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Chris Matthews Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(771 Reviews)
98
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
98
Net Promoter Score ®

Business Details

Categories
Contact
(910) 454-9099

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
4690 Long Beach Rd SE Southport, NC 28461

Affiliations

ASE
ASE - Master Certification
Technet
Chris Matthews Automotive 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(771 Reviews)

BD
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Bob D.
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2024
10
Met my high standards
First time having service performed on my Porsche by a non-dealership and had some concerns going in. The service process differs on my car from one generation to the next and requires a skilled
/experienced technician. The team at CM took the time to understand what was required and performed the the work in a professional manner that was every bit as good as what you would get from the Dealership. Hope this helps any undecided readers who may have concerns about their work being done right. It will be!

DF
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Dave F.
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2024
10
First interaction with them went great
Car threw an error code (aka idiot light) and Autozone recommended Chris. They got me in quick, had the part delivered same day AND fixed for a reasonable price. Took me out to the shop and showed me the issue w/explanation. These guys are the real deal and Victoria in the office made me feel like family. Checks all the boxes.
Chris M., Owner from Chris Matthews Automotive responded on 03/11/2024 09:32 AM

Thanks for taking the time to share your experience, Dave! We're glad to hear that we could quickly resolve the issue with your car and provide a transparent explanation of the repair. We believe in treating our customers like family, and we're thrilled that Victoria made you feel that way. We appreciate your support and look forward to providing exceptional service in the future. Drive safely!


DC
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Donna .
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2024
10
Love this place
Everyone there is great to work with, I am so sorry I cannot remember her name but she was always so helpful to me. .I am now living in FL and I miss the great service and the people there probably coming back to sell the car.Love u guys .
Chris M., Owner from Chris Matthews Automotive responded on 02/05/2024 12:37 PM

Dear Donna, Thank you for taking the time to share your positive experience with us! Victoria is at the front desk, and we are happy to hear that you had a great time working with our team, and appreciate your kind words about our helpful staff. We wish you all the best in Florida! Best regards, Chris Matthews Automotive


PD
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Paulette D.
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2023
10
Great!!!
Wonderful as usual!! Listens to all my requests.
Chris M., Owner from Chris Matthews Automotive responded on 12/14/2023 09:33 AM

Thank you, Paulette, for your kind review. We truly appreciate your business and it's been a pleasure to assist you. We strive to make sure all our customers walk away happy and we're glad to hear we accomplished that for you. We welcome you back anytime!


DW
Daniel W.
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2023
verified customerVerified Customer
Category: Service
Daniel said that they are super friendly and are his go-to place when he is in town.
Recommended
Chris M., Owner from Chris Matthews Automotive responded on 11/18/2023 09:32 AM

We are so glad to hear that you have made us your go-to place. Our team strives to make sure that our customers are always taken care of in a friendly manner. We look forward to continuing to provide you with the best service.


TJ
Traci J.
Oak Island, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2023
verified customerVerified Customer
Category: Service
Traci said they got her in and out, in a day's notice. Everybody was very pleasant, it was a wonderful experience and she will be back.
Recommended
Chris M., Owner from Chris Matthews Automotive responded on 11/11/2023 09:33 AM

Thank you so much for your positive review, Traci! We are so glad to have been able to get you in and out in a day's notice and that everyone was so pleasant. We strive to make sure all of our customers have the best possible experience when they come in for service. We look forward to seeing you again soon!


JM
Jarod M.
North Carolina
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2023
verified customerVerified Customer
Category: Service
Jarod said they went above and beyond.
Recommended
Chris M., Owner from Chris Matthews Automotive responded on 11/10/2023 09:33 AM

Thank you for the positive review, Jarod! We take pride in providing exceptional service and are glad that we exceeded your expectations. We strive to make sure that our customers are satisfied with their experience. We appreciate your patronage and look forward to seeing you again soon.


