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Dean Team Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,820 Reviews)
80
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Score Details

5 stars
78%
4 stars
12%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
71
Total ReScores™
4.3
ReScore™ Average
80
Net Promoter Score ®

Business Details

About

The Dean Team Hyundai’s factory certified technicians are here to make sure your Hyundai vehicle runs well for the road ahead. Call or go to www.deanteamhyundai.com to set up an appointment today. The Dean Team Hyundai’s factory certified technicians are here to make sure your Hyundai vehicle runs well for the road ahead. Call or go to www.deanteamhyundai.com to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(636) 591-0500
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Central Time (Us & Canada)
14754 Manchester Road Ballwin, MO 63011
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,820 Reviews)
Write a Review
Recent Reviews
BP
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Bradley P.
Lake Saint Louis, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/10/2025
0
Category: Service
Buy Somewhere Else
Bought a used car here. I had it picked out and came ready to buy with $2000 down. The salesman seemed nice at first but both him and the finance guy turned sour when I refused to buy their useless and overpriced warranties. Especially the finance guy who also forgot to include all the necessary paperwork in the packet they mailed me three weeks later. Typical of people who only work on commission and do the bare minimum to get by in their jobs. I don’t keep cars long and am always looking for a dealership that treats all customers nicely and with respect. Dean Team Hyundai is definitely not that dealer. If I didn’t really want the car I went to buy I would have walked out. I’ve walked out of dealerships twice in the 20 or so times I’ve purchased a car and I’m glad I did it on both occasions. I bought my previous car from Carvana just to avoid dealing with jokers just like the two I had to deal with at Dean Team Hyundai. I will say this. I had to go to their Volvo dealer up the street to get my paperwork issue resolved and the lady from the office was extremely apologetic and friendly. That’s right, the lady who works on a salary, the one who gets paid whether I buy a car or not was the nicest of the three. I have no idea where I’ll buy my next car but I’m pretty sure my next car is going to be an Alfa Romeo so my choice of dealerships will be limited. I may go back to Carvana if they have one I can’t live without. As far as the car I bought from Dean Scream it’s a Lexus so it’s well built and reliable but not as much fun to drive as a my European cars that I’ve owned. If you buy a warranty on a Lexus with less than 40,000 miles on it you’re throwing your money away. They know that and that’s one of the reasons the profit margin on those warranties is so outrageous. I had a wonderful salesman at Lou Fusz Toyota but he retired. I’ve also had good luck with Bommarito. Bottom line is don’t get your heart set on one particular car that way you can walk out of the dealership if you feel so inclined. Also don’t buy a real luxury car from a dealership slinging cheap Korean cars.
TV
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tony v.
Ballwin, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2022
10
Category: Service
What a pleasure working with Andy Miller and Ed.
Was Looking for a 2023, blue with black interior, Elantra. Andy Miller helped me find the one I wanted and also worked out the lease financing with his manager Ed. I would recommend seeing Andy and Ed if you are looking to buy or lease a Hyundai. These are some quality human beings.
LC
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Laura C.
O Fallon, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2022
10
Category: Service
2022 Hyundai Elantra Limited
Was looking all over for a new Elantra and finally found my car!! Joey I. The Hyundai Guy was so helpful and and even stayed after work hours to show us the ins and outs of my new car. Overall awesome experience and would definately refer anyone to them.
SG
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Stephanie G.
Barnhart, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2022
10
Category: Service
Left with a better deal
I came in with a car that had alot of miles and ordered a 2022 Alantra after getting the run around and people trying to sell me vehicles that I didn't want. I came in here to Deam Team and ordered my car and 2 moths later got the car of my dreams from Andy Miller. it was a long wait but well worth it.
CH
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Chrstine H.
Chesterfield, MO
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Efficient, friendly staff
Service for 60,000 miles done. Staff was helpful and friendly.
WADE K. from Dean Team Hyundai responded on 04/04/2022 01:14 PM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
EP
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Elizabeth P.
Saint Louis, MO
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Dean Team is Exceptional Dealership
From the Sales person, to the Sales Manager to the Financial Manager and then the Service Personnel you can't get a friendlier or personal team when buying a vehicle or maintaining your vehicle.
Dean Team has been my choice and my families choice for years now.
Shout out to Gordon, Steve Harper and Eric as St.Louis best Dealership around.
WADE K. from Dean Team Hyundai responded on 03/29/2022 11:21 AM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
DK
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Daniel K.
Saint Louis, MO
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Tire replacement
Got the tire replace without appointment. The service was done in a timely manner.
WADE K. from Dean Team Hyundai responded on 03/29/2022 05:37 AM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
BJ
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Boyd J.
Manchester, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
My Hyundai Sonata repairs
Overall great experience. Two different problems were solved and applicable warranty coverage applied at minimum expense for me.
I highly recommend Dean Hyundai Service Department.
Boyd J
WADE K. from Dean Team Hyundai responded on 03/28/2022 05:08 AM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
Verified Customer
St. Louis, MO
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Dean Team Hyundai
No comment.
WADE K. from Dean Team Hyundai responded on 03/28/2022 05:07 AM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
BK
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Brian K.
Paynesville, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quality service
Eric was simply the best to work with. He listened to what I said about my car and then took it off my hands. Eric called me back to let me know what was wrong and let me know what was covered under the warranty. Great service!
WADE K. from Dean Team Hyundai responded on 03/28/2022 05:01 AM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
Verified Customer
High Ridge, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I went in for a check-engine light!!!
I went in on a tow after hours. They were able to get my car looked at the next day and find the problem. I appreciated their efficiency getting to my car sooner rather than later! Staff is friendly and courteous!
WADE K. from Dean Team Hyundai responded on 03/18/2022 10:49 AM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
WB
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Wesley B.
Imperial, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
When we schedule an appointment for service there always on time to get the vehicle in and out.
WADE K. from Dean Team Hyundai responded on 03/17/2022 01:45 PM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
AM
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Austin M.
Shawnee, OK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
10
Category: Service
Awesome Experience
Working with Ben and other at the Dean Team was great. We great appreciated the open and honest communication through the whole process. Awesome personalities and an overall wonderful experience!
WADE K. from Dean Team Hyundai responded on 03/07/2022 02:19 PM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
PD
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Pete D.
Saint Louis, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
55,000 mile service
Excellent dealership
WADE K. from Dean Team Hyundai responded on 03/03/2022 05:45 AM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
Verified Customer
Chesterfield, MO
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Went in for a recall Repar. While I was there I sought assistance to fix a small problem I had under the car. The parts guy assisted me free of charge.
WADE K. from Dean Team Hyundai responded on 03/01/2022 05:28 AM

Thank you for taking the time to fill out our survey. We appreciate you and look forward to seeing you for future services. Have a great week.

Wade Knuckles
Service Manager
Dean Team Genesis/Hyundai
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