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Don Wood Chevrolet

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(817 Reviews)
80
Write a Review

Score Details

5 stars
91%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
3%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores™
5.0
ReScore™ Average
80
Net Promoter Score ®

Business Details

About

As a large auto dealer group in southeast Ohio, Don Wood Chevy Buick Cadillac, Logan, Ohio, will help you quickly get information and find the vehicle that fits your needs. Don Wood Automotive Ltd. is the Logan area's authorized dealer for new Chevy, Buick and Cadillac vehicles.
Don Wood Automotive, Don Wood Chevy Buick Cadillac offers As a large auto dealer group in southeast Ohio, Don Wood Chevy Buick Cadillac, Logan, Ohio, will help you quickly get information and find the vehicle that fits your needs. Don Wood Automotive Ltd. is the Logan area's authorized dealer for new Chevy, Buick and Cadillac vehicles.
Don Wood Automotive, Don Wood Chevy Buick Cadillac offers the largest inventory of used cars, trucks, SUVs and vans in the area. Our factory trained sales staff can help you locate the car, truck, SUV or van you want.

Don Wood Automotive Ltd. has relationships with dozens of lenders to help you find the prime or sub-prime financing that is right for you. Don Wood Automotive Ltd. can work with you to arrange financing even if you have had bankruptcy, slow pay or other credit problems. Don Wood's factory trained technicians can take care of routine automotive service, major repairs and all Chevy Buick and Cadillac warranty work. Our Chevy Buick and Cadillac parts department carry extensive inventories, and can get most other Chevy Buick and Cadillac parts overnight.

We are proud of the products we sell, proud of what you drive! ...more

Categories
New Car Dealer, Used Car Dealer, Auto Repair
Contact
(740) 385-5624
Visit Website
Closing in 30 minutes
Business Hours

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
12916 St Rt 664S Logan, OH 43138
Get Directions
Don Wood Chevrolet's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(817 Reviews)
Write a Review
Recent Reviews
TS
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Tom S.
Lancaster, OH
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Excellent service
I will never go to any other dealership to have service done on my vehicle. They are the best.
Jeff W., President from Don Wood Chevrolet responded on 05/21/2025 09:39 AM

We are grateful for your feedback and are pleased to hear about your positive experience with our service department. Striving for excellence in customer service is our priority, and your satisfaction confirms that we are on the right path. Your loyalty is highly valued, and we appreciate your decision to choose us for your vehicle maintenance needs.

FD
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Frank D.
Logan, OH
Chevrolet Trailblazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
9
Review of service on 2025 Trail Blazer
The overall experience was great, however no one called me to advise my car was ready i had to call and check on the vehicle and was advised it had been ready a day ago.
Jeff W., President from Don Wood Chevrolet responded on 05/18/2025 09:39 AM

We appreciate your positive feedback regarding your overall experience. It is important to us that our customers are fully informed throughout the service process. We regret to hear that you did not receive a timely update regarding the status of your vehicle. Your concerns will be addressed internally to ensure improved communication in the future. Thank you for bringing this matter to our attention.

