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Donn's Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,111 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Donn's Auto Service Inc. has been family operated since July 1996, and in business for 26 years. Donn and his crew of professionally trained and certified auto mechanics has been repairing and extending the life of cars and light duty trucks since 1974. With over 40 years of automotive repair experience in Middleton and on Madison's west Donn's Auto Service Inc. has been family operated since July 1996, and in business for 26 years. Donn and his crew of professionally trained and certified auto mechanics has been repairing and extending the life of cars and light duty trucks since 1974. With over 40 years of automotive repair experience in Middleton and on Madison's west side, Donn continues to deliver the kind of reliable service and personal attention that has helped Donn's Auto Service Inc. grow into one of the area's most successful auto repair shops. ...more

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(608) 827-6162

Business Hours

Mon
7:30 AM - 4:00 PM
Tue
7:30 AM - 4:00 PM
Wed
7:30 AM - 4:00 PM
Thu
7:30 AM - 4:00 PM
Fri
7:30 AM - 4:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
8608 Fairway Pl Middleton, WI 53562-2504
Donn's Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,111 Reviews)

ST
SHOBHALI T.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2025
verified customerVerified Customer
10
Honest and Transparent
This was my first time at Donn's, and I foresee coming in every year for my car's annual maintenance moving forward! The communication was transparent - I could see my car being serviced. Suggestions were honest and based on my needs. Price was perfect. It was a great experience overall!
Donn S. from Donn's Auto Service responded on 07/21/2025 05:39 AM

We are delighted to hear that your first visit to Donn's Auto Service was such a positive experience! Transparency is our middle name (well, not literally), and it's fantastic to know you appreciated being able to see your car in action. Honest suggestions tailored to your needs and a pocket-friendly price? That’s a one-two punch we aim for every time. Here's to many more annual visits and keeping that car in tip-top shape!


LM
LORENZO M.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
Pros
The best in the state of wisconsin.they are fair . reasonable.friendly.they get the job done.make Don./Chris .your best choice.Don is the DON of auto repair.the best .and his crew.
Donn S. from Donn's Auto Service responded on 07/16/2025 06:23 AM

We're happy to hear you think so highly of us! It sounds like our team has left a great impression, and we appreciate you highlighting our fair and friendly service. Just remember, while Don does indeed rule the realm of auto repair, we like to think he has a great crew backing him up! Thanks for choosing us as your go-to auto service.


RF
Rick/Rose F.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Don always brings experience and care when servicing our vehicle.
Don’s many years of experience in repairing and servicing vehicles makes him an incredible choice when it comes to caring for your vehicle.
Donn S. from Donn's Auto Service responded on 07/11/2025 08:20 AM

We appreciate your recognition of Don's expertise! With years of experience under his belt, he's definitely got a knack for giving vehicles the TLC they deserve. It's always a pleasure to know we're making a positive impact on our customers' rides. Here's to many more smooth drives ahead!


DM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Alternator Help
My car died at work on Monday. Got the battery replaced but auto zone stated my alternator was going bad. Called up Donns. They were able to get me in next day with the part. After some back and forth with questions regarding my car nothing was wrong with my alternator. They made sure to have a couple technicians check everything to make sure. But they saved me $800 throat I didn’t need to spend anymore. They were nice, professional, quick, and accommodating because of my hectic work schedule. Would recommend them to anyone for any car needs!
Donn S. from Donn's Auto Service responded on 07/09/2025 08:01 AM

It's always a relief to get the right diagnosis, isn't it? We're glad we could help save you from that unexpected $800 surprise you didn't need. It's great to hear our team was able to fit you in quickly and work around your busy schedule – we know how life can get! Our technicians are always ready to lend a hand (and a set of wrenches) to ensure everything's in good shape before sending you back out on the road. If you have any more car concerns, you know where to find us. Drive safe!


KA
Kim A.
Waunakee, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
Category: Service
Kim said they have worked with Donn over the years and he has done a really good job on their vehicle. She said they come to pick it up if they need to and it's good service.
Recommended
Donn S. from Donn's Auto Service responded on 06/26/2025 01:27 PM

We appreciate your loyalty and kind words about our service. It’s always a pleasure to hear that our team has been keeping your vehicle in tip-top shape over the years. And yes, we do love a good vehicle pick-up mission; a little fresh air never hurt anyone! We’re here to help keep things running smoothly, so let us know whenever you need us.


JK
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Jeremy K.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Great service
Had a great experience at Don's as always.
Donn S. from Donn's Auto Service responded on 06/23/2025 02:21 PM

It's fantastic to hear that your experience at Donn's Auto Service was another great one! We always aim to keep things running smoothly—just like the cars we service. Your continued support means a lot to us, and we look forward to keeping your ride in tip-top shape!


