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DNA Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(188 Reviews)
85
Write a Review
Schedule Appointment

Score Details

5 stars
91%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
85
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Novato, CA, you’ve found us. Here at DNA Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Novato car service you can rely on, so your satisfaction is our top priority each and every day.

Here at DNA Automotive we understand what makes customer service If you’re looking for auto repair in Novato, CA, you’ve found us. Here at DNA Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Novato car service you can rely on, so your satisfaction is our top priority each and every day.

Here at DNA Automotive we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Novato offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Novato, we are totally confident that DNA Automotive is the best option in town! ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(415) 892-8821
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
7505 Redwood Blvd Novato, CA 94945
Get Directions
DNA Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(188 Reviews)
Write a Review
Recent Reviews
Verified Customer
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2025
verified customerVerified Customer
8
Very good experience with them and with my car.
They did an awesome job with fixing my car.
The Team A. from DNA Automotive responded on 08/19/2025 01:51 PM

Thanks for taking the time to review our shop. We'll see you next time.

WH
Wyatt H.
Volkswagen Golf GTI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2025
verified customerVerified Customer
10
Amazing service
DNA is a place I highly recommend to friends and family.
The Team A. from DNA Automotive responded on 08/14/2025 02:28 PM

Hi,
Thanks for taking the time to review our shop. We'll see you next time. 

RC
Robert C.
Dodge Durango
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2025
verified customerVerified Customer
10
Great customer service
I actually for the first time used yelp to see if there was a mechanic out there that could replace the motor mount on my Durango. Oddly enough DNA was the only one to respond. I dropped it off and they did a full Inspection and caught some other thing I needed. They sent me a link with full break down and pictures. They are super knowledgeable. Prices are comparable to any other shop out there. Most importantly they give a year 12k mile warranty with the work they did. Peace of mind. I’ll be bringing all my vehicles here for service.
The Team A. from DNA Automotive responded on 08/11/2025 06:52 PM

Hi Robert, we really appreciate you taking time to give us positive feedback. Good reviews go a long ways for a small family owned shop like ours. Yelp definitely is a good tool to reach out to customers like your self. Yelp reviews are also helpful for us. Thank you Robert! 

GT
Gatot T.
Porsche Cayenne
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2025
verified customerVerified Customer
10
Oil change,tire rotation and flat tire
They did my rotation and found nail in my tire and they fixed it
The Team A. from DNA Automotive responded on 08/19/2025 01:52 PM

Hi,
That's great we found the nail and took care of your tire. See you next time.

TS
Tim S.
INFINITI Q50
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Transmission service
I desperately needed my transmission service today and they were able to squeeze me in and did a great job, I really appreciate them.
The Team A. from DNA Automotive responded on 08/19/2025 01:54 PM

Hi Tim,
 Thanks for taking the time to review our shop. Glad to hear we got your transmission fixed and you're back on the road. See you next time.

HG
Hildie G.
Novato, CA
Volvo XC60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
DNA, Like No Other
Consistent and Concise Excellent Customer Service.
JR
John R.
Novato, CA
Volkswagen Eos
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
Category: Service
John said they do what they say they are going to do and they follow up.
Recommended
JM
gravatar
Judith M.
Novato, CA
Subaru Outback
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2025
verified customerVerified Customer
8
Safe driving
Head light was out, so I made an app. DNA automotive checked all the lights , even the license plate light. Worked into my sked. And now I feel that night driving will be no problem! Thank you DNA!
KK
Khemrin K.
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Change New brakes
Excellent service
AF
Adrianne F.
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Went in for an oil change and got a lot more than I expected!
I went in for a much needed oil change that was way overdue. I used to go to Jiffy Lube for my oil changes, but I recently moved to Novato, so I had to find a place close by. I found this place on google as it was the closest between my gym and my house. It took about an hour to get done (which I normally get done in 20 minutes at Jiffy Lube,) BUT I got an inspection report on all kinds of stuff I’ve never gotten before. It was well worth the wait and extra $15 that I would normally pay for an oil change. The inspection included photos of what was wrong and when I got back to the shop, when I was checking out, the manager/desk walked me through the things I definitely should get done or changed to keep my car running well.
Verified Customer
Toyota Tacoma
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/26/2025
verified customerVerified Customer
3
Just alright
Good service crazy overcharge
JM
James M.
Novato, CA
Jeep Grand Cherokee L
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
Category: Service
James said they are very forthright, honest, they tell him what needs to be done now and in the future.
Recommended
JD
gravatar
Jennifer D.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
10
Knowledgeable and Honest
I really appreciate the knowledge and honesty DNA provided. My Subaru was was well taken care of and I felt assured the work was done properly. DNA is also punctual and delivers on time. I will definitely bring my car to DNA in the future.
JD
Jennifer D.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
10
Knowledgeable and Honest
I really appreciate the work performed on my Subaru. Everything was clearly explained and I felt assured the work was done properly. I will definitely bring my car to DNA in the future.
MS
Maymi S.
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
9
Full body inspection
Great work
Great customer service
Attention reassuring detailed patient
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