business image

Bob & Sons Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(951 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
90
Net Promoter Score ®

Business Details

About

We are Bob & Sons Automotive, a third-generation family-owned automotive repair business in Manchester, NH. We've been providing exceptional automotive service since 1964 - servicing domestic, foreign, hybrid, and electric vehicles. With a focus on customer convenience and trust, we offer a range of services, including warranties, loaner We are Bob & Sons Automotive, a third-generation family-owned automotive repair business in Manchester, NH. We've been providing exceptional automotive service since 1964 - servicing domestic, foreign, hybrid, and electric vehicles. With a focus on customer convenience and trust, we offer a range of services, including warranties, loaner vehicles, and digital inspection reports. Our commitment to quality and community makes us the trusted partner for all your automotive needs. QUALITY SERVICE YESTERDAY, TODAY & TOMORROW... SINCE 1964! ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(603) 623-9295

Business Hours

Mon
7:00 AM - 4:00 PM
Tue
7:00 AM - 4:00 PM
Wed
7:00 AM - 4:00 PM
Thu
7:00 AM - 4:00 PM
Fri
7:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
321 Kelley Street Manchester, NH 03102
Bob & Sons Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(951 Reviews)

JS
gravatar
Jared S.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
Really Good Service
I have been coming here with my vehicle for years by this point. I appreciate the reports I get on the condition of the vehicle, but I also really appreciate being able to discuss the items for my car and get real answers about which things need to be addressed immediately and which I can afford to schedule out to break some of the items up. I've always had good service here and any time I have questions about the vehicle, they are incredible well informed and can answers any questions I have, even if some of them are a little in the weeds.
Manager from Bob & Sons Automotive responded on 05/08/2025 10:44 AM

Thank you so much Jared! We appreciate your loyalty and your detailed feedback about your experiences with us. We’re glad to hear that our team is helping you navigate the intricacies of your vehicle’s needs without breaking the bank. Vehicle service and maintenance can be complicated, and we're here to help answer questions to help extend the life of your investment. We appreciate you! Drive safe!


PL
gravatar
Peter L.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
excellent service
I was informed of everything that needed to be done before work was done.
Manager from Bob & Sons Automotive responded on 05/08/2025 10:41 AM

Thank you Peter + we appreciate you taking the time to share your experience. It's great to hear that you felt informed every step of the way. We're glad to know that our communication made your experience smoother and we're so happy your Corvette is still going strong! Drive safe :)


RS
Rebecca & Kyle S.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
First time customer will be returning and sharing the great customer service received with family and friends
My husband and I were going to a local shop who has closed due to their retirement. We did a quick Google search and Bob and Sons came up as the top result. After reading reviews we had no hesitation to call and schedule an appointment. From the first "hello" on the phone you could tell these folks were professional and compassionate. After explaining my situation they asked what worked best for my schedule and even asked if we needed a loaner vehicle. I have never had an experience so tailored to our needs and our scheduling availability before. Completely blown away with their customer service we booked a date for two days later ( to fit our schedule) Quick and easy drop off and in a matter of minutes our car was in good hands. We received text notification and pictures of the issues and corns with the car. Ian, called and walked us through the found issues with the car and explained everything. The whole process made my husband and I feel very confident we found a wonderful shop that we can trust and depend on for our car needs. If you are looking for friendly customer service, and folks that will explain what the car needs and the car manufacturers recommendations look no further. We got my husband's car back and now it's safe to drive and we couldn't be happier with the experience we had at Bob and Son's. Thank you very much for providing top notch service and quality workmanship.
Manager from Bob & Sons Automotive responded on 05/08/2025 10:39 AM

It was a pleasure to meet you and we're so glad you found us! It's fantastic to hear about your experience with Bob & Sons Automotive. We're delighted that our team made the process so streamlined and transparent for you, complete with texts and pictures. We appreciate you trusting us with your automotive needs, and we’re here for when your vehicle may need a little TLC in the future. Drive safe :)


Verified Customer
Manchester, NH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/01/2025
verified customerVerified Customer
10
Excellent service
They helped me with exactly with what I needed, explained everything in a direct courteous manner.
Manager from Bob & Sons Automotive responded on 05/02/2025 10:47 AM

We appreciate you taking the time to share your experience at Bob & Sons Automotive! It's great to hear that our team hit the mark in addressing your needs and provided explanations that were clear and courteous. It's our goal to keep things straightforward! We hope to gain five-stars at your next visit! Thank you for your business and drive safe :)


Verified Customer
Manchester, NH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/29/2025
verified customerVerified Customer
8
Professional
The communication was extremely helpful. I love that they are very mindful of what you need. And they send you all the things needed to get things done.
Manager from Bob & Sons Automotive responded on 04/29/2025 11:08 AM

We're glad to hear that our communication hit the mark! We strive to keep things as clear as possible, so customers can tackle their automotive needs with confidence. If there’s anything else we can assist you with, we’re always here to help, and hope we can gain five-stars on your next visit! Drive safe!


KR
Karen R.
New Boston, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Great service and love the loaner car!
First time there - thorough, professional service, prompt responsiveness and I think my car drives even better after my visit. Having a loaner car to use is awesome, too!
Manager from Bob & Sons Automotive responded on 04/22/2025 07:33 AM

We appreciate your feedback and are happy to hear that you had such a positive first experience with us.  We're glad the loaner car came in handy as well; we aim to keep you moving while we worked on your vehicle. If there’s anything else we can help with, just let us know! Drive safe!


