review
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ReScore Average
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Net Promoter Score ®

Business Details

About

Meet the East Rock Auto Repair Team

Welcome to East Rock Auto Repair, a full-service preventive maintenance and automotive repair center. We perform high-quality, guaranteed service you can trust at a fair price. We’ve been serving the New Haven & Yale University communities since 1980. We pride ourselves on integrity & we are proud to
Meet the East Rock Auto Repair Team

Welcome to East Rock Auto Repair, a full-service preventive maintenance and automotive repair center. We perform high-quality, guaranteed service you can trust at a fair price. We’ve been serving the New Haven & Yale University communities since 1980. We pride ourselves on integrity & we are proud to be the favorite New Haven auto repair shop. We repair domestic and foreign vehicles and are your best choice for scheduled maintenance of your car, SUV, truck and fleet vehicles.

East Rock Auto Repair is family owned and operated. We use the latest diagnostic equipment to guarantee your vehicle is serviced correctly while maintaining your manufacturer's warranty. We only use quality replacement parts, and our technicians are ASE-certified. View our latest YouTube video to learn more about us!
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Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(203) 776-9220

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1400 State St New Haven, CT 06511
East Rock Auto Repair Inc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(53 Reviews)

BN
Brian N.
New Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
brought in both of my 15 year old cars for semi major repairs
Bothe vehicles were brought in for unforeseen repairs and both were back on the road within a a day or so! Very thorough and very efficient work done with both vehicles
Melissa from East Rock Auto Repair Inc responded on 02/18/2025 07:05 AM

We appreciate your feedback and are glad to hear that we could get both vehicles back on the road so quickly! Our aim is to be as thorough and efficient as possible. Hope to see you in the future!


MP
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Satisfied First-Time Customer
This was my first time at East Rock Auto after multiple recommendations from people in New Haven. Booking an appointment online was easy, and they reached out beforehand to answer any questions I had which was really nice. I dropped off the car and it was done within 4-6 or so hours which was fantastic. They offer pickup during business hours as well as after hours. Pricing seemed fair. The only issue is the parking lot is quite small, but that's nitpicking. Overall very positive experience!
Melissa from East Rock Auto Repair Inc responded on 02/18/2025 06:56 AM

We appreciate you taking the time to share your experience with us! It's great to hear that the booking process was smooth and that we were able to answer your questions ahead of time. After all, we want you to feel like you're the star of the show when you drop off your car! We’re constantly striving to provide service that feels as quick and easy as possible—no one likes to wait around, after all. As for the parking situation, we have additional parking in the back :) Thank you for choosing ERA, hope to see you in the future for any repairs.


TS
Trey S.
New Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
8
Another shop could not honor warentee of part, I took it to this shop and they helped me decide what else to get done in the moment after the diagnostic as well as put in the new part no cost
My starter died, I had to take it to a Napa shop because the last time I replaced my starter that's who I used and I wanted to enact my warentee, these people helped me do that no problems and when the part they ordered didn't work they ordered another, which also didn't work, then the 3rd one was the charm. They did this completely free of charge. They also did a great job replacing my front sway bar link.
Melissa from East Rock Auto Repair Inc responded on 02/11/2025 04:33 AM

It's great to hear that you had a smooth experience with us. We're glad to have helped you navigate through the warranty and get everything sorted out—third time’s the charm indeed! If your car ever decides to throw a surprise party again, you know where to find us! Safe travels on the road ahead.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
satisfied first time customer
This was my first experience using this repair shop. The staff was very helpful and pleasant , and well organized. it was very simple to make my appointment and they took care of my problem quickly. The price was also very reasonable. i will definitely use them next time i have a problem with my car.
Melissa from East Rock Auto Repair Inc responded on 02/11/2025 04:32 AM

We appreciate you taking the time to share your experience! We're glad to hear our team made everything simple and quick for you, and naturally, who doesn't love a reasonable price tag? We're looking forward to being your go-to pit stop for any car troubles ahead. Safe travels until then!


CJ
Clementine J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
They do excellent work
Very pleasant people. When you go into the office they have coffee and snacks while you wait if you decide to wait. They're good at getting back with you when they said they were. They call you and tell you what's going on with your car. And give you an estimate to see if you want to get it done or not. They send you an email or text of everything is wrong with your with your car. I appreciate all that. I would definitely recommend them to other people in the community. Very good people to work with. Once you get your car back they give you a gift appreciation for using their services. That was very thoughtful of them to think about you. Thank you for your services. ❤️❤️❤️💯
Melissa from East Rock Auto Repair Inc responded on 02/03/2025 05:48 AM

We truly appreciate you taking the time to share your experience. We're delighted to hear you enjoyed the coffee and snacks—consider it our way of keeping our customers caffeinated and happy while their cars get the TLC they deserve! We hope to see you in the future for any of your automotive needs! 


