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Cragon Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(429 Reviews)
99
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
99
Net Promoter Score ®

Business Details

About

Cragon Automotive has serviced the Ashtabula, Madison, Geneva and Conneaut areas for over 14 years! We are a full service auto repair shop with integrity. Cragon Automotive has serviced the Ashtabula, Madison, Geneva and Conneaut areas for over 14 years! We are a full service auto repair shop with integrity.

Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(440) 993-0100

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3701 N Ridge Rd W Ashtabula, OH 44004
Cragon Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(429 Reviews)

JF
Jason F.
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
A mechanic worthy of your money.
Great experience with our new mechanic. Timely, affordable and friendly.
Kevin c. from Cragon Automotive responded on 04/26/2025 07:23 AM

We're glad to hear that you had a wonderful experience with our team! It sounds like you've found a new mechanic who's ready to get your car back on the road without breaking the bank. Timeliness, affordability, and friendliness are the trifecta we aim for, so we're happy we hit the mark. Here's to many smooth rides ahead!


MN
Mike N.
Ohio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
Category: Service
Mike said they do good work, and they were quick.
Recommended
Kevin c. from Cragon Automotive responded on 04/22/2025 07:10 AM

We appreciate your feedback and are happy to hear you found our work good and speedy! We pride ourselves on getting things done efficiently so you can be back on the road quicker. If you need anything else in the future, just give us a shout!


JH
Joyce H.
Ohio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
Category: Service
Joyce said they were really informative and they saved her a lot of money. She really appreciates them.
Recommended
Kevin c. from Cragon Automotive responded on 04/22/2025 07:11 AM

We’re glad to hear that you found our team so informative! Saving money on automotive repairs is kind of our jam, and it’s always nice to know we’re making a difference. If you have any questions or need further assistance, just give us a shout. Your appreciation has been noted, and we're ready to keep that wallet happy!


MH
Mike H.
Ohio
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/07/2025
verified customerVerified Customer
Category: Service
Mike said that he did get his brakes and rotors changed, but he has noticed the noise that he took the vehicle in for is still there. He said he is going to drive the vehicle around more and if the noise continues, he will reach out to the business.
Recommended
Kevin c. from Cragon Automotive responded on 04/22/2025 07:13 AM

We're glad to hear you got your brakes and rotors changed, Mike, but we understand it can be unsettling when noises persist. Cars can sometimes have their own ideas, and it sounds like yours may have some things to say. Keep us updated after you take your vehicle for a spin. We're just a call away if that little noise decides to stick around. Safe driving and may your car have a quiet moment soon!


PK
patrick k.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
9
Convenient, reasonably priced, good work
Had my alignment done. Driving much better now. Thank you.
Kevin c. from Cragon Automotive responded on 04/22/2025 07:13 AM

We’re delighted to hear that your alignment experience has made your driving smoother and more enjoyable. It's amazing how much a little adjustment can make in the long run; who knew steering could feel so good? We appreciate you choosing us for your automotive needs and hope your car continues to cruise like a dream.


VL
Valerie L.
Ohio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Valerie said she thought the service was super, he did what he said he was going to do. It was an easy experience. Valerie said she would go back there.
Recommended
Kevin c. from Cragon Automotive responded on 04/22/2025 07:14 AM

We appreciate your feedback and are glad to hear that you had a super experience with us! It sounds like everything went as smoothly as a well-oiled machine. We're always here to do what we say and help make your car care easy. Looking forward to welcoming you back for your next adventure!


CP
Cindy P.
Ohio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
Category: Service
Cindy said they are always friendly, honest, and have quick service.
Recommended
Kevin c. from Cragon Automotive responded on 03/18/2025 07:25 AM

We appreciate your feedback and are glad to hear that our team has hit the mark with friendliness, honesty, and speed. It sounds like we’ve managed to create a one-stop shop for good vibes and efficient service. We look forward to keeping that positive momentum going the next time you visit!

Kevin c. from Cragon Automotive responded on 04/22/2025 07:14 AM

Thank you Cindy


SC
Scott C.
Ohio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
Category: Service
Scott said they took care of the issue that needed to be taken care of.
Recommended
Kevin c. from Cragon Automotive responded on 03/18/2025 07:26 AM

It's great to hear that we could tackle the issue and put everything back on track! We aim to be the superheroes of auto repair, cape or no cape. If anything else comes up, we’re just a call away and ready to go into action once more. Your satisfaction is what drives us!