MD
gravatar
Marilyn D.
Goffstown, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
9
Fast, Friendly, Knowledgeable Service
Fast, quality service. Spotless environment. Friendly. I’ve been coming to Bob and Sons for years, and will continue to do so.
Manager from Bob & Sons Automotive responded on 04/14/2025 08:07 AM

We greatly appreciate your long-standing loyalty to Bob & Sons Automotive. Your support means a lot, and we look forward to continuing to keep your wheels turning smoothly for many more years to come!


DD
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Bob and Sons
I have been going to Bob and Sons for years. They have always done good work and l have not had any problems with their work. I have recommended them to my friend's and colleagues.
Manager from Bob & Sons Automotive responded on 04/14/2025 08:07 AM

It’s wonderful to hear that you’ve had such positive experiences over the years with us. Word of mouth is the best compliment we can receive, and we appreciate you spreading the good news to your friends and colleagues. Here’s to many more miles of smooth driving together!


LM
Lynn M.
Goffstown, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Great service
I’m new in the area and needed a new mechanic. When I saw Bob and Sons I figured it was a family run business. Sure enough, it’s got a long history and now a grandson as owner. Loved the personal care and family vibe. Will be recommending them to all I know! Thank you!!
Manager from Bob & Sons Automotive responded on 03/24/2025 06:55 AM

Welcome to the neighborhood! We're glad to hear you found us, and it's wonderful to know that our family vibe resonated with you. We truly appreciate your recommendation – it's our favorite kind of compliment! Drive safe and we'll see you in the future :)


Verified Customer
Bedford, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Great service as usual
Always happy with everyone at Bob and Sons!
Manager from Bob & Sons Automotive responded on 03/24/2025 06:55 AM

We’re glad to hear that you're consistently happy with our team! Here’s to more happy miles ahead and happy spring!


FM
gravatar
Filipe M.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
10
Vehicle Health Reports and Great Service, Kept me out of the breakdown lane.
I've been bringing my vehicles to Bob & Son's for a couple of years now. I'm always very satisfied with their level of service and their prices are fair. I like that they send you vehicle health reports with images as you can see the issues they're reporting to you. I've purchased a couple of used cars and brought them both to Bob & Son's to check them out and they have preemptively kept me from getting stuck on the side of the road.
Manager from Bob & Sons Automotive responded on 03/05/2025 06:29 AM

It sounds like you’ve found a trusty companion in us at Bob & Sons Automotive! We're so happy to hear that our service has been reliable and that our vehicle health reports are keeping you informed. It’s always our goal to ensure our customers drive away with confidence and peace of mind. We appreciate your loyalty and look forward to helping you maintain your vehicles for many more miles ahead, Filipe!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Thank you!
This was my first time taking a car to a shop, ever, and I’m grateful I came here. No one could get the lug nuts off my car but Bob’s! I know how tedious and frustrating this car has been and we are so grateful for them for sticking with it!!! Very fairly priced as well may I add. Everyone was SO friendly and helpful, I will 100% be coming back for any future things my car may need. Thank you for taking such good care of us!!!
Manager from Bob & Sons Automotive responded on 03/05/2025 06:28 AM

It's fantastic to hear that your first trip to an auto shop was a successful one and we're so glad you chose Bob & Sons Automotive! We're looking forward to seeing you again for all your car needs—hopefully, next time it’ll be a lot less "nutty"! Drive safe!


TC
Tania C.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Excellent service
It's always a great experience no matter how much work I needed to be done.
Manager from Bob & Sons Automotive responded on 02/27/2025 11:43 AM

We're glad to hear that your experiences with us have been consistently positive! Whether it’s a minor tune-up or a major fix, we're ready to tackle whatever comes our way. Your continued trust means a lot to us. Drive safe!


BB
Brett B.
Litchfield, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Friendly & Convenient
I had such a wonderful experience dropping my vehicle off at Bob & Sons for an inspection. Erica set me up for my appointment with ease and provided a loaner car for me while my vehicle was being looked at so I could get on with my day. Ian’s response while he was taking leave for the day shows his dedication. Stacey provided the smile to send me on my way with a safe car. Thanks to the whole team at Bob & Sons!
Manager from Bob & Sons Automotive responded on 02/12/2025 11:24 AM

Thank you so much for taking the time to share your wonderful experience with us at Bob & Sons! We are thrilled to hear that Erica made your appointment setup smooth and convenient, and that the loaner car helped you continue with your day seamlessly. Your kind words about Ian's dedication and Stacy's warm service truly mean a lot to our team.

We strive to provide excellent service and ensure our customers feel valued and supported throughout their visit. Your feedback is incredibly motivating and reassures us that we are on the right track. We look forward to serving you and your vehicle again in the future. Safe travels, and thank you for choosing Bob & Sons!


Verified Customer
Bedford, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Always reliable
I know when I’m at Bob and Sons I’m in good hands!
Manager from Bob & Sons Automotive responded on 02/12/2025 11:22 AM

We're glad to hear that you feel at home with us! Our team strives to make sure every customer leaves feeling cared for and well taken care of! Thank you for taking the time out of your day to share your great experience with others and drive safe!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.