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Coastal Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(46 Reviews)
89
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

Contact
(757) 461-2200

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
6656 E Virginia Beach Blvd Norfolk, VA 23502
Coastal Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(46 Reviews)

DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/20/2025
verified customerVerified Customer
9
Repair
Give timely updates

BM
Bruce M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
New Transmission...
2011 Nissan Maxima, needed new transmission. I have gotten a great quote from Coastal Automotive. Transmission done, quick turnaround, car running fine no issues. Will recommend if you have any car issues. Thanks Coastal !!!
The Team a. from Coastal Automotive responded on 02/14/2025 09:40 AM

We're happy to hear that your 2011 Nissan Maxima is back on the road and running like a champ! 🚗💨 It sounds like we were able to turn around that transmission issue quicker than a raccoon at a picnic, and we appreciate your recommendations—it truly means a lot to us! If your car ever needs a little TLC or if you just want to chat about car trivia, you know where to find us! Enjoy your rides! 😊


Verified Customer
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Fast and professional
Great service, very nice staff
The Team a. from Coastal Automotive responded on 02/13/2025 09:39 AM

We’re blushing! 😊 It’s wonderful to hear you enjoyed our service and found our staff so nice. We aim to keep our customer experience as smooth as a well-oiled engine. If you ever need anything else, feel free to stop by! 🚗✨


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Repair
Was recommended by a friend. Glad he did. Work was excellent and customer service stellar. Will go here for all my repairs.
The Team a. from Coastal Automotive responded on 02/08/2025 09:40 AM

We're exchanging high fives over here! 🙌 We're delighted to hear that your friend's recommendation hit the nail on the head. Your kind words about our work and customer service really put a smile on our faces. We're all about keeping your vehicle in top shape—like a well-oiled machine! 🚗 If you ever need us, we'll be just a shout away. Keep cruising safely! 🌟


AN
Aniyah N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Great Customer Service & Turnaround
They stayed late to ensure I made it somewhere on time and they didn’t have to!
The Team a. from Coastal Automotive responded on 01/31/2025 09:56 AM

We really appreciate you sharing your experience! It's not every day you find a team willing to clock some extra hours to keep you on schedule. 🚗💨 If there's anything else we can do for you, feel free to reach out. Enjoy your adventures! 🌟


KF
gravatar
kahalee f.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Na
Amazing quick to get the job done I took my car in yesterday, January 2 and they finish it the next day I tilt my head to them the job guys. Thank you.
The Team a. from Coastal Automotive responded on 01/04/2025 09:35 AM

We're over the moon to hear about your speedy experience with us! ? It’s as if your car knew it had a deadline to meet. We strive to make things fast and efficient, so your gratitude means a lot to our hardworking team. If your car ever decides to become a NASCAR driver, you know where to bring it! ??


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Wonderful Service at Coastal Automotive
The staff at Coastal Automotive were amazing!!! They were extremely knowledgeable,professional and took the time to explain the repair and my vehicle is now running smoothly!
The Team a. from Coastal Automotive responded on 12/13/2024 09:37 AM

We’re so happy to hear that you had such a fantastic experience with our team! ?? Knowledgeable and professional—sounds like we’re on a roll! We always make it a point to ensure our customers are well-informed about their repairs. Your vehicle running smoothly is the cherry on top! Here’s to many more miles of happy driving! ?


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2024
verified customerVerified Customer
8
Quick and easy
Everything was very quick no issues car runs great again
The Team a. from Coastal Automotive responded on 11/15/2024 08:42 AM

We're glad to hear everything went smoothly and that your car is back in top shape! ?? It's our mission to keep those wheels turning without a hitch. If your car ever starts acting like it's auditioning for a drama series again, you know where to find us! ? Thanks for sharing the good vibes!


RR
Ronald R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2024
verified customerVerified Customer
10
Excellent job every time
Excellent job every time
The Team a. from Coastal Automotive responded on 09/20/2024 12:17 PM

We appreciate the love! ? It’s great to know that we keep hitting the mark with our service. Like a well-tuned engine, we’re always striving to perform at our best. If you ever have feedback or suggestions, we’d love to hear them! ?✨


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2024
verified customerVerified Customer
10
EXCELLENT SERVICE
I appreciate how efficient the staff was in providing me with an estimate. After getting my initial concern done, they provided great feedback in detail on other things that vehicle needed work on. Zandra was great and even wrote down everything else i should keep and eye on and orher areas that needed work on to keep vehicle running smoothly. I appreciate the all the feedback given and would recommend their service.
The Team a. from Coastal Automotive responded on 09/12/2024 10:55 AM

We're so glad to hear that our team hit the efficiency nail on the head! ?️ It sounds like Zandra not only provided you with a solid plan but also gave you the keys to peace of mind for keeping your vehicle in tip-top shape. We believe in sharing knowledge—because what’s better than a well-informed driver? We truly appreciate your recommendation and look forward to continuing to help you keep your ride running smoothly! ??