CS
gravatar
Chuck S.
Conneaut, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
10
Excellent Service
A big shoutout to Kevin and his crew for their outstanding service! They quickly identified and fixed the issue with my Subaru in a highly professional and timely manner. I highly recommend Cragon Automotive to everyone!
Kevin c. from Cragon Automotive responded on 03/18/2025 07:26 AM

We really appreciate your shoutout to Kevin and the crew! It seems they waved their magic wrenches and got your Subaru back in top shape faster than you can say “warranty.” Your recommendation means the world to us, and we’re here to keep all our customers cruising smoothly. If any more automotive adventures come your way, you know where to find us!


ED
Eric D.
Ohio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
Category: Service
Eric said they are easy to work with.
Recommended
Kevin c. from Cragon Automotive responded on 03/18/2025 07:27 AM

We appreciate you taking the time to share your experience! It’s great to hear that you found us easy to work with; we strive to keep things as smooth as a freshly paved road. If you ever need anything else or have more questions, just let us know. We're here to make your automotive journey even better!


JH
Jake H.
Ohio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
Category: Service
Jake said they took care of him, got him in and out.
Recommended
Kevin c. from Cragon Automotive responded on 03/18/2025 07:27 AM

We're delighted to hear that you had a smooth experience with us. Getting in and out without a hitch is what we aim for—like a pit stop at NASCAR, minus the tires and the speed suits, of course. Your satisfaction is what keeps our engines running. We appreciate your business and look forward to helping you again in the future!


JL
Jennifer L.
Ohio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
Category: Service
Jennifer said they're very trustworthy, they're very efficient at what they do and they're knowledgeable. It's great that they have a whole staff with a wide range of expertise, as well.
Recommended
Kevin c. from Cragon Automotive responded on 03/18/2025 07:27 AM

It's fantastic to hear that you found us trustworthy and efficient! We aim to be the Swiss Army knife of automotive services, ready to tackle anything with a smile (and a wrench). Our team's wide range of expertise ensures we can handle your vehicle's needs from every angle. If you've got any more car-related adventures ahead, we're here and ready for action!


RM
gravatar
RICK M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Unexpected issue
Had to have my car towed there unexpectedly and the issue was taken care of promptly.
Kevin c. from Cragon Automotive responded on 02/04/2025 12:17 PM

We're glad to hear that we could help turn a towing mishap into a quick fix! It's like the automotive version of an emergency room, and we're always here for a speedy recovery. If your car ever needs a pit stop again, we’ll be ready as always. Safe travels out there!

Kevin c. from Cragon Automotive responded on 03/18/2025 07:28 AM

Thank you for using Cragon Automotive.


CM
gravatar
capt.ron M.
Ashtabula, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
10
Four wheel drive issues.
These guys are seriously the best. That's why they were voted Ashtabula area's best auto repair.
Kevin c. from Cragon Automotive responded on 02/04/2025 12:19 PM

We just can't help but smile when we hear feedback like yours! It’s always great to know that our efforts are being recognized, especially when we're keeping the good folks of Ashtabula rolling smoothly. Your support motivates us to keep raising the bar. Here's to more miles and fewer worries!


SD
Sandy D.
Ohio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
Category: Service
Sandy said they are quick, do a good job and the prices are good.
Recommended
Kevin c. from Cragon Automotive responded on 02/04/2025 12:20 PM

We appreciate your feedback! It's great to hear that you found our service quick and effective, and that our prices hit the mark for you. Here at Cragon Automotive, we believe that top-notch service shouldn't break the bank—after all, our goal is to keep both you and your wallet happy! We look forward to keeping your vehicle running smoothly.


