business image

Capitol Cadillac Lansing Body Shop

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(536 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

Contact
(517) 393-5600
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
5901 South Pennsylvania Ave Lansing , MI 48911
Capitol Cadillac Lansing Body Shop 's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(536 Reviews)

AM
Alice M.
Michigan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2014
verified customerVerified Customer
Category: Collision
Alice said they were very happy with the service. She took her vehicle somewhere else and it took 3 weeks to replace the windshield and that visit was very stressful. This visit at this business was not like that.
Recommended

SH
Sharon H.
Michigan
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/02/2014
verified customerVerified Customer
Category: Collision
Sharon said she was very upset and frustrated with the people that do the repair work. They told her there is nothing wrong with her vehicle. Her vehicle was brand new, which she paid $55,000 for it. They told her nothing but lies. They do not want to mess with her vehicle. The seams are rough. The paint looks smudged. The dash also has a rattle on the driver side. They said they fixed it but they did not. It is worse now then when she brought it in. They have not fixed anything she has told them about. They keep saying those items are not fixable. She spoke with Steve, the new car manager. He said he would try to help her. He is going to call her next week. He seems to have integrity. She said she does not think they will do anything. She has been there two times before. This next time will make it the third time. The salespeople at the affiliated dealership are great. Her vehicle had no promised time. They called when it was ready. She was not satisfied with the way she was treated, and said they were abrupt. She was not satisfied with the communication for the reasons mentioned. She will not recommend them due to this experience.
Not Recommended

SA
Syeeda A.
Michigan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2014
verified customerVerified Customer
Category: Collision
Syeeda said they were efficient and they gave her good communication. They did a good job.
Recommended

TT
Thom T.
Michigan
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2014
verified customerVerified Customer
Category: Collision
Thom said they still need to rotate the tires. There was not much communication between himself and this business.
Recommended

WA
Walter A.
Michigan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2014
verified customerVerified Customer
Category: Collision
Spoke with Francine. She said they were good and the work was great.
Recommended

RP
Radhika P.
Michigan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2014
verified customerVerified Customer
Category: Collision
Radhika said his experience was good and their workmanship was extremely good. Everything was taken care of very well.
Recommended

AW
Ann W.
Michigan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2014
verified customerVerified Customer
Category: Collision
Recommended

GS
George S.
Michigan
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2014
verified customerVerified Customer
Category: Collision
George said there is always room for improvement. Other than that, they did a great job and he really did not have any communication with the facility.
Recommended

GY
Guy Y.
Michigan
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2014
verified customerVerified Customer
Category: Collision
Recommended

KJ
Karen J.
Michigan
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/06/2014
verified customerVerified Customer
Category: Collision
Karen said her vehicle was not washed and cleaned as promised. She was told they do not provide loaner vehicles but her friend has been to this facility before and twice they provided loaner vehicles to him. She had to find rental vehicles for her and her husband. The repair was one day later than promised and she does not know the reason. They only called her when her vehicle was ready. The first person with whom her husband spoke told him the cost was $150 and when she called again, another person told her that was not an accurate amount and it would start at $200. She is still waiting to hear from them on the correct amount and would like a call. Ron, the person she talked to on the phone, was not very friendly.
Recommended

EP
Elbony P.
Michigan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2014
verified customerVerified Customer
Category: Collision
Elbony said this business did a very good job on her vehicle.
Recommended

TN
Tianyu N.
Michigan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2014
verified customerVerified Customer
Category: Collision
Tianyu said they did everything well at this business.
Recommended

MC
Mary C.
Michigan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2014
verified customerVerified Customer
Category: Collision
Mary said this business was very, very prominent. They were pleasant to work with. She chose not to evaluate the quality of the repairs because she has not had it back long enough to know if anything will go wrong. So far her vehicle looks good. She did not need to be kept informed and was contacted when it was ready. Everyone that worked on the vehicle from beginning to end was very efficient and pleasant to work with.
Recommended

CH
Connie H.
Michigan
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/03/2014
verified customerVerified Customer
Category: Collision
Spoke with Dan. He said they told him his vehicle would be ready on Thursday but he did not get his vehicle until Tuesday. They simply underestimated the time. He was not kept adequately informed during the process. He had to do the calling to find out any information. Their communication could be better.
Recommended

RM
Rob M.
Michigan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2014
verified customerVerified Customer
Category: Collision
Rob said he is very happy with the work they did.
Recommended

Displaying Review 1 - 15 of 644 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.