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Crabtree Automotive Inc.

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(369 Reviews)
100
Write a Review

Score Details

5 stars
87%
4 stars
9%
3 stars
<1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores™
3.0
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Crabtree Automotive
10 REASONS why we're the MOST recommended shop in Albany...

1. ASE CERTIFIED TECHNICIANS - know their “Stuff”, Master Mechanics know what to look for and fix the problem right the first time. Crabtree Automotive
10 REASONS why we're the MOST recommended shop in Albany...

1. ASE CERTIFIED TECHNICIANS - know their “Stuff”, Master Mechanics know what to look for and fix the problem right the first time.

2. “GREEN” SHOP – OSHA approved disposal of all parts and fluids.

3. SATISFIED CUSTOMERS - who refer their friends and family, and are Rewarded!

4. NATIONWIDE PARTS AND LABOR WARRANTY*– where ever you travel, you’re covered.

5. KNOWLEDGABLE, CARING STAFF – where the customer comes first. A family owned business for 33 years.

6. YOU MAKE INFORMED DECISIONS – clear estimates to help you make the right decisions for your vehicle repair.

7. STATE OF THE ART COMPUTERIZED EQUIPMENT - and the latest technical information on all makes and models.

8. CONVENIENT LOCATION, SECURE FACILITY - alarm system, fully insured.

9. ONE STOP SHOP – saves you time, gas and keeps all of your repair information in one place.

10. COMPUTERIZED RECORD KEEPING - access your customer records on line 24/7, tracks repairs, keeps your services up to date and protects your warranty. ...more

Categories
Repair Shop, Auto Maintenance, Car Maintenance
Contact
(541) 967-7892
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1110 Hill St Se Albany, OR 97322
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Crabtree Automotive Inc.'s Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(369 Reviews)
Write a Review
Recent Reviews
GK
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Georgia K.
Albany, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
10
Always happy
I have an older Subaru that I try to take care of and Crabtree automotive, with their expertise, allows my 2007 Tribeca to still exist. Thank you to everyone at Crabtree for helping me. I really appreciate all of you.
CC
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Curt C.
Albany, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2021
Charge my son $150 to tow his vehicle from their parking lot to inside their shop obviously you know what their service is like
Total rip off been in Albany for 30 + years to charge someone 150$ to tow there car from there parking lot to their shop total rip off !!!!!
Not Recommended
DM
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Donette M.
Albany, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/23/2020
DAMAGED CAR DURING REPAIR/WILL NOT TAKE RESPONSIBILITY
I took my car in for Rack & Pinion Assembly on September 8, 2020. It cost $1,100 plus. When I picked it up Jeremie at counter said to give it a couple of weeks for everything to settle. OMG. I drove off the lot and there was a constant loud humming and the car vibrated and shook at every stop light/stop sign and idle. My car always drove quiet and smooth before it went into this shop for repair. It says on my receipt that they test drove it and it all checked out. That cannot be true. So I called a couple of weeks later as I took counter persons advice. I scheduled to have the Oil Pressure Sensor replaced on Friday October 16, 2020 as I had the day off. When I went in I told them what was wrong with my car and that it had never done any of that til it had been worked on in the shop. The Lead Tech drove with me and right away it started humming and shaking and he said "I know what it is". When I picked the car up a couple hours later I no more than got out of the lot and it was humming and vibrating as it had been doing since they worked on it. When I got home I called the shop and Will said it is on my receipt that I need Motor Mounts replaced and he could get me in on Wednesday. The quote is for $1537.00. I told him I am not going to put thousands more dollars into my car when it did not have the problem until it was worked on in the shop. Will then stated "Your car is old, The Tech tightened it down the best he could" On the receipt from the replacement of the Oil Pressure Sensor it has a notation that the Motor Mounts need replaced and an estimate of $1537.00. Now mind you on the receipt from the work done on September 8, 2020 of the Rack & Pinion Assembly there is no notation that the Motor Mounts need replaced. I have called other shops and have been told the Tech that worked on the car would have seen that the Motor Mounts were worn out and needed replaced and the quote I have received is excessive. I looked on line and the average cost to repair Motor Mounts is $550.00. I believe and so do the people I have spoken with about this that the Tech stripped the Motor Mounts when he was doing the repair on September 8, 2020 of the Rack & Pinion Assembly and the shop will not take responsibility..
Not Recommended
JH
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John H.
Albany, OR
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/01/2019
Charged too much
Took car in for a few things to be fixed. It was ready in 2 hours which was great. But the cost was way to much. After the fact we called two other agencies and was told their price was much less expensive. I am talking over one hundred dollars less than what I was charged at Crabtree. I should have done my homework ahead of time. I will not be going to Crabtree again.
Not Recommended
JC
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J C.
Albany, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2018
You get what you pay for
The cost for the repair I had done was expensive, but the service/attitude/promptness/professionalism matched that cost.
Recommended
DC
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Dave C.
Albany, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2018
Five stars down to one.
I had two good experiences with them over the years but the third was unacceptable. My car would only start if I wiggled the key and turned the wheel to the left. I spent $120 for them to look at it. They concluded it was a bad connection within the key cylinder and was going to cost me a grand and a trip to Portland to replace and re-key it. I started to do some research on the web and found there are a dozen ways an ignition system could have issues. I am sure the key cylinder has some wear but was that really the issue?

