Took my European vehicle in to get serviced for a few things. Not only does this company charge 200 an hour but they are incompetent and do sloppy work. Took it in to fix a water pump issue. they semi repaired it however they failed to diagnose sensors and wiring that were damage in the process. Had to take my vehicle back in which they charged me a second time (not as expensive but still should of been resolved the first time). Had additional work done on it, ie oil change and a few other fluid changes.
After changes with fluids my transmission doesn't feel right anymore seems weaker and like it is shifting harder in the first few gears. I will have to take it somewhere else to ensure they had put enough fluid in it (since i do not trust the competency of this shop at this point). Futhermore, oil changes were missing literally a quart of oil! When they took my tires off, they did not tighten up the lug nuts well enough, car felt rough especially going around turns afterwards so i checked it and tightened them up myself and noticed then they were not to spec.
pros- they took my extended warranty, they were quick to semi fix things
cons- obviously my warranty didn't cover everything, they charge 200 an hour. sloppy work, ie under the hood parts and pieces hoses and connectors not snapped into place properly. Fluid levels on all work they do seemingly is LOW and not by the proper OEM specs. They rip you off on all of the work, overcharging as well for simple brake fixes.
LT
Logan T.
Lafayette, LA
10/19/2023
0
0/10 WOULD NOT RECOMMEND
If I could give 0 stars I would. I went in for a diagnostic check and was charged over $400 and given an extensive list of things needing to be fixed ONLY for the problem to be a PIGTAIL - connector to the radiator fan found by a reputable mechanic who I should have consulted with first. I have been scammed by this “business” and will be taking further action.
CD
Charmane D.
Carencro, LA
11/08/2022
10
They truly treat us like family.
I can’t begin to put into words, just how helpful Bryan, Josh and the staff have been to us. I thank God for each of them. They do amazing work, and they truly treat us as family.
RF
Richard F.
Lafayette, LA
07/22/2020
Outrageous prices!
They have outrageous prices and not courteous.
Not Recommended
MD
Matt D.
Opelousas, LA
07/07/2020
Total jerks and crazy prices
Owner is a jerk.
Not Recommended
JS
Jennifer S.
Carencro, LA
07/07/2020
Rip offs thieves! Stole from me
These people steal beware!
Not Recommended
TT
Thomas T.
Lafayette, LA
12/22/2017
Consistent
Bryan, Josh and the rest of the staff at Carencro Automotive are consistently being very professional, friendly and courteous! I always have a good experience anytime my vehicle needs some work done to it.
Recommended
IA
Irby A.
Carencro, LA
09/26/2017
Big blue
They are real nice and do great work
Recommended
RA
Roncarlos A.
Lafayette, LA
Chevrolet Pickup
06/24/2017
Verified Customer
Category: Service
Roncarlos said the work was good at this business, but it was pricey for the little work he did have done. They were professional and nice.
Marc said this business is the only one that can work on his vehicle. The mechanics were competent.
Recommended
JB
James B.
Carencro, LA
Ford RV Cutaway
06/19/2017
Verified Customer
Category: Service
James said it's very good and he's pleased with everything's that's done. It was done when it was going to be done and he was told how much it would cost.
Had a flat tire on my way to breakfast with a friend. Left it at Carencro Automotive and picked it up later the same day. Good as new.
Very friendly and professional.
Recommended
MH
Mark H.
Lafayette, LA
Ford Pickup
05/27/2017
Verified Customer
Staff
Knowledgeable & courteous staff who are eager to help.
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Verified Customer
After changes with fluids my transmission doesn't feel right anymore seems weaker and like it is shifting harder in the first few gears. I will have to take it somewhere else to ensure they had put enough fluid in it (since i do not trust the competency of this shop at this point). Futhermore, oil changes were missing literally a quart of oil! When they took my tires off, they did not tighten up the lug nuts well enough, car felt rough especially going around turns afterwards so i checked it and tightened them up myself and noticed then they were not to spec.
pros- they took my extended warranty, they were quick to semi fix things
cons- obviously my warranty didn't cover everything, they charge 200 an hour. sloppy work, ie under the hood parts and pieces hoses and connectors not snapped into place properly. Fluid levels on all work they do seemingly is LOW and not by the proper OEM specs. They rip you off on all of the work, overcharging as well for simple brake fixes.