JS
jessica s.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2024
verified customerVerified Customer
10
The customer service was very great
I like the fact that I was able to call and get an update on my car
The Team a. from Coastal Automotive responded on 08/21/2024 09:36 AM

We're thrilled to hear you enjoyed our update service! ? Our team takes pride in keeping our customers informed. It's great to know that you appreciated the effort. If you ever need anything else, don't hesitate to give us a call. We're here to help! ?


DG
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Dwayne G.
Chesapeake, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2024
10
Always great service with these guys.
Been dealing with these guys for years and they haven't failed me yet. Great work great prices and a great team ??.
The Team a. from Coastal Automotive responded on 08/12/2024 09:34 AM

Hey Dwayne! ? Thanks for being a part of the Coastal Automotive family for so long! We're glad to know that our team's great work and pricing have been consistently meeting your standards. Here's to many more years of seamless car maintenance and repairs! ??


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2024
verified customerVerified Customer
8
Side mirror replacement
Dave was great job well done
The Team a. from Coastal Automotive responded on 08/10/2024 09:36 AM

Thank you for the fantastic review! ? We're so happy to hear that Dave took great care of you. We're lucky to have him on our team! If you need anything else, just give us a shout. We're here to help! ?


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2024
verified customerVerified Customer
9
Service was very good good work good people
Good service, good work, good people
The Team a. from Coastal Automotive responded on 08/07/2024 06:58 AM

We're delighted to hear that you had a good experience with us! ? It's always our aim to provide top-notch service with a smile. Thank you for taking the time to share your positive feedback, and we're looking forward to seeing you for your future vehicle needs!


DB
Demonte B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2024
verified customerVerified Customer
10
Excellent
Very timely and friendly. Great service and prices .. i won’t be going anywhere else for car trouble
The Team a. from Coastal Automotive responded on 08/01/2024 09:36 AM

Hey Demonte, thanks for the awesome review! ? We're delighted to hear that you had a great experience with us and that you're happy with our service and prices. Your kind words mean a lot to us, and we're thrilled to be your go-to for car trouble. Looking forward to serving you again in the future! ??️

The Team a. from Coastal Automotive responded on 08/02/2024 12:11 PM

Thank you for your business and taking your time to leave us a review. We are very happy we were able to assist you and get you back on the road quickly! We look forward to continued business whenever your vehicle needs arise!


Displaying Review 1 - 15 of 46 in total
Service Coupons and Posts
Big shoutout to our fantastic team for making car care look easy! 🚗💨 Quick service that leaves you tilting your head in admiration? Now that’s what we call a win! Thanks for trusting us with your ride! 🌟 #CoastalAutomotive #QuickService
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Thanks for the stellar review! ? We're thrilled to consistently hit the mark for you. Keeping your ride smooth is what we do best! ?? Come back anytime—your car deserves the royal treatment! #CoastalAutomotive #CustomerAppreciation
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We’re thrilled to hear you appreciated our communication! ? Keeping you in the loop is our way of saying, "We care for your car like it’s our own!" Thanks for the shout-out! ?? #CoastalAutomotive #CustomerCare
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Thanks for the high praise! We’re blushing more than a new paint job! ?? We're thrilled to have earned your trust over the years. Here’s to many more smooth rides together! #CoastalAutomotive #CustomerLove
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Thank you for the kind words! We're thrilled to be your go-to for car troubles. ?? Timely service and friendly faces are our specialties! We promise to keep your wheels turning smoothly. See you soon! #CoastalAutomotive #HappyCustomers
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Thanks for the awesome review! ?? We're thrilled you're happy with our punctual services. It's always a pleasure getting you back on the road—on time, every time! ? #CoastalAutomotive #HappyCustomers
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Efficient and timely work that rocks! ?? Thank you for spreading the word! ? We're thrilled to serve you and your loved ones. #CoastalAutomotive #HappyCustomers
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