I called them and asked if they checked all the switches and relays beyond the key. The guy I talked to was defensive and seemed offended that I would question their work. However, the short answer was no, they did not check the entire ignition system.

So I got on the web again and taught myself everything there was to know about my ignition system. I figured out how to pull the ignition switch (took five minutes) and put a $10 multi-meter on it. All the connections worked accept the start connection. The next day I went down to O'Relly's and installed a new $20 ignition switch in their parking lot. So, $30 in tools/parts and 20 minuets labor got my car starting every time.

The paperwork they gave me says the mechanic pulled the ignition switch and it "felt OK." Had he taken a moment to put a Ohm meter on it he would have found the problem. They could have charged me another $80 in parts and labor and I would have been happy to pay it.

That all said, the guy I talked to should have admitted they did not check the entire ignition system and asked me to bring my car back in so they could. If they did they would have kept my future business, the five star rating and made even more money off me.
Not Recommended
MW
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Mark W.
Albany, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/12/2017
Craptree
I'm such a nice guy all I am going to say is don't trust them. Tried to charge me 17hundred for an alignment. Took it to two other mechanics. Both agreed I didn't need the parts or service craptree advised. I will never go back. If I could give them zero stars I would.
Not Recommended
JL
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Jayne L.
Albany, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2017
Like Family
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SureCritic / Repair Shop / Crabtree Automotive Inc. / Write a Review
Crabtree Automotive Inc.
Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84
360 Reviews

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I recommend you often. Quality care, communication, confidence, go the extra mile. Helps me feel safe in my vehicle and that's everything. Treat you like family. OK to use in your marketing. People need to know where you are and who you are and what you can do for their peace of mind and make vehicle repairs fully. Financing available, but affordable service, fair and honest.

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Recommended
JL
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Jayne L.
Albany, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2017
Peace of Mind - I was so worried
I recommend you often. Quality care, communication, confidence, go the extra mile. Helps me feel safe in my vehicle and that's everything. Treat you like family. OK to use in your marketing. People need to know where you are and who you are and what you can do for their peace of mind and make vehicle repairs fully. Financing available, but affordable service, fair and honest.
Recommended
AK
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Abraham K.
Corvallis, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2017
Great Overall Experience With My Vehicle Service Appointment
I requested a quote over email for preventive maintenance service for my Mazda Miata, Justin was prompt with an email response. A month later fixed the appointment over the phone. Car was dropped off. Everyone at the counter was very courteous and professional including the mechanics. Car was ready at the agreed upon time and everything seems to work as expected after service. Justin was great to work with and took good care of his customer. We need more customer centric business like Crabtree Auto in Albany.
Recommended
JL
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Jayne L.
Albany, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2017
Single Lady, We Got Your Back
Never have I felt such trustworthy, confident, advisors when it comes to my vehicle and finding problems and quickly and efficiently providing solutions in a timely manner. I never felt confusion or less than confident in their advice and direction to reach the best solution for the age and type of vehicle for me. Very grateful and will seek your help along the way and encourage others to do the same, due to competence, friendly service and open honest communication. For my current vehicle and future vehicles. Thank you!

Jayne Lord (you may quote me)
Recommended
Paula C. from Crabtree Automotive Inc. responded on 04/12/2017 10:46 AM

Jayne, I am so happy we were able to win your trust and confidence in us.  We will continue to help you along the way so you can make the best decisions for you and your vehicle.  

AK
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Andy K.
Albany, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2016
knowledge +
If you have a mechanical problem or just regular maintenance, this is the place to go. Fair, honest & quick repairs. Will take you back home or to work, while repairs are being done.
Highly recommend their services for all vehicles.
Recommended
DH
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David H.
Albany, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2016
Power steering royal flush.
Crabtree Automotive, Inc.'s state of the art training and dedication to through customer satisfaction lands security to ownership of our vehicles. This staff understands and accepts my high automotive standards. They will work with "picky" if the customer displays a hint of automotive knowledge.
Recommended
SS
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STEVE S.
Scio, OR
2007 Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2014
verified customerVerified Customer
Great help when the engine light came on
I brought my car in because the engine light was on. After checking it out, they couldn't find the problem. I was charged a minimal amount for their time, and will come back when the light comes on again. They were courteous, knowledgeable, and very nice. We will be back. Steve and Barbara Shaw
Recommended
TN
Todd N.
Albany, OR
2004 Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2014
verified customerVerified Customer
Category: Service
Todd said this business did well.
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