Displaying Review 1 - 15 of 429 in total
Service Coupons and Posts
Thanks for the stellar review! 🚗✨ We're thrilled your ride is back on track. Remember, even the best cars need a little TLC! Let us keep you aligned—both on the road and in life! 😉 #CragonAutomotive #SmoothDriving
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🚗 Big thanks for the awesome shoutout! We're thrilled to hear Kevin and the crew made your Subaru purr like a kitten. 🐱 Thanks for recommending us—now we feel like the superheroes of auto repair! 🦸‍♂️ #CragonAutomotive #AutoMagic
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We’re blushing! 😊 Thank you for the love! Being voted the best in the Ashtabula area isn’t just a title, it’s a team effort—our wrenches and smiles come together! 😉🚗 #BestinAshtabula #CragonAutomotive
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Thanks for your awesome review! 🚗💨 We're glad we could get your car back on the road faster than you can say "towed"! Your comfort is our priority. 🛠️ #CragonAutomotive #CarCare
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Thank you for the kind words! We're thrilled to have your tires spinning smoothly with us! ??️ Another successful pit stop at Cragon Automotive! Keep those wheels rolling! #TireSuccess #CragonAutomotive
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We're thrilled to hear our friendly crew keeps your ride running smoothly! ?✨ At Cragon Automotive, we believe a happy customer is just as important as a well-tuned engine. Thanks for the kind words! #CustomerLove #CragonCare
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We truly appreciate the kind words! ?✨ Tim and Kevin are always here to drive your worries away with their expertise! Thanks for trusting us with your ride; we're here for all your automotive adventures! #CustomerService #CragonAutomotive
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Thank you for the fantastic review! ?✨ We're thrilled to know Kevin and the crew keep you feeling safe and sound on the road. After all, we like to think of ourselves as your car's best friends! ?️? #CarCare #CragonAutomotive
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We're over the moon with this stellar review! ? Big shoutout to Kevin, Steve, and the whole crew for delivering top-notch service! It’s not just about fixing cars; it's about making friends. ?? #CragonAutomotive #BestServiceEver
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We're thrilled to hear that our team was attentive to your needs! ?✨ It's kind of our thing to tune into customer vibes! Thanks for trusting us with your automotive adventures. Ready to serve up more high-quality care! #CragonAutomotive #CustomerCare
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We're blushing! ? Thank you for the kind words! Our team loves making you smile while keeping your ride in tip-top shape. ?✨ Your support fuels our drive to deliver great service! #CragonAutomotive #ServiceWithASmile
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Thanks for the kind words! We aim for honesty so your car can run like a dream, not a nightmare. ?? Trust is key, and we’re glad to be your go-to mechanics! ?✨ #CragonAutomotive #TrustYourMechanic
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We're revved up to hear you enjoyed our service! ?✨ At Cragon Automotive, we believe that great service keeps you cruising smoothly. Thanks for the awesome feedback! Keep those wheels turnin'! #AutoExcellence #HappyCustomers
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We're thrilled to hear that our customer service knocked your socks off! ?? Quick service and follow-ups are what we pride ourselves on. Thanks for trusting us with your automotive needs! ?️✨ #CragonAutomotive #CustomerSatisfaction
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We're thrilled to hear we could fix your vehicle without breaking the bank! ?? A happy car makes for a happy driver. Thanks for choosing Cragon Automotive! We'll always keep those wheels rolling smoothly! #ReasonableRepairs #HappyDrivers
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? Thanks for the 5-star review, Monica! We're thrilled we could help you out on your road trip from Geneva on the Lake to Pittsburgh. ?️ We love hearing how satisfied our customers are! #CustomerSatisfaction #CragonAutomotive
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“We’re all revved up over this 5-star review, Matt! ?? It’s our pleasure to keep your wheels rolling smoothly. We appreciate your trust and support! #CustomerAppreciation #CragonAutomotive”
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? We're thrilled to hear about your positive experience with us, and we appreciate your kind words! Welcome to Ashtabula, and we're here to keep your car running smoothly. #CustomerSatisfaction #CragonAutomotive ?
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Thanks for the 5-star review! ? We're thrilled that we could meet all your automotive needs. We'll be here to keep your vehicle running smoothly! #CustomerSatisfaction #CragonAutomotive
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? Thank you for the 5-star review! We're so glad we could help you stay cool for the summer. We appreciate your loyalty and are here for all your automotive needs! #CustomerAppreciation #CragonCares ?
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Thanks for the love, Brenda! We're thrilled to be your go-to for top-notch car care. Let's keep those wheels rolling smoothly! ?? #CragonCrew #CarCare
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Thanks for the 5 stars! ? We're thrilled to be your go-to for all things automotive. Your trust means a lot to us! #CustomerAppreciation #CragonAutomotive
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? Thank you for the 5-star review, Tim! We're thrilled to hear that you found us trustworthy, reliable, and professional. We appreciate your support and hope to keep "coloring" your car needs! ?? #CragonAutomotive #CustomerAppreciation
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Thanks for the 5-star review, Kathy! ? We're thrilled that you found Kevin to be thorough and informative. Our team is here to make auto repairs stress-free and friendly! #CustomerSatisfaction #CragonAutomotive
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Thanks for the 5-star review, Herdy! ? We're glad to hear you found our service personal and the quality top-notch. We strive for both and always aim to keep your wallet happy too. #HappyCustomers #QualityService
