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Cle Elum Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(285 Reviews)
95
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
95
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Cle Elum , WA, you’ve found us. Here at Cle Elum Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Cle Elum car service you can rely on, so your satisfaction is our top priority each and every day. Our professional automotive service offers you years of If you’re looking for auto repair in Cle Elum , WA, you’ve found us. Here at Cle Elum Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Cle Elum car service you can rely on, so your satisfaction is our top priority each and every day. Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Cle Elum , we are totally confident that Cle Elum Automotive is the best option in town! ...more

Categories
Auto Maintenance, Oil Change, Repair Shop
Contact
(509) 674-2824

Business Hours

Mon
8:30 AM - 5:00 PM
Tue
8:30 AM - 5:00 PM
Wed
8:30 AM - 5:00 PM
Thu
8:30 AM - 5:00 PM
Fri
8:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
214 W Railroad Street Cle Elum , WA 98922
Cle Elum Automotive 's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(285 Reviews)

BB
BRET B.
Cle Elum, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/19/2025
verified customerVerified Customer
9
Satisfied
I am starting to really like these guys. They display that they do aim to please as Brian states. A rear brake job in the Midwest including new rotors is currently costs around $425. My cost yesterday was $524. The $100 difference is due to the state of Washington that mechanic shops have no control over. Cle Elum Automotive is a good, dependable shop
Your Trusted Staff C. from Cle Elum Automotive responded on 04/21/2025 09:33 AM

It's great to hear that you're beginning to appreciate our team! It's true, we do aim to please, even if the world of state regulations sometimes feels like trying to find a needle in a haystack. We understand that some costs can be a bit of a shock, but we're glad you found us to be dependable. If there's anything we can do to make your next visit even better, just let us know. Happy driving!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Excellent option!
Car broke down just past Cle Elum on a rainy Sunday night, got it towed here, and was fixed promptly.
Your Trusted Staff C. from Cle Elum Automotive responded on 04/19/2025 09:34 AM

We're glad to hear you made it to us safely, even if it was under less-than-ideal circumstances! A rainy Sunday night breakdown sounds like a plot twist in a less-than-fun drama. We're happy we could get you back on the road quickly. If your car decides to throw any more surprises, you know where to find us!


CK
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CHRIS K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Quick turn around, great service, affordable pricing.
Jeff at Cle Elum Automotive is the best! Very knowledgeable and trustworthy. Has done a number of things across our vehicles and we are so lucky to have him in our town!
Your Trusted Staff C. from Cle Elum Automotive responded on 04/19/2025 09:34 AM

We appreciate your feedback! It's always great to hear when our team, especially Jeff, hits the mark. Knowledgeable and trustworthy is quite the combo—like peanut butter and jelly for your vehicle! We're glad to know that you feel lucky having us around. If your vehicles ever need a little TLC, you know where to find us!


JH
JOHN H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Highly Recommend
I've taken my car to Cle Elum Automotive several times and have always been happy with the work done. Accurate diagnosis and quality work done on schedule.
Your Trusted Staff C. from Cle Elum Automotive responded on 04/18/2025 09:36 AM

We're glad to hear you've had consistently positive experiences with us! It sounds like your car has become a regular visitor, and we always aim to treat our guests well. An accurate diagnosis and timely work are our specialties, and it's great to know we hit the mark for you. We appreciate your loyalty and look forward to keeping your car in top shape!


JG
JACKIE G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
9
Quick and friendly
First time in and it was a very friendly place
Your Trusted Staff C. from Cle Elum Automotive responded on 04/17/2025 09:34 AM

We’re glad to hear you had a friendly experience during your first visit! At Cle Elum Automotive, we believe that a welcoming atmosphere is just as important as quality service. We strive to keep the good vibes rolling like a well-oiled machine, and it sounds like we hit the mark. Looking forward to your next trip!


CL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Repair
As always they very friendly and get things done in a timely manner!!!
Your Trusted Staff C. from Cle Elum Automotive responded on 04/09/2025 09:34 AM

We really appreciate your feedback! It's great to hear that our friendly team continues to keep things running smoothly and efficiently for you. We always aim to make your experience as pleasant as a Sunday drive! If there’s anything else we can do to keep things rolling, just let us know.


BZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Asset to our town.
Have used Cle Elum Automotive a couple of times and very happy with the service and the people there.
Your Trusted Staff C. from Cle Elum Automotive responded on 04/05/2025 09:36 AM

We appreciate you taking the time to leave us a review. It’s fantastic to hear that you’ve had a positive experience with our service and team. We always strive for customer satisfaction, and it seems like we hit the mark with you. If only our cars could bring us coffee while we work on them, right? Looking forward to seeing you next time!


KW
KATHLEEN W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
9
Diagnostic
I came in inquiring if they would be able to run a diagnostic on my engine as I was having trouble accelerating as it decelerated when pushing n the gas pedal. They couldn’t get me in that day, but was able to the next day. They figured out the problem and cleaned it out and even topped the oil! The price quoted was what I paid. I would go to them again!
Your Trusted Staff C. from Cle Elum Automotive responded on 04/02/2025 09:34 AM

We appreciate you taking the time to share your experience with us! It sounds like we were able to give your engine the TLC it needed, and it’s great to hear the problem was figured out and resolved. We're always here to keep your ride running smoothly, even if it requires a little finesse with the gas pedal. Looking forward to helping you again in the future, and rest assured, your engine will always be in good hands with us!


KS
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Kelly S.
Dryden, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
10
Cheaper Than Quote!
I’m from out of town and finding a repair shop you can trust can be tricky, but I had it right with these guys! I had shocks and struts put on my car over the summer and found Brian to be super friendly and honest. They were booked out two weeks but had it done the same day and it ended up being cheaper than initially quoted. Been driving around for six months and absolutely no issues. Highly recommended!
Your Trusted Staff C. from Cle Elum Automotive responded on 04/01/2025 09:32 AM

We're glad to hear you found us trustworthy while navigating the wild world of automotive repair! It sounds like Brian really rolled out the red carpet for you, and we're happy to have delivered not only on time but also on cost. Those shocks and struts are like the unsung heroes of your ride, and it’s great to know they’re keeping things smooth after six months of driving. Your recommendation means a lot to us, and we're always here to help out fellow travelers looking for a reliable pit stop. Safe travels and smooth driving!


MH
MAE H.
Port Orchard, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Helpful services!
My radiator blew and I took truck in to diagnose and repair. I had been here last year with another issue and they were very helpful. They were able to get parts and repair in a couple days.
Your Trusted Staff C. from Cle Elum Automotive responded on 03/27/2025 09:33 AM

We're glad to hear that we could get your truck back on the road swiftly, especially after its dramatic radiator performance. It's great to know you felt taken care of during your previous visit as well. If your truck has any more surprise performances, you know where to find us! Your continued trust means a lot to our team. Safe travels!


CL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Car repair
Always very friendly and helpful.
Your Trusted Staff C. from Cle Elum Automotive responded on 03/26/2025 09:33 AM

We appreciate the shout-out for our friendly and helpful staff! It seems they must have a secret stash of hospitality tips. If there’s anything else we can assist you with, just let us know—we're here to help with a smile!


DH
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Doug H.
Seattle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
10
Good communication and reasonable price.
Definitely will be my go to place.
Your Trusted Staff C. from Cle Elum Automotive responded on 03/17/2025 09:33 AM

We're glad to hear you've found your go-to place for automotive needs! It's always nice to know we're top of your list—just remember, we can't promise to take care of your car's love life, but we can definitely keep it running smoothly. Looking forward to serving you again!


DH
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Doug H.
Seattle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
10
Good communication and reasonable price.
Definitely will be my go to place.
Your Trusted Staff C. from Cle Elum Automotive responded on 03/17/2025 09:33 AM

We're glad to hear that our place will be your go-to! It’s like finding the perfect spot for coffee—the one you can always count on for a pick-me-up. We appreciate your business and look forward to serving you again whenever you need us!


RF
RICK F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Quick and honest
They took me in as a walk in. It is better to book an appointment but I had an emergency. Fair price, no gouging. Makes sense to do support local businesses when they care about their community and customers.
Your Trusted Staff C. from Cle Elum Automotive responded on 03/09/2025 10:33 AM

We appreciate you taking the time to share your experience with us. It’s good to know we could step in during your emergency – we like to think of ourselves as the automotive superheroes of Cle Elum. Supporting local businesses is always a win-win, and we strive to keep our pricing fair, so you're right on track there. If you ever find yourself cruising through another unexpected situation, we’ll be ready to help out!


