DO NOT DO BUSINESS HERE. Go somewhere else. Dan the sales manager uses descriptive sales practice and the GM Roy Gilliam is a joke to say the least. I purchased 2 Genesis Luxury vehicles from this dealership and found several inaccuracies on the contract. They dodge your calls and when they finally answer they try to blame the customer. Save your time and money, just go to the dealership in Greer.

Derrik S.

Pendleton, SC

06/23/2023

Category: Service

Horrible and deceptive.

staci d.

Simpsonville, SC

10/06/2022

Category: Service

Useless service dept.

My vehicle was towed to this dealership a week ago because the engine wouldn't start. We scheduled an appt online for the next day and my husband confirmed the info with Chris via phone. 2 days went by with no word from them and when I called I had difficulty reaching anyone. The weekend came and went and I finally reached someone on Monday (Aaron) who acted like there was no appt in the computer for us and informed me my car had not been looked at yet. I gave them all the info, again, and waited. I finally went there in person and learned they didn't have a diagnosis yet had my car for about 5 days by now - without communicating this to me at all. I gave them a list of things I wanted checked, again, and said call me. Aaron said he would communicate-and he did not-again. My husband called. No response. My husband went up there in person and we took my car home after 7 days of them doing absolutely nothing. What a giant waste and worthless service dept. I will NEVER do business with them again. Interesting I just saw a review with a similar issue on here. too!

staci d.

Simpsonville, SC

10/06/2022

Category: Service

Useless service dept.

Taylor M.

Greer, SC

09/05/2022

Category: Service

Dishonest, Incompetent, and Unprofessional- To say the least

On Sunday, July 17th, my car got towed to the front doors of Dick Smith Hyundai of Greenville for not starting and then proceeded to occupy the premise for (4) weeks and (2) Days, which translates to (26) business days for this Dealership. Let me preface this by saying that the Service Department never once said that they were understaffed or too busy to get to my car until they used that as an excuse on the last (9) days of my month-long service experience with Dick Smith Hyundai of Greenville.

Within (26) business days my car was parked at Dick Smith Hyundai in Greenville the Service Department only called me (5) times, every other conversation between me and this dealership was solely initiated by me. Chris King (Service Advisor) was very persistent with the runarounds and empty promises of when my car would be diagnosed, let alone be fixed. Aaron Pace (Service Manager) talked to me once, on July 29th, to express how Hyundai`s Hotline is now involved because his (24) year expert technician is stomped with my vehicle and cannot diagnosis the issue. After (5) days without a call from the Service Department with a car update, I reached out to Roy Gilliam (General Manager) on August 4th. Roy Gilliam`s (General Manager) tone changed mid conversation when he discovered I did not buy my vehicle from this Dealership and expressed “his” customers are their priorities. Having mentioned this, every communication hassle and micromanagement needed to get answers just for the results to be ignorant. The Service Department prematurely diagnose my car with the starter being the reason my car would not start. Yet, it took a (24) year Master Hyundai Mechanic with the help of Hyundai’s Hotline to tell me that information in (2.5) weeks, just for it to not be the fix all solution. Once they replaced the starter my car idled roughly and did not want to drive, to which they found the 3rd cylinder`s fuel injector being the new issue, despite me informing Chris King (Service Advisor) with code P0303 the first day my car arrived.

All in all, (30) days later I left with a $2,846.47 invoice and the best Dick Smith Hyundai of Greenville could do for me on that price, with all things considered, was deduct $200.00 (this credited amount Chris King (Service Advisor) verbally told me that Aaron Pace (Service Manager) deducted already and that the price displays this discount), on the contrary, it in fact displayed a $173.70 mark-up in parts alone per OEM Hyundai Parts Direct. After my month-long service experience with Dick Smith Hyundai of Greenville, I left feeling absolutely mistreated and taken advantage of simply because I was not sitting in the waiting room, nor did I purchase my vehicle from this dealership. Either way, this resulted in my car issues not being considered promptly nor a priority after weeks of being at their shop and they proved that repeatedly.

After explaining my concerns of my customer service experience to Judson Smith (CFOO, of Dick Smith Automotive Group), he expressed they managed my vehicle concerns the best they could with the staff shortage and would be willing to consider goodwill (discount) towards future repairs, to help relieve me from my current frustrations and disappointment with this Dealership. Actions speak louder than words and I will never referrer an acquaintance, friend, or family member to this Dealership, let alone be naïve enough to bring my vehicle back. Moral of the story, just because the dealership has your vehicles’ brand name within their business title and has a certified Service Department for that specific brand, does not guarantee you they are not mediocre mechanics at an unorganized and dishonest facility.

Verified Customer

Greer, SC

2021 Hyundai Tucson

04/03/2022

Service Type: Repair

Verified Customer

Category: Service

Good service

Good service and fair with time

Kevin K.

Simpsonville, SC

2019 Hyundai Santa Fe

03/28/2022

Service Type: Maintenance

Verified Customer

Category: Service

Routine Maintenance

Brittany is the sole reason we come to you, give her a raise or at least a honus

Laura D.

Waterloo, SC

2021 Hyundai Palisade

03/17/2022

Service Type: Repair

Verified Customer

Category: Service

Service of car

Great service. Timely fashion.

Zach B.

Greenwood, SC

2021 Hyundai Sonata

03/17/2022

Service Type: Repair

Verified Customer

Category: Service

Fantastic

Free first oil change , Free washed car , and Friendly Staff you can’t beat it ‼️

Verified Customer

Fountain Inn, SC

2021 Hyundai Tucson

03/13/2022

Service Type: Repair

Verified Customer

Category: Service

Fast, friendly, thorough

Routine maintenance appt was thorough and efficient. Friendly staff.

WILLIAM J A. from Dick Smith Hyundai responded on 03/14/2022 04:53 AM

Thank you so much for the opportunity to service your Hyundai here at Dick Smith! We greatly appreciate your business and survey response!! Also if you could write a review on one of the review sites such as Google, Yelp, Cars.com and Dealerrater.com we would greatly appreciate it and again thank you so much for being a valued Dick Smith customer!

Jason Abercrombie

Service Director

(864) 284-7754

jasonabercrombie@dicksmith.com