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? We're thrilled you had a ⭐⭐⭐⭐⭐ experience with us, Kathy! Your trust means the world to us. Thanks for choosing Cragon's Automotive! #CustomerAppreciation #FiveStarService
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We appreciate the 5-star feedback, Brenda! ? We're glad to keep your car in top shape and make you feel safer on the road. Thanks for choosing Cragon Automotive! #CustomerSatisfaction #AutoCare
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Thanks for the awesome review! We're happy to hear you had a great experience with us. ? Our team works hard to provide top-notch service. We appreciate your recommendation! #CustomerAppreciation #GreatService
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Thanks for trusting us with your vehicles, Kevin! We're glad we could get your wife's tire fixed up speedy-quick! ?⚡️#CustomerAppreciation #FastService
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Thanks for the 5-star review, Carl! ? We're thrilled to hear you had a top-notch experience with us. We'll keep up the quick service and great prices! ? #CustomerSatisfaction #AutoRepair
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????? Thank you for your kind words! We're thrilled to hear you had a great experience at Cragon Automotive. ?? #CragonAutomotive #Ashtabula
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? Thank you for the 5-star review! ? We're thrilled to hear that you had a fast and professional experience with us. ? Your recommendation means a lot to us! ? #FastService #Professional #AutoRepair #Ashtabula
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? Thank you for the excellent review! ? We're thrilled to hear that you trust us with your car! ? Your satisfaction is our top priority! #CustomerSatisfaction #TrustedService #CragonAutomotive
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Thanks Christopher! ? We're so glad you had a great experience with us! #CragonAutomotive #Ashtabula #ExceptionalService #AwesomeEmployees
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Thanks for the awesome review, Ernesto! ? We're glad you had a great experience with us. #CragonAutomotive #Ashtabula #TireService ?
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Thanks for the kind words, Archie! ? We're so glad Scott, Luigi, and Mr. Cragon could take good care of you. ? #CragonAutomotive #Ashtabula #FairPrices #HappyCustomer
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Thanks for the great review, Annie! We're glad you had a great experience with us at Cragon Automotive. ? #CustomerSatisfaction #Ashtabula
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Thanks for the great review, Mike Sr.! ?We're glad your problem was resolved quickly. #CragonAutomotive #Ashtabula
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Thanks for the 5-star review, Larry! We're glad you've had great experiences with us at Cragon Automotive. #CragonAutomotive #Ashtabula ??
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? Kevin & Scotty provide ? customer service! Fast, friendly & expert advice. On-site repair done right in #Ashtabula. ? #CustomerService #Ashtabula
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Thanks for the great review, Charles! We're glad to have you as a customer and appreciate your trust in us. We're proud to be the best in class and in town ? #CragonAutomotive #Ashtabula
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Thanks for the great review, Jim! ? We're glad we could help you out and we look forward to seeing you again soon! #CragonAutomotive #Ashtabula
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Thanks for the great review, Zac! ? We're proud to provide fast turn around times and top-notch work. We look forward to seeing you again soon! #CragonAutomotive #Ashtabula
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?? Thx 4 trusting us! We did a ? of brakes, tires, fluids, & more. All ?. #Ashtabula #SafetyCheck #CarCare
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Thanks for the kind words, Patrick! ? We're proud to be your forever place for automotive repair in Ashtabula. #CragonAutomotive #Ashtabula #AutoRepair
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Thanks for the kind words, Michelle! ? We're glad to hear that Kevin is providing you with the details and honest valuation you need. #CragonAutomotive #Ashtabula
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Thanks for the great review, Paul! ? We're so glad Scott and Kevin were able to help you out. We take pride in providing excellent service and we're glad you're happy with the results. #CragonAutomotive #Ashtabula
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Thank you for your kind words, Norman! ? We are so glad you trust us with your automotive care. We strive to provide excellent service and customer service. #CragonAutomotive #Ashtabula
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Thanks for the kind words, Kevin! ? We appreciate your business and are glad Luigi was able to help you out. #CragonAutomotive #Ashtabula
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Thanks for the kind words, Patrick! ? We're glad we could help get you back on the road. #CragonAutomotive #Ashtabula #HonestRepairShop #AutoRepair
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?? #CragonAutomotive #Ashtabula
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Thanks for the kind words, Brandy! ? We're so glad you had a great experience with us. Kevin and the team are awesome! #CragonAutomotive #Ashtabula
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Thanks for the 5-star review, Virginia! ????? We're glad you feel comfortable and confident with us! #CragonAutomotive #Ashtabula
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Thanks for the great review, Scott! ? We're so glad we could help you out and get your car heated up! ? #CragonAutomotive #Ashtabula
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Thanks for the great review, Mike! ? We're so glad Kevin was able to help you out. #CragonAutomotive #Ashtabula
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Thanks for the great review, Jody! ? We're glad we could get your car fixed up quickly and that you're happy with the results. #CragonAutomotive #Ashtabula #WheelBearings #CarRepair
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