MM
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MICHAEL M.
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2023
verified customerVerified Customer
10
Check Light On My Toyota Highlander
Check light and VSC indicator came up on my dashboard. I have been using Chris Matthews to address pretty much every service issue that my Toyota Highlander and Avalon might need for about a year now. Made a reservation, the problem was fixed, and the root issue wasn't anything too serious. I thought the cost to repair was fair and reasonable. I have total confidence in the team at Chris Matthews starting with Victoria who manages the front desk. My wife and I have had a pleasant experience each and every time.
Chris M., Owner from Chris Matthews Automotive responded on 11/08/2023 09:32 AM

Thank you for your continued support, Michael! We are so glad you have been pleased with the service we have provided for both of your vehicles over the past year. It's wonderful to hear that we were able to quickly identify and fix the root issue of your Check Light and VSC indicator. We appreciate your confidence in our team and are delighted to hear that you and your wife have had a positive experience each and every time. We look forward to helping you with any of your future automotive needs.


HH
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HARVEY H.
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2023
verified customerVerified Customer
9
Just a suggestion
I would inform the customer that there is additional cost for using a credit card while making the appointment. If I knew ahead of time I would have brought a check when picking up my car.
Chris M., Owner from Chris Matthews Automotive responded on 10/29/2023 09:32 AM

Thank you, Harvey, for this wonderful review! We are very pleased to hear about your experience and apologize for any inconvenience caused. We take your feedback seriously and are taking measures to make sure customers are informed of any additional charges when making an appointment. Your satisfaction is our top priority, and we appreciate your patronage.


Verified Customer
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2023
verified customerVerified Customer
10
Engine replacement and so on
Chris and his team is really professional , they taking the time to explain what needs and not to be done, excellent job they did and they got me for customer. Your gift them a shot , the best in Southport.
Chris M., Owner from Chris Matthews Automotive responded on 10/27/2023 09:33 AM

Thank you for sharing your experience with us. We are so glad that you enjoyed the high level of service you received from Chris and his team. We appreciate you taking the time to recommend us to others. We strive to provide excellent customer service and are delighted that we have achieved this for you. Please do not hesitate to contact us if you have any further questions or concerns.


EW
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Eric W.
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2023
verified customerVerified Customer
10
WILSONSPEEDLLC approved!!!!
Great group to work with. Customer service is stellar!!!!
Chris M., Owner from Chris Matthews Automotive responded on 10/23/2023 09:33 AM

Thank you so much for your kind words, Eric! It is our goal to provide excellent customer service and we are thrilled to have exceeded your expectations. We truly appreciate your business and look forward to serving you again!


JF
Joe F.
Bolivia, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2023
verified customerVerified Customer
Category: Service
Joe said that they were great.
Recommended
Chris M., Owner from Chris Matthews Automotive responded on 10/22/2023 09:32 AM

Thank you for the great review, Joe! We strive to provide excellent customer service and it's wonderful to hear that you enjoyed your experience. We look forward to seeing you again in the future.


SD
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Steve D.
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2023
verified customerVerified Customer
10
Quick work needed
I needed work do fast. Was done completely and timely.
Chris M., Owner from Chris Matthews Automotive responded on 10/21/2023 09:33 AM

Thank you for the great review, Steve! We strive to provide a fast and efficient service to all our customers and are glad that we achieved that for you. We appreciate your business and hope to see you again soon.


MB
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MELISSA B.
Leland, NC
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2023
verified customerVerified Customer
10
Professional
We are always pleased with our service and timeliness. We only take our vehicles to Chris’, and most times it requires a tow. Victoria always goes above and beyond to help get everything set up.
Great place, Great people
Chris M., Owner from Chris Matthews Automotive responded on 10/21/2023 09:33 AM

Thank you for your loyal business, Melissa! We really appreciate your kind words and the fact that you have been coming to Chris Matthews Automotive for such a long time. We strive to provide timely service and excellent customer care, and we are so glad to hear that Victoria was able to help you out. We look forward to assisting you again soon.


MT
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MARY T.
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2023
verified customerVerified Customer
10
Good customer service
Quick reliable service, very good job.
Chris M., Owner from Chris Matthews Automotive responded on 10/16/2023 09:32 AM

Thank you Mary, we really appreciate your kind feedback. Our team works hard to ensure every job is done right and we are glad to have met your expectations.

Service Coupons and Posts
Thanks for the fantastic review! We're thrilled to hear about your positive experience with us. Rest assured, we'll continue to provide top-notch service for all your automotive needs. Let's keep those wheels rolling! ? #CustomerSatisfaction #AutoRepair
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