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Don Franklin Nicholasville Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(506 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
8
Total ReScores
4.5
ReScore Average

Business Details

About

We have been serving Lexington Hyundai customers for over 60 years! Don Franklin Hyundai located in Nicholasville, KY, is your premier Kentucky Hyundai Dealership. Call us today or visit us online to schedule an appointment! Our fully-equipped Service Center is staffed with factory-trained technicians who will help with all of your We have been serving Lexington Hyundai customers for over 60 years! Don Franklin Hyundai located in Nicholasville, KY, is your premier Kentucky Hyundai Dealership. Call us today or visit us online to schedule an appointment! Our fully-equipped Service Center is staffed with factory-trained technicians who will help with all of your vehicle repair and maintenance needs. ...more

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(859) 885-1000

Business Hours

Mon
7:30 AM - 8:00 PM
Tue
7:30 AM - 8:00 PM
Wed
7:30 AM - 8:00 PM
Thu
7:30 AM - 8:00 PM
Fri
7:30 AM - 8:00 PM
Sat
9:00 AM - 6:00 PM
Sun
closed
* No Time Zone Provided
3035 Lexington Road Nicholasville, KY 40356
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(506 Reviews)

NM
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Nicholas M.
Harrodsburg, KY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service after the sale lacking.
Buying the car was a normal experience. After the sale we tried to schedule our complimentary scheduled maintenance and kept getting the run around saying the didn’t have the staff and it would be a while. After two calls I told them it’s fine just get us on the schedule. They scheduled us for about a month or so later. When my wife takes it up there for our appointment, they tell her the Don Franklin dealership is no longer is there. No call to us as a courtesy to let us know our appointment had been canceled. No respect for our time and effort. We were able to finally get the service completed. I will use them for the complimentary service but depending on how they move forward will determine where I buy my next new car at.
Not Recommended

Verified Customer
Lawrenceburg, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Terrific customer service
Was greeted when I got there very nice young man wa super fast and friendly
Recommended
DAVID C. from Don Franklin Nicholasville Hyundai responded on 06/01/2021 04:06 AM

We thank you for your time and the five star review. 

                                                                           David Couch,
                                                                           Hyundai Service Manager


MG
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Melissa G.
Nicholasville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, knowledgeable staff.
I was pleased with the service I received, and the waiting area and restroom was clean and comfortable. While waiting for my vehicle, I was able to check out the new vehicles at the dealership. I will definitely return there for service and when I am ready to purchase another Hyundai vehicle.
Melissa G.
Recommended
DAVID C. from Don Franklin Nicholasville Hyundai responded on 05/28/2021 03:56 AM

We thank you for your time and the five stars. 

                                                                  David Couch,
                                                                  Hyundai Service Manager. 


RB
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Robert B.
Lexington, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
I had to go to Mitsubishi because Hyundai was booked.
Recommended
DAVID C. from Don Franklin Nicholasville Hyundai responded on 05/24/2021 11:39 AM

Thank you for your time, and five stars. 


Verified Customer
Danville, KY
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job
Service was fast and on time no pressure
Recommended
DAVID C. from Don Franklin Nicholasville Hyundai responded on 05/21/2021 04:04 AM

We thank you for your time and 5 Stars. 

                                                         David Couch,
                                                         Hyundai Service Manager


JB
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John B.
Lexington, KY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
did well but good have clean off the greasy finger prints on the hood and doors
Recommended
DAVID C. from Don Franklin Nicholasville Hyundai responded on 05/08/2021 04:39 AM

We thank you for your time and appreciate your business. As I am sure you are aware this is not very characteristic for our team here. We try to take every precaution possible. However, I will adress this concern. I would love to hear from you to attempt to have a full understanding on what happend. To see what I can do for you and our team. 
                                                                                                                    Thanks,
                                                                                                                    David Couch
                                                                                                                    Hyundai Service Manager. 


MG
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Martha G.
Nicholasville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I returned my vehicle for a recall and the entire process was easy and smooth. From the appointment for the service to the finish it was very simple. The estimated time for the fix was accurate, the waiting area was clean and the employees with whom I had contact were courteous and did a couple of quick setting changes for me. Overall a great experience’
Recommended
DAVID C. from Don Franklin Nicholasville Hyundai responded on 04/26/2021 04:14 AM

We thank you very much for your time, and the 5 STAR review.  

                                                                                          David Couch,
                                                                                          Hyundai Service Manager


Verified Customer
Georgetown, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very pleased
I’ve been pleased with my vehicle, the purchase of and maintenance and care since purchase.
Recommended
DAVID C. from Don Franklin Nicholasville Hyundai responded on 04/22/2021 03:47 AM

We thank you very much for your time, and the five stars.

                                                                                   David Couch,
                                                                                   Hyundai Service Manager


GG
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Gerald G.
Lexington, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recall service
All good
Recommended
DAVID C. from Don Franklin Nicholasville Hyundai responded on 04/22/2021 03:48 AM

We thank you very much for your time, and the five stars.

                                                                                   David Couch,
                                                                                   Hyundai Service Manager


JC
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John C.
Lexington, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
personnel service adviser
Recommended
DAVID C. from Don Franklin Nicholasville Hyundai responded on 04/09/2021 07:28 AM

We thank you for your time and five stars. 
 
                                                            David Couch,
                                                            Hyundai Service Manager


JF
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Joyce F.
Nicholasville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
I always receive great service at the Nicholasville Hyundai Service Department. They are very courteous and punctual. Best service department I've ever used.
Recommended
DAVID C. from Don Franklin Nicholasville Hyundai responded on 04/08/2021 03:56 AM

We thank you very much for your time, and the 5 stars. 


CL
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Connie L.
Lexington, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Sonata
I came out from eating one evening to see a young man looking through my drivers side window. Upon noticing me he apologized explaining he loved the look of my Sonata. Further stating he has admired the Hyundai. He asked me questions about the Sonata which I answered recommending Old Don Franklin of Nicholasville. He thanked me and told me had a beautiful car. Smiling I agreed.
Recommended
DAVID C. from Don Franklin Nicholasville Hyundai responded on 03/27/2021 04:37 AM

We thank you very much for your time and the 5 stars.

                                                          David Couch,
                                                          Hyundai Service Manager


BR
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Ben R.
Lawrenceburg, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great service
Recommended
DAVID C. from Don Franklin Nicholasville Hyundai responded on 03/27/2021 04:36 AM

Thank you for your time and the 5 stars.

                                                          David Couch,
                                                          Hyundai Service Manager


RK
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Richard K.
Nicholasville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very happy
Super nice people. They do good work and fast.
Recommended
DAVID C. from Don Franklin Nicholasville Hyundai responded on 03/23/2021 03:21 AM

We thank you so much for your time and the 5 stars. 


VE
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Virgil E.
Richmond, KY
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Dept
Never had a problem & cheapest oil changes around. Great service
Recommended
DAVID C. from Don Franklin Nicholasville Hyundai responded on 02/23/2021 01:44 PM

We thank you for your time, and the five stars. 


Displaying Review 1 - 15 of 506 in total
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