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Bronco Motors Hyundai West

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,692 Reviews)
56
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
107
Total ReScores
4.8
ReScore Average
56
Net Promoter Score ®

Business Details

About

Bronco Motors Hyundai West is conveniently located in Nampa, ID. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call or email us to set up an appointment today. Bronco Motors Hyundai West is conveniently located in Nampa, ID. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(208) 376-8510

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
9:00 AM - 3:00 PM
Sun
closed
* Mountain Time (Us & Canada)
15715 Idaho Center Boulevard Nampa, ID 83687
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,692 Reviews)

DF
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Diane & John F.
Kennewick, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2022
10
Category: Service
Very Professional & Caring Staff
Recently my husband and I drove our 2004 Santa Fe from Washington State to visit family in the Nampa area. As we rolled into town, our "engine service" light came on. It was late in the day, so we waited until morning to see if we could find someone in the area to determine what the problem might be. We first took it to an Auto Zone to have it checked out. The diagnosis said that it was a transmission torque converter issue, but they couldn't do the work to fix it.
We searched the area for a Hyundai dealer, and determined that Bronco Motors was the closest to our location. When I called the service department, Grant Smith answered my call and said we could come right in, even though we didn't have an appointment.
By the time we arrived, the light had gone off, but our service technician, Cameron, went through it very thoroughly to make sure that nothing else came up.
Knowing that we had to drive it back to Washington, over a lot of hills, we were very grateful for the peace of mind that it was nothing serious and that they had been very thorough to determine that. We drove home with no more incidents.
We'd like to thank Grant and Cameron for their great service and caring! If all of the staff are as good, this is a first-rate dealership!

SW
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Samantha W.
Nampa, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service!
When I was having a problem with my car, the stuff went above and beyond to make sure my situation got taken care of.

BA
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Bryan A.
Meridian, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
1 hour charge for removing 2 locking lug nuts
Costco couldn't remove 2 of my wheels because the locking lug nuts had been over-torqued. They recommended that I have a dealership loosen the lugs.
Bronco Motors removed the lug nuts; however, they charged me one hour of labor ($140) to do this job -- that seems excessive to me.

KS
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Kevin S.
Nampa, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Service rework
A Sunday road trip ended early due to a concern related to our most recent servicing. This did not happen until an extended drive and outside temperature increased. Bronco Motors Hyundai observed our concerns, addressed each one and went so far as to offer delivering the vehicle to us. All this was performed in a satisfactory time line. I know this was not their normal outcome to services. I returned and they treated us with the wonderful Hyundai experience. Look forward to seeing them for our next visit. I can trust Bronco Motors Hyundai!

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Verified Customer
Meridian, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Every aspect of this experience was excellent. From check-in to check-out a very professional and competent crew.

BT
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Bethany T.
Caldwell, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Easy relaxed
Everyone was kind, courteous, quick, and clean.
Employees worked with

Verified Customer
Nampa, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service and staff!
Thank you for taking such good care of my car. As you always do this, I know it will take care if me. Having a dependable vehicle is so important. I don't take that for granted.

Verified Customer
Nampa, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Maintenance service
Work was done and in a timely matter. Someone was at the service desk when I arrived. No waiting at all. Easy check in and a text when the vehicle was finished.

GK
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Ginger K.
Horseshoe Bend, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/02/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Bad customer service
Horrible communication from your service department! There not helpful at all . I won't be back the last 2 visits to your service department have been horrible. Your service personnel can't even follow directions what the car is being brought in for ! I will not be recommending your service department to anyone! I will recommend they stay away I have been doing business with bronco motors for many years and my last two visits have been the worst I have ever experienced! Your service department can't even follow customer's directions! 
Employees worked with

Verified Customer
Caldwell, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service department
Team members were professional and took care of my cars needs. While waiting for repair I spoke with a sales associate in the parking lot who was also very professional.

Verified Customer
Meridian, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
??
Dropped off car with serious issue. Was taken care of but this was our only car for my fam of 4. Service took over 2 weeks. Wish there was a temporary vehicle available for me from the beginning, but it was very competitive to get. Other than that, very friendly service

Verified Customer
Meridian, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
The service department did more than I expected with my car.

Verified Customer
Nampa, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Do not Simonize your car!
The applied it to every surface in my car leaving permanently damaged dash and uneven finishes through out. When the manager tells you their service department is a disaster you have no idea where to find recourse.

JB
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Joan B.
Meridian, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
.
.

DR
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Donald R.
Nampa, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
I'll do it again!
Great dealership! Customer service is their main goal. I've referred five people to buy there and they all say the same thing. GREAT CREW!
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