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Don Wood Toyota

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,762 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
16
Total ReScores
4.8
ReScore Average
90
Net Promoter Score ®

Business Details

About

Our large inventory and a wide selection of models, along with competitive pricing, allow us to make you a great deal on the Toyota of your choice. At Don Wood Toyota, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Whether Our large inventory and a wide selection of models, along with competitive pricing, allow us to make you a great deal on the Toyota of your choice. At Don Wood Toyota, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Whether you're shopping for a new or pre-owned vehicle, we're here to help with your search. Our well-stocked inventory includes popular Toyota models, including Camry, Corolla, Prius and RAV4. Wherever you live in the Athens area, or if you're driving from Columbus, Lancaster, Nelsonville, Pomeroy, Logan, Wellston or Jackson, we're ready to serve you.

Commitment to customer care at Don Wood Toyota doesn't stop with your vehicle purchase. Our Athens Toyota Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, Toyota or another brand, we can take care of it with service at competitive prices. We run specials all the time and recommend you frequently visit our Web site to learn about them.
...more

Categories
Toyota Dealer, Used Car Dealer, Auto Repair
Contact
(740) 593-6641

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
900 E State St Athens, OH 45701
Don Wood Toyota's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,762 Reviews)

Verified Customer
Nelsonville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Happy Customer as always!
Always pleased with the service & employees!

TL
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Thomas L.
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Good, friendly, quick
The title says it all
Jeff W., President from Don Wood Toyota responded on 05/10/2025 09:41 AM

We appreciate your feedback and are glad to hear that our service met your expectations. Your satisfaction is important to us, and we are committed to providing quality experiences for all our customers. Thank you for choosing Don Wood Toyota.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Terrific Service
The team at Don Woids service center was terrific!
Jeff W., President from Don Wood Toyota responded on 05/09/2025 09:40 AM

We appreciate your feedback regarding your experience at Don Wood Toyota's service center. It is gratifying to know that our team met your expectations and provided you with excellent service. Your satisfaction is of utmost importance to us, and we are committed to maintaining high standards in our customer care. Thank you for choosing us for your automotive needs.


KG
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Kathy G.
South Bloomingville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
9
Solved our issue
We came to the dealership because of a strange noise we heard when driving our Prius. It was quickly diagnosed as a loose muffler fitting and repaired while we waited for a reasonable cost. Very good service
Jeff W., President from Don Wood Toyota responded on 05/09/2025 09:40 AM

We appreciate your positive feedback regarding your recent experience at our dealership. It is gratifying to learn that our team was able to efficiently diagnose and address the issue with your Prius. We are committed to providing our customers with prompt and dependable service, and it is encouraging to know you found both the diagnosis and repair to be satisfactory. Should you require any further assistance in the future, please do not hesitate to reach out.


JP
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James P.
Oak Hill, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
15k mile service
In early and out quickly
Jeff W., President from Don Wood Toyota responded on 05/07/2025 09:39 AM

We appreciate your feedback regarding your recent experience. It is encouraging to hear that our service met your expectations in terms of efficiency. Your satisfaction is important to us, and we strive to provide a streamlined experience for all our customers. Thank you for choosing Don Wood Toyota.


FM
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Francis M.
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
replacement axle
Has an axle go bad on my GTI. They got it up and running just fine. Good folks!
Jeff W., President from Don Wood Toyota responded on 05/06/2025 09:43 AM

We appreciate your positive feedback regarding your recent experience with us. It is gratifying to know that our team was able to assist you effectively in getting your GTI back on the road. Your acknowledgment of our staff further encourages our commitment to provide quality service. Thank you for choosing us for your automotive needs.


RM
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Roger M.
Tuppers Plains, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
.
.
Jeff W., President from Don Wood Toyota responded on 05/06/2025 09:43 AM

We appreciate your positive feedback and are pleased to know that you had a satisfactory experience with us. Your support is invaluable and encourages us to continue providing quality service. If you have any further comments or suggestions, please feel free to reach out.


Verified Customer
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Great service every time
The team at Don Wood Toyota takes great car of my service needs, and works hard to find the new car I want at a fair price.
Jeff W., President from Don Wood Toyota responded on 05/04/2025 09:39 AM

We appreciate your positive feedback regarding your experience with our team at Don Wood Toyota. It is encouraging to know that our efforts in addressing your service needs and assisting you in finding a new car at a fair price have had a positive impact. Your satisfaction is important to us, and we remain committed to providing high-quality service to all our customers. Thank you for choosing us for your automotive needs.


