business image

Coleman Taylor Transmissions

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(51 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

In 1961, we opened our doors with a mission to provide quality transmission service and trustworthy business. For over 50 years, our goals are unchanged. BBB Member since 1962, Coleman Taylor Transmissions is dedicated to upholding our tradition of service and trust. In 1961, we opened our doors with a mission to provide quality transmission service and trustworthy business. For over 50 years, our goals are unchanged. BBB Member since 1962, Coleman Taylor Transmissions is dedicated to upholding our tradition of service and trust.

Categories
Transmission Repair, Auto Repair, Car Maintenance
Contact
(615) 790-7993

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
318 Downs Blvd Franklin, TN 37064-8212
Coleman Taylor Transmissions' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(51 Reviews)

EL
gravatar
Eric L.
Brentwood, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/16/2022
0
I didn't have a good experience
I have a 2013 Honda CR-V. I noticed it jittering between 25 mph to 40 mph. After excluding all other possible causes, I believed the problem was caused by the transmission. One repair shop recommended Coleman Taylor Transmissions in Franklin. I took my car there and they claimed the problem was caused by "a torque converter failure". The cost of repair was $3900. Usually I do whatever the repair shop says to get things done and get it over with it. However this price was a surprise to me, I expected a high price tag for a transmission work but, not this high, so I crunched the numbers with the front desk lady; it turned out the exact price should be around $3860; they had rounded UP. No business should ever round up on the customer. This was my first warning sign. Anyway I told them "go ahead, do the repair". I also asked them, since it would take them two weeks to order parts and do the work, could I still keep the car to use while waiting for the parts? They said "no", because they don't want to “hold the bags” if people change their minds after they order parts. This was my second warning sign. Later I started to do my homework and found that almost everyone online said replacing a torque converter should cost about $1000 and a third-party torque converter only cost $250. I called the shop again and asked them to tell me how they came up with $2500 parts cost. This is what I was told: because the torque converter is broken and it will produce a lot of metal debris, this debris will damage other parts in the transmission, such as gears, belts...etc. so they all should be replaced. At this moment, I knew what the lady said was not right! I happen to know there is a magnetic piece in the transmission to catch these metal debris; unless the converter is totally shattered and produces large metal pieces, this debris should not damage the gears! This was my final warning call. I cancelled the order and retrieved my car.
I took the car to Honda dealership, after inspection, they told me that Honda had a service call. Because of some bugs in their transmission software, some Honda cars will stutter at a certain speed range when the gas pedal is hit. The solution was updating the software and flushing the transmission fluid; if this doesn't fix the problem, then they would look into the torque converter. They assured me that the total cost would not be more than $2500 in the worst case. They also told me that they don't understand why someone would want to replace all the gears when replacing a torque converter.
On the second day the dealership told me the car was ready to go. After updating the software and flushing the transmission fluid, the problem is GONE! My cost of repair, $650. They also showed me a photo of the magnetic piece, there is only a minimum amount of metal debris, which is normal wear-and-tear. It turns out, MY TRANSMISSION WAS NOT BROKEN AT ALL!!!
I checked out the shop’s reputation before I came in. The fact that they have all these 5-star reviews really impressed me. I had full faith and trust when I dropped my car to them. Unfortunately it maybe just my bad luck, I didn’t have a good experience with them and I can't recommend this business to anyone. I am baffled that they are professionals specialized in transmissions, and they can't even tell a good transmission from bad??? I just don't know what happen to them and don’t want to judge.
I have all the documentation to back up what I said.

CJ
gravatar
Clayton J.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020
Ford Explorer Service
Thank you Coleman Transmission for the best service anyone could hope to have. They are fair, professional and do what they say they are going to do. Definitely would recommend!
Recommended

TS
gravatar
Tee S.
Many, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2018
Excellent
Excellent customer service. Professional, friendly and over a wonderful experience.
Recommended

DK
gravatar
David K.
King Of Prussia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2017
Honda transmission noise?
I had a noise in my 2008 Honda CRV that I was sure was a problem with my transmission. I called several transmission shops and nobody said they could help me because it was a Honda. Finally a transmission shop suggested I call Coleman Taylor in Franklin.
I took my car to Coleman Taylor and they determined my noise was a bad wheel bearing and my transmission was fine.
They were super friendly and easy to deal with...and I got a cup of coffee, a newspaper to read and all for free! I don't remember ever being treated so well at a car repair facility,
Recommended

RM
gravatar
Randy M.
Brentwood, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2016
Awesome Folks, and Honest Too
I have a 2011 Expedition that had a slight clunk when stopping. I went to the Ford dealer in Franklin who wanted $109 for an evaluation (not applied to the repair). I left and took it to Coleman Taylor. During the "evaluation" they determined that the software needed to be re-set, which they did at no charge. Saving money is nice. Being treated with respect is even better. Thank You
Recommended

TH
gravatar
Tom H.
Brentwood, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2015
An honest shop
I took my 99 Nissan Altima to Coleman because it didn't seem to be shifting smoothly. (I'd tried to get the transmission flushed somewhere else but they refused to do it since it was such an old car and recommended a transmission shop.) So the guys at Coleman Taylor drove it around a bit and told me it was really the engine mounts that were bad; the transmission was ok but fluid dirty. No pressure or even any suggestion that I had to have them do anything. I told them to flush the transmission anyway. It was done in less than an hour, total wait time less than two hours. They gave me a coupon so the charge was even less than expected.
Recommended

DF
gravatar
DAVID F.
Brentwood, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2014
verified customerVerified Customer
Excellent follow-up service
I developed a significant transmission fluid leak well after the rebuild warranty period and they managed to rush me in during a busy schedule for an evaluation. The problem appears to be non-repairable without a full rebuild, but I was not charged for the inspection and estimate.
Recommended

GJ
Gino J.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2014
verified customerVerified Customer
Category: Service
Gino said they did a good job.
Recommended

AH
Annie H.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2014
verified customerVerified Customer
Category: Service
Annie said this business did great work. They were honest with the work they performed and did their best to be done quickly.
Recommended

JW
James W.
Memphis, TN
Ford Cab
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2014
verified customerVerified Customer
Category: Service
James said this business was good.
Recommended

TG
Torey G.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2014
verified customerVerified Customer
Category: Service
Torey said they were friendly and all around great. They were professional and had outstanding service.
Recommended

WN
Willie N.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2014
verified customerVerified Customer
Category: Service
Willie said everything was handled well.
Recommended

KC
Kenneth C.
Franklin, TN
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2014
verified customerVerified Customer
Category: Service
Kenneth said 2 months ago when he had prior service, they could've sold him a transmission but they didn't. It wasn't his transmission. It was a catalytic converter. He told them for that reason he would come back whenever he needed a transmission. He needs one now so he's back.
Recommended

KH
Keith H.
Franklin, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2014
verified customerVerified Customer
Category: Service
Keith said it's the quality of service he gets, along with the details.
Recommended

GB
gravatar
GORDON B.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2014
verified customerVerified Customer
.
.
Recommended
Businesses Near You
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(772 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(277 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(998 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,140 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,287 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.