SV
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Scott V.
Lodi, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
My experience was great
I’ve been using Donn’s Auto for all my car care needs since 1996 and have never had anything less than excellent service. Any time I get asked for a mechanic recommendation, I don’t hesitate to recommend Donn’s Auto.
Donn S. from Donn's Auto Service responded on 06/19/2025 12:05 PM

It's fantastic to hear that we've been your go-to for car care since 1996! That's longer than some of our mechanics have been driving. We truly appreciate your loyalty and the fact that you spread the word about us. If your car ever needs a tune-up—or if it just wants to catch up with us—we'll be ready and waiting to keep it in top shape. Keep those wheels turning smoothly!


Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2025
verified customerVerified Customer
10
Thorough repair of an old car
The team at Donn's did a great job with my vehicle's initial repairs, and identified numerous existing and upcoming issues that were then fixed! I found it very convenient that I could drop off my car and they were transparent on pricing throughout the entire process.
Donn S. from Donn's Auto Service responded on 06/16/2025 06:14 AM

It's fantastic to hear that you had a positive experience with our team at Donn's Auto Service! We always aim to catch those sneaky issues before they become major headaches, so it’s great to know we hit the mark. Transparency is key for us—after all, nobody likes surprise bills lurking around like a bad horror movie. We truly appreciate your business and the trust you placed in us for your vehicle's care.


LM
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LINDSAY M.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Great local service
We were looking for a good local mechanic and we found it! They were able to fit us in to the schedule right away and provided same day service. Honest, professional, and friendly service all around. Very knowledgeable, what we thought was the problem turned out to be something different (and cheaper to fix!). We will definitely be back.
Donn S. from Donn's Auto Service responded on 06/16/2025 06:14 AM

We’re glad to have rolled into your schedule so quickly! It’s great to hear that our team could pinpoint the real issue—sometimes, what seems like a mountain is just a molehill in disguise. We pride ourselves on honesty and professionalism, and it’s wonderful to know that you felt that during your visit. Looking forward to helping you with your vehicle’s next adventure!


Verified Customer
Sun Prairie, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Excellent and Speedy Service
Took my car in for routine service and couldn't be happier. Time and cost was was ideal and the guys worked with my schedule.
Donn S. from Donn's Auto Service responded on 06/10/2025 07:48 AM

We're glad to hear that your routine service went off without a hitch! It's always our goal to make sure everything runs smoothly—just like your car. We're also pleased that our timing and cost hit the sweet spot for you. If you ever need us again, rest assured, we’ll keep the good vibes and quick service rolling!


RS
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Randy S.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Great work done on vehicle
Had work done on my truck in a timely matter
Donn S. from Donn's Auto Service responded on 06/12/2025 06:30 AM

We're glad to hear that your truck got the attention it needed without making you wait around like a kid at the dentist! Timely service is what we aim for, so it's great to know we hit the mark. If your truck ever needs some TLC again, we'll be ready to roll up our sleeves!


Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Great service
They were highly communicative and accommodating. Their recommendations were very clear and the cost was reasonable.
Donn S. from Donn's Auto Service responded on 06/02/2025 01:11 PM

We appreciate you taking the time to share your experience with us. It's great to hear that our team made communication a breeze and that our recommendations hit the mark for you. Keeping things clear and reasonable is our way of making sure you leave with a smile. Wishing you safe travels until your next visit!


JL
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Jim L.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Oil change
Always good service at Donn’s. Definitely recommend
Donn S. from Donn's Auto Service responded on 05/27/2025 08:04 AM

Thanks for the fantastic feedback! We're glad to hear that our service has been hitting the mark for you. Recommendations like yours are the fuel that keeps our engines running. We're here to keep getting things rolling smoothly for you!


CR
Charrisse R.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Will go back
Just good people.
Donn S. from Donn's Auto Service responded on 05/23/2025 09:54 AM

We appreciate your recognition of our team as good people. At Donn's Auto Service, we aim to create a friendly atmosphere where you feel valued and taken care of. If there's anything we can do to keep that good vibe going, just let us know!


KW
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Kyler W.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
9
Great job and fees
They did a great job and I saw some additional issues they found. Note that they prefer check or cash due to the fact the credit and debit card companies are charging a fee. Thus Donn’s Auto is now charging 3% additional for debit or credit card usage.
Donn S. from Donn's Auto Service responded on 05/22/2025 07:23 AM

We appreciate your feedback and are delighted to hear you were satisfied with our service. Our team's keen eye for those extra issues can sometimes feel like a superpower, right? We do prefer cash or check to keep costs down, and we’re all about saving our customers some dough. If you have any further questions or need assistance, just give us a shout. Safe travels on the road!

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