TS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
9
Car
I brought my car there and they fixed it immediately. So grateful
Melissa from East Rock Auto Repair Inc responded on 02/03/2025 05:34 AM

Thank you for the review. We're delighted to hear that we could get your car back on the road in no time.  If your car ever needs a check-up again, you know where to find us! 


Verified Customer
New Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Always thorough and honest
We have been customers of ERA for at least two decades. They have repaired our cars, given us purchasing advice, and have always been generous with their knowledge and time. I recommend them to everyone!
Melissa from East Rock Auto Repair Inc responded on 01/27/2025 04:52 AM

We're glad our team could assist you with repairs and provide that trusty advice over the years. It means a lot to us that you'd recommend us to others, and we promise to keep bringing our A-game to ensure your cars stay happy and healthy. Here’s to many more miles together!


PM
PETER M.
East Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Excellent
Quick and reliable
Melissa from East Rock Auto Repair Inc responded on 01/27/2025 04:52 AM

We appreciate you taking the time to share your experience! Your support means a lot to us.


JM
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JOHN M.
New Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
Great as always
Always friendly service and brilliant repair work at East Rock Auto. They solve problems no one else can. The best!
Melissa from East Rock Auto Repair Inc responded on 01/20/2025 12:59 PM

We're glad to hear you had a positive experience at East Rock Auto. Thank you for being a loyal customer over the years, we really appreciate it! See you in the future :) 


LZ
Lauren Z.
Hamden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2025
verified customerVerified Customer
10
Excellent
The staff is very friendly and thoughtful. In my multiple visits I have always had a positive experience; I’ve received thorough and quick work on my car, prompt communication, and they have given me gifts for being a customer, even around the holidays. I haven’t experienced this anywhere else, they are awesome.
Melissa from East Rock Auto Repair Inc responded on 01/20/2025 12:57 PM

We're beyond delighted to hear about your positive experiences with us. Here's to many more visits!


SG
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Sameh S G.
New Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Honest, Professional, and Friendly Team!
I had a fantastic experience with this car service! The team is incredibly honest, professional, and friendly. They clearly value their customers' time and treat everyone with respect. It's evident they take their profession seriously and prioritize customer service over profit. I was able to schedule an appointment within 24 hours and had my car back promptly. Highly recommend!
Melissa from East Rock Auto Repair Inc responded on 01/13/2025 07:32 AM

We're pleased to know our team's honesty and professionalism shone through your visit. Thanks for sharing your experience and for the high recommendation. We aim to keep everyone’s wheels turning smoothly. Until next time!


Verified Customer
New Haven, CT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/10/2025
verified customerVerified Customer
8
Good Service
My expectations were met with good customer service and they really look out for the customer's best interest!
Melissa from East Rock Auto Repair Inc responded on 01/13/2025 07:31 AM

It's great to hear that our customer service hit the mark!  If there's ever anything we can do to elevate your experience to a 5-star level, don't hesitate to let us know. Safe travels and happy driving!


AD
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Asia D.
West Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2025
verified customerVerified Customer
10
Honest Reliable Shop
Honesty and Integrity in an auto shop is rare-unless you're bringing your car to East Rock Auto! I will be a lifetime customer!
Melissa from East Rock Auto Repair Inc responded on 01/06/2025 05:33 AM

 We're delighted to have you as part of the East Rock family-- Thank you for the kind review and see you in the future!


SB
Stephanie B.
MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2024
verified customerVerified Customer
10
Saved our holiday
I can’t thank East Rock Auto repair enough for their quick response fixing my daughter’s car. Someone hit it while it was parked, and my daughter needed to go 2 states over to get home for the holidays. They got the parts and fixed the car in 2 days! Thank you East Rock Auto Repair for getting my daughter safe and sound for the holidays.
Melissa from East Rock Auto Repair Inc responded on 01/02/2025 04:44 AM

We’re so glad we could help your daughter get back on the road just in time for the holiday festivities. We appreciate your trust in us and wish her safe travels in the future.


DA
Darryl A.
New Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
verified customerVerified Customer
10
My go to auto shop from now on.
I went to this shop going completely off reviews and I was not disappointed. Not only where they able to get my car in with no appointment to due a diagnostic but the fact their report gives a complete breakdown with mechanic notes and level of urgency but the real icing on the cake is pictures of each concern. That was a huge thumbs up because any other place you have to go on the mechanics word but to actually see what their concerns are…awesome. Keep up the great work. See you soon with my other cars.
Melissa from East Rock Auto Repair Inc responded on 12/16/2024 01:42 PM

Thanks for sharing your experience! We believe in transparency, so we're glad to hear the pictures made it easier for you to see what was going on under the hood. We hope to see you again for any future repairs, Safe travels until then!


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