SC
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Stefanie C.
Newark, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2025
0
Update
May 7 2025 I get phone calls, emails, and text that my vehicle is ready to be picked up in the service department. I picked up my still not repaired vehicle last Thursday people. The communication at this dealership is beyond ridiculous. My Yukon is in another shop facing a 3500$ bill now to fix the broken struts and everything else underneath. Then still have to fix my AC which is another 1600-1800$ Thanks don wood
PC
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Paul C.
Newark, OH
GMC Yukon XL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2025
verified customerVerified Customer
0
Used car buyers BEWARE
On February 24th, 2025, my husband drove over an hour after work to surprise me with a certified used 2015 Yukon Denali XL, featuring a 7-inch lift. I had only seen the vehicle online and hoped it would perform as well as advertised. However, within 30 minutes of driving it, he noticed issues with the front suspension and a grinding noise from the rear. He contacted Mason at the dealership, who told him to bring it back the next morning. We were extremely disappointed to discover such major issues immediately after purchase. I dropped the vehicle off at 9 a.m. and reported several problems: rear-end dragging, popping from front driver side, a half-functional touchscreen, poorly adjusted headlights (visibility under 4 feet), tire rubbing, and warm AC. Although they said it would be looked at by the following tuesday,  the vehicle sat for over 2 week before being inspected. They replaced the passenger-side wheel bearing and dismissed the rear noise as “normal” for the lift kit. Less than 15 minutes into our return drive, the same issues persisted and we returned the vehicle again to the shop. After more poor communication with Zach (manager) and the shop, they replaced the transmission. We received by delivery the vehicle back on April 2nd—only to find the muffler had been cut in half, and the original problems remained with the front end noise. The next day, the check engine light came on. When I called, Zach admitted the repairs had already cost them more than expected and said they were “losing money” fixing it so he asked me to bring it back and swap for a different Yukon so they could take mine to auction. I  then took the vehicle to Trails West for an independent inspection. They discovered a completely broken driver-side strut and over $2,100 in safety-related repairs. After another meeting with the dealership, they agreed to look at the engine light but refused to address the suspension. I was given a FOR SALE rental vehicle from their lot that reeked of animal urine. Eventually, they claimed a loose spark plug caused the engine light and fixed the muffler—three days later. They also forgot the AC, which required another two days. They attempted to charge our extended warranty for an AC condenser without informing us, but it was denied. We ultimately picked up the still broken vehicle ourselves. Now, we’re facing over $3,000 in out-of-pocket repairs to make it safe. The management, communication, and professionalism throughout this process were unacceptable. Their so-called CERTIFIED inspection process appears entirely unreliable. BUYERS BEWARE
SC
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Stefanie C.
Newark, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/06/2025
0
BUYERS BEWARE!!!!!!!
On February 24th, 2025, my husband drove over an hour after work to surprise me with a certified used 2015 Yukon Denali XL, featuring a 7-inch lift. I had only seen the vehicle online and hoped it would perform as well as advertised. However, within 30 minutes of driving it, he noticed issues with the front suspension and a grinding noise from the rear. He contacted Mason at the dealership, who told him to bring it back the next morning. We were extremely disappointed to discover such major issues immediately after purchase. I dropped the vehicle off at 9 a.m. and reported several problems: rear-end dragging, popping from front driver side, a half-functional touchscreen, poorly adjusted headlights (visibility under 4 feet), tire rubbing, and warm AC. Although they said it would be looked at by the following tuesday,  the vehicle sat for over 2 week before being inspected. They replaced the passenger-side wheel bearing and dismissed the rear noise as “normal” for the lift kit. Less than 15 minutes into our return drive, the same issues persisted and we returned the vehicle again to the shop. After more poor communication with Zach (manager) and the shop, they replaced the transmission. We received by delivery the vehicle back on April 2nd—only to find the muffler had been cut in half, and the original problems remained with the front end noise. The next day, the check engine light came on. When I called, Zach admitted the repairs had already cost them more than expected and said they were “losing money” fixing it so he asked me to bring it back and swap for a different Yukon so they could take mine to auction. I  then took the vehicle to Trails West for an independent inspection. They discovered a completely broken driver-side strut and over $2,100 in safety-related repairs. After another meeting with the dealership, they agreed to look at the engine light but refused to address the suspension. I was given a FOR SALE rental vehicle from their lot that reeked of animal urine. Eventually, they claimed a loose spark plug caused the engine light and fixed the muffler—three days later. They also forgot the AC, which required another two days. They attempted to charge our extended warranty for an AC condenser without informing us, but it was denied. We ultimately picked up the still broken vehicle ourselves. Now, we’re facing over $3,000 in out-of-pocket repairs to make it safe. The management, communication, and professionalism throughout this process were unacceptable. Their so-called CERTIFIED inspection process appears entirely unreliable. Buyers beware.
TS
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Thomas S.
Millfield, OH
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
oil change and pressure sensors
The oil change and pressure sensors were taken care of and the work was done in a reasonable amount of time.
Jeff W., President from Don Wood Chevrolet responded on 05/04/2025 09:39 AM

We appreciate your positive feedback regarding your recent experience at Don Wood Chevrolet. It is gratifying to know that the oil change and pressure sensor service were completed efficiently and to your satisfaction. At our dealership, we strive to provide timely and quality service to our valued customers. Thank you for choosing us for your automotive needs.

JT
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John T.
Logan, OH
Chevrolet Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
The service is very good!!
Very good people to work with and very friendly!!!!!
Jeff W., President from Don Wood Chevrolet responded on 05/03/2025 09:40 AM

We appreciate your positive feedback regarding your experience at Don Wood Chevrolet. It is encouraging to hear that you found our team to be friendly and accommodating. Customer satisfaction is a priority for us, and your comments affirm our commitment to providing excellent service. Thank you for your support.

