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SureCritic / Hyundai Dealer / Navarre Hyundai
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Navarre Hyundai

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(834 Reviews)
71
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Score Details

5 stars
71%
4 stars
11%
3 stars
6%
2 stars
4%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
24
Total ReScores™
4.4
ReScore™ Average
71
Net Promoter Score ®

Business Details

About

Billy Navarre Hyundai is conveniently located in Lake Charles, LA Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Billy Navarre Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Billy Navarre Hyundai is conveniently located in Lake Charles, LA Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Billy Navarre Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(337) 474-1999
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Central Time (Us & Canada)
1280 E. College Street Lake Charles, LA 70607
Get Directions
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(834 Reviews)
Write a Review
Recent Reviews
TM
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T M.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2024
0
Category: Service
SCAMMERS AND CON ARTISTS!!
I am in tears but I will NOT STOP until justice is served from these scammers! I had an appointment with salesperson Printice Twiggs. I arrived with only one car in mind which I explained to him. Upon arrival I did the test drive and was fairly pleased to move forward. I should have known something was sketchy when he did my credit application on HIS phone! He gathered my social security number and everything. I was completely honest and upfront I just relocated from Texas a week ago and about my financial income. I provided bank statements as well. After doing my credit application he told me I would have to put down $5,000 down on a 2009 SUV! Initially when I spoke to him and I mentioned to him before scheduling the appointment today that I had only $1500 in mind as a deposit. He told me based on the car I wanted they require a minimum of $2,000 down for any car. I agreed to that. He later said I was approved for the 2009 Chevy and also a 2020 Kia Sorrento. I was a bit puzzled due to the Chevy listing price is $11,900 and the Kia listing price is $19,000. I asked him wouldn't my notes be much higher on a newer car? Im not trying to go above my means. He assured me the bank knew of my income and would not approve me for something I could not afford. I was very excited and loved the car. He told the car was mine as long as I can provide a "hard copy" of my proof of income even though I submitted bank statements. My hard copy award letter was at home which he told me during the test drive of the second vehicle to stop by my residence which is my grandmothers home to gather the documents. I did as told thinking I have the car and thats all I needed which is what he said. We arrived back to the dealership mind you I have been there since 11AM it was now going on 3PM which I understand this takes time, but he assured me it would only be a few minutes because I was approved already. He comes back to tell me I'm not approved because the finance manager Ted made a mistake on my numbers and put the same number twice!! That made NO sense when he did the credit application with the help of his twin brother of inputting one source of income that based on that one number I was approved for the two cars. When requested to speak to the finance manager Ted he rudely said yeah, I made the mistake so what? Very rude and had no care! I have it recorded which I told him I would for documentation purposes! I am a single mother of three children who endured manipulation and intimidation at this place! They need to be reported to the BBB and out of business! True Scam artists! The salesperson has been trying to facetime since leaving the facility which is harassment! After saying I would call the police the finance manager quickly ran out of the room! To make matters worse they ran my credit 9 times-all hard inquires!! I just checked once I got home. This is illegal! Furthermore the salesperson Printice sent my daughters SSI letter to his personal cellphone! SO now I fear we are victims of identity theft at this point! He even admitted to while I am approved for the $2,000 down the dealership cant make any money off of it so they make people put double so they can profit off of it! Also he said he could get fired for doing my credit application himself! Hope corporate sees this and the general manager!!
DT
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Dana & Paul T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2023
10
Category: Service
1st time able to make a Deal!
This was the first time at Navarre we were able to make a deal happen. Carl Thompson went above and behind. Also Nat and Dina were amazing and made the process so easy.
KB
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krysta B.
Ragley, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/21/2022
0
Category: Service
DO NOT BUY A VEHICAL FROM, HERE AND DO NOT GET SERIVICES DONE BUY ANY PART OF THIS DEALERSHIP
They are nothing but liars and con artist they will miss lead you and they have horrible customer Service. they will hang up on you and refuses to connect you with mangers. I have NEVER ever had a more awful, horrific, or unprofessional in my LIFE. do not use them.
SW
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Sara W.
Lake Charles, LA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
10/10 experience
Kevin is the absolute best. Went above and beyond for me. I am super thankful.
PATRICK B. from Navarre Hyundai responded on 03/28/2022 12:17 PM

Thank you for the survey!

Patrick Booth
General Manager 

LB
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Loris B.
Westlake, LA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great service
Love my Hyundai Sonata, would recommend highly, great warranty on new purchase
PATRICK B. from Navarre Hyundai responded on 03/07/2022 03:06 PM

Thank you for the survey!

Patrick Booth

Verified Customer
Lake Charles, LA
2009 Hyundai Veracruz
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
Expensive
Cost to much for an oil change
PATRICK B. from Navarre Hyundai responded on 03/07/2022 08:04 AM

We will be reaching out to you.

Patrick Booth
General Manager 

DM
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Dea M.
Lake Charles, LA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Quick lube is a great service and great personnel
PATRICK B. from Navarre Hyundai responded on 02/28/2022 05:54 AM

Thank you for the survey.

Patrick Booth
General Manager

NC
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Nora C.
Sugartown, LA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Needed a mirror installed
Service was exceptional.
We ordered the mirror over the phone, they called us when it was in and they were very efficient.
Professional and pleasant.
PATRICK B. from Navarre Hyundai responded on 02/23/2022 06:52 AM

Thank you!

Patrick Booth
General Manager 

Verified Customer
Sulphur, LA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best service ever
Brought my 2022 Hyundai Tucson in for first oil change and checkup. Outstanding service and personnel. Will definitely bring back next time and for the life of the vehicle.
PATRICK B. from Navarre Hyundai responded on 02/23/2022 01:49 PM

Thank you for the survey!!

Patrick Booth
General Manager 

CH
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Carla H.
Lake Charles, LA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
NA
NA
PATRICK B. from Navarre Hyundai responded on 02/21/2022 07:15 AM

Thank you for the review!

Patrick Booth
General Manager 

TB
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Tyrone B.
Lake Charles, LA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/11/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
None
No comments
PATRICK B. from Navarre Hyundai responded on 02/14/2022 02:47 PM

Thanks for the review.

Patrick

CT
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Carla T.
Sulphur, LA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
excellent service
HAD WARRANTY ENGINE WORK PERFORMED
PATRICK B. from Navarre Hyundai responded on 02/08/2022 01:17 PM

Thanks for the review!

Patrick Booth
General Manager 

Verified Customer
Lake Charles, LA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick and courteous response.
My car was leaking oil. I went back to the oil change department. They checked everything out and gave me the report. All of the parts that they had changed were tight and working well.
I went to the service department. They were very kind and willing to get me some answers. I left my car and was called within a few hours. The repairs were done and I was a very happy customer.
I have been doing business with Navarra and would recommend them very highly.
PATRICK B. from Navarre Hyundai responded on 01/28/2022 12:57 PM

Thank you for your review!

Patrick Booth
General Manager 

Verified Customer
Hayes, LA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Nice people, great work.
Fixed my problem and handled it all professionally and friendly.
PATRICK B. from Navarre Hyundai responded on 12/28/2021 11:23 AM

Thank you for the review 

HP
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Hans P.
Bell City, LA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The service was excellent, as was the staff.
The only problem is the Hyundai policy for the oil change. I didn't have enough miles that Hyundai recommends [7500] for the oil change, but it was over a year form the purchase and I felt that the oil needed to be changed, Now I have to go to 15,000 miles for the next service.
PATRICK B. from Navarre Hyundai responded on 11/26/2021 12:35 PM

Thanks for the survey!

Patrick Booth
General Manager

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