BH
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Beth H.
Waterford, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Car repair
Don Wood Automotive was very efficient and hit my car repaired quickly. They did quality work and my car looks great!
Jeff W., President from Don Wood Toyota responded on 05/03/2025 09:41 AM

We appreciate your feedback regarding your experience with Don Wood Automotive. It is rewarding to hear that the efficiency of our team contributed to a quick repair of your vehicle. Our commitment to quality workmanship remains a priority, and we are pleased that you are satisfied with the results. Thank you for choosing us for your automotive needs.


Verified Customer
Syracuse, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Nothing to say
Nothing to say

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/01/2025
1
Very disappointed in this dealership
The truck that they supplied me with, wouldn't have put a stray dog in it.
Their was no excuse for this!!!
Rick T., Service Manager Toyota from Don Wood Toyota responded on 05/02/2025 10:33 AM

We apologize that your recent experience with your truck did not meet your expectations. It is concerning to hear about the condition of the vehicle you received, as we strive to provide our customers with quality products. Your feedback is important, and we will review this matter to ensure it is addressed properly. Thank you for bringing this to our attention.
Tony, I have had a conversation with our sales manager concerning the selected vehicle. I truely appoligize this happened. I certainly hope your direct experience with our service department was satisfactory. If you would like to reach me please call 740-589-3636 and we can discuss further. 
-Rick Taylor


CC
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Curt C.
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
10
Great timing on a great vehicle
JR and the financial crew at Don Wood have helped me out tremendously. From when I arrive to trade my vehicle to when they fix the sequoia and a problem that happened to pop up after I bought it without questions asked. The financial folks at Don Wood worked well with me to get where I needed to be. And the follow up to fix the bumper that had some aesthetic damage was quick and fantastic. They also fixed a noise that happened three days after I bought the vehicle without questions asked when it wasn’t necessarily needing to be so I would recommend JR and the folks at Don Wood based on this experience no questions asked.
Jeff W., President from Don Wood Toyota responded on 05/02/2025 09:40 AM

We appreciate you taking the time to share your experience with Don Wood Toyota. It is gratifying to hear that JR and our financial team provided you with the support you needed during your vehicle trade and subsequent service. We understand the importance of ensuring customer satisfaction, particularly when issues arise post-purchase, and it is encouraging to know that our team addressed your concerns efficiently. Your recommendation speaks volumes about the commitment we have to our customers, and we are grateful for your trust in our services.


TC
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Tony C.
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Multiple small packages rolled into one great gift!
From the moment I reached out to JR about the Sequoia they had on the lot to the end when I drove the Sequoia home, the service has been nothing but great. JR’s communication and patients was great. The folks helping me with financials were quick and efficient in finding me the best possible outcome. Upon return of the vehicle to have the bumper fixed there was a squealing noise that happened to come up three days after I bought the vehicle and not only did they get the bumper fixed, but they also fixed the squealing noise. No questions asked. The experience, the communication, the compassion and the ability for them to work with me was fantastic. I would recommend JR and the crew at Don Wood to anyone based on this experience.
Jeff W., President from Don Wood Toyota responded on 05/02/2025 09:40 AM

We appreciate your feedback and are pleased to know that your experience with Don Wood Toyota was positive. It is gratifying to hear that JR provided excellent service and effective communication throughout your purchase of the Sequoia. Additionally, we are glad that our team was able to address any issues promptly and efficiently after your purchase. Your recommendation means a great deal to us, and we remain committed to delivering outstanding service to all our customers. Thank you for choosing Don Wood Toyota.


SC
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Sandy C.
Athens, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/29/2025
verified customerVerified Customer
9
Walk-in Experience
Overall, it's a good experience. I wish that you could help arrange ride-home service- of course, not free.
Jeff W., President from Don Wood Toyota responded on 04/30/2025 09:38 AM

We appreciate your feedback regarding your experience with us. It is gratifying to know that you found our services satisfying. Your suggestion to offer ride-home service is duly noted, as we constantly strive to enhance our customers' experiences. Thank you for sharing your thoughts with us, and we look forward to serving you in the future.


TW
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Tammy W.
Rockbridge, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Always excellent service.
I always know when I take my car in for service. I can depend on professional and dependable service.
Jeff W., President from Don Wood Toyota responded on 04/25/2025 09:39 AM

We are pleased to hear that you consistently experience professional and dependable service during your visits for car maintenance. Your confidence in our team’s ability to meet your service needs is greatly valued. Thank you for your continued trust in us.


Verified Customer
Letart, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Oil change
In and out, in one hour
Jeff W., President from Don Wood Toyota responded on 04/25/2025 09:39 AM

We appreciate your positive feedback regarding your recent experience with Don Wood Toyota. It is gratifying to know that our team was able to provide you with efficient service during your visit. Your time is valuable, and we aim to respect that while delivering quality care. Should you need assistance in the future, we remain at your service.

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