Verified Customer
Athens, OH
Cadillac XT5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Quality service in timely manner
Great job
Jeff W., President from Don Wood Chevrolet responded on 04/19/2025 09:40 AM

We appreciate your positive feedback regarding your experience with us. It is gratifying to know that you were satisfied with our service. Should you require any further assistance or have inquiries in the future, please do not hesitate to reach out. Your support is valued.

JR
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Jim R.
Logan, OH
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
2022 nissan frontier
.
Jeff W., President from Don Wood Chevrolet responded on 04/04/2025 09:40 AM

We appreciate your positive review and the time you took to share your experience with us. Your feedback is important and contributes to our ongoing commitment to providing top-notch service. If there are any specific aspects of your visit that stood out to you, we would be interested to hear them. Thank you for choosing Don Wood Chevrolet.

DE
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Douglas E.
Glouster, OH
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
8
Oil Change
Had a hard time getting an appointment with them. The phone number supplied on their mailer coupon didn’t work. Tried at least a dozen times. Had to go online and track down a number for them. Once I had the appointment made, everything went smoothly. They got me in and out. I told the person about the phone problem and received a business card with the direct number.
Jeff W., President from Don Wood Chevrolet responded on 03/17/2025 09:38 AM

We appreciate your feedback and are pleased to hear that your experience with our service was ultimately positive. Your concerns regarding the appointment process are important to us, and we sincerely apologize for the inconvenience caused by the incorrect phone number. We strive to ensure that our communications are accurate and efficient to facilitate a seamless experience for our customers.It is encouraging to know that once your appointment was secured, the service met your expectations. We value your input and will address the issue with our communications team to prevent similar occurrences in the future. Thank you for bringing this to our attention.

TM
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Tiffany M.
Martins Ferry, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/09/2025
0
Worst ever
Me and my husband looked for out car for our daughter. We came 2 hrs away to test drive a car. The breaks were so loud and the 2nd car we drove brakes were.so loud again and Noone knew anything about these cars. We asked 3 guys Noone knew but they had it for sale on the lot.fpund a car that was good waited for the guy to let us know about approval . I had to call him he said a bank approved it then didn't cause we libed to far away they were trying another bank and that was 3 days ago. Haven't heard anything. Ridiculous. They get trade ins in chamge the oil and throw them on the lot
Went to other shop of there's down the street same problem.
Verified Customer
Glouster, OH
Chevrolet Trax
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/08/2025
verified customerVerified Customer
7
Chevrolet roadside assistance and warranty Repair
Don Wood personell were courteous and pleasant.The problem was they did not have a belt for my 2024 Trax in stock and had to order one from Chicago.Took a week to get it back.
JR
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Jim R.
Logan, OH
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
10
2024 nissan altima
excellent service
Jeff W., President from Don Wood Chevrolet responded on 03/04/2025 09:36 AM

We appreciate your feedback regarding your experience with our service. It is encouraging to know that our efforts to provide excellent service have met your expectations. Your support is valuable to us as we strive to maintain high standards in our customer care. Thank you for choosing Don Wood Chevrolet.

RB
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Regina B.
New Lexington, OH
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
Excellent service
I live in New Lexington. Finding a dependable service center can be challenging. I moved to Ohio in 2020 and found this dealership and I have used Don Wood Chevrolet in Logan for my service needs. Friendly, dependable and reliable service! Highly recommend their service center!
Jeff W., President from Don Wood Chevrolet responded on 02/17/2025 09:36 AM

We appreciate your positive feedback regarding your experiences at Don Wood Chevrolet. It is gratifying to know that you have found our service center to be friendly, dependable, and reliable since your move to Ohio. Your recommendation serves as a testament to our commitment to providing quality service. We look forward to continuing to meet your service needs in the future.

AM
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Ashley M.
Glouster, OH
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
My Experience was great!:)
They cared about what i was looking for and i had no idea when i went there i would find such a great deal and people who did whatever they could to get me in the car i wanted i appreciate all there hard work and dedication to finding me the best suv for my little family thanks again don wood so happy to be apart of the don wood family!:)
Jeff W., President from Don Wood Chevrolet responded on 02/08/2025 09:41 AM

We appreciate your feedback and are pleased to hear about your positive experience with our team. It is gratifying to know that our dedication to understanding your needs and helping you find the right SUV contributed to your satisfaction. Providing exceptional service and ensuring our customers are happy with their purchases is our priority. Your words reaffirm our commitment to these values. Thank you for choosing Don Wood Chevrolet, and we wish you all the best with your new vehicle.

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