TC
TIFFANY C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Keeping our ‘03 suv going strong
Recently had quite a bit of work (brakes, timing belt, replaced headlights) done on our suv. Cle Elum Automotive was great. Prices are competitive and they complete work in the time frame they promise. Jeff and Brian there are great as I’m sure is the garage staff. Thank you for being in Cle Elum.
Your Trusted Staff C. from Cle Elum Automotive responded on 03/06/2025 09:33 AM

We're glad to hear that your SUV got the VIP treatment with us! It sounds like we tackled quite the to-do list, from brakes to those ever-elusive headlights. Jeff and Brian are indeed lucky to have such great customers, and we appreciate your shout-out to our staff. Competitive prices and timely service—you could say we're all about getting you back on the road without the wait! Thanks for choosing Cle Elum Automotive; we’re happy to serve you right here in Cle Elum.


Displaying Review 1 - 15 of 285 in total
Service Coupons and Posts
Thanks for the awesome review! 🚗💨 We're thrilled to get your car running smoothly and your wallet feeling a bit heavier! 😉 Your recommendation means the world to us. Stop by anytime! #CleElumAutomotive #HappyCarsHappyWallets
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Thanks for the kind words! 🚗✨ We love rolling up our sleeves and tackling unexpected repairs, even on busy weekends. Your ride deserves the best, and we're here to help! #CleElumAutomotive #CustomerAppreciation
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Thank you for the shoutout! ? We strive for quality without breaking the bank. After all, your car deserves TLC without denting your wallet! ?? Keep rolling with us! #CleElumAutomotive #QualityService
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We're thrilled to hear about your experience with us! ?? Our team loves shifting gears to help get you back on the road quickly. Thanks for trusting Cle Elum Automotive! Your ride is always in good hands here! ? #CleElumAutomotive #CustomerCare
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We love keeping those classic rides in tip-top shape! ?? Thanks for trusting us with your old crew cab—we promise to keep the good times rolling. Here's to many more miles ahead! ? #CleElumAutomotive #ClassicCars
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Thanks for the love! We're dedicated to keeping our customers rolling with a friendly smile. ?? We appreciate your trust and aren’t just here to fix cars – we’re here to make friends! #CleElumAutomotive #CustomerCare
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Hey there, Mark! ? We’re thrilled you’re back on the road in no time! Thanks for the ⭐⭐⭐⭐⭐ review! #CustomerSatisfaction #AutoCare ?️
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Hey there! Thanks for the 5-star review! We're thrilled to have helped you get back on the road. ? Our team appreciates your kind words! #HappyCustomers #AutoRepair
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? Thanks for the glowing review, Shawn! ? We're thrilled to provide quick and confident vehicle inspections. We aim to keep it friendly and neighborly! #CustomerAppreciation #CleElumAutomotive
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Thanks for the 5-star review, Lynn! ? We're thrilled to hear that you had a positive experience with our courteous and competent staff. Surprise problems are never fun, but we're glad we could handle it for you. #CustomerSatisfaction #AutoCare
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Thank you for the 5-star review! We're thrilled to hear that you had a great experience with our team. It's our mission to provide excellent customer service and top-notch workmanship. We appreciate your trust in us! ?? #CustomerSatisfaction #AutoCare
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Thanks for the 5-star review! We're thrilled to hear you found us easy to work with and were happy with the job done. ?? #GreatCustomers #AutoMaintenance
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? Thank you for your kind words! We're thrilled to have helped you with your issue and provided a reasonable solution. We can't wait to serve you again! ? #CustomerAppreciation #FiveStarReview #CleElumAutomotive
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Thanks for the great review, Kevin! ? We appreciate your trust in us and are glad you’re happy with the work we do. ? #familyowned #CleElum #automotive
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Thanks for the great review, Will! We're so glad you had a positive experience at Cle Elum Automotive. ? #happycustomer #cleelum #autorepair
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Thanks for the great review, Kirsten! ? We're glad we could help you out. #CleElum #Automotive #CustomerService
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?Brian was a ?! He fixed our prob quickly & was a pleasure to work with. #CleElum #Professional #Timely
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Thanks for the kind words, Debra! We're so glad you trust us with your repairs. ? We appreciate your loyalty and will continue to provide honest service. #CleElum #Automotive #Trust
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