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Billy Craig Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(570 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Established in 1963, Here at Billy Craig Wrecker Service our goal is to provide you with the best towing and automotive repair experience possible. Established in 1963, Here at Billy Craig Wrecker Service our goal is to provide you with the best towing and automotive repair experience possible.

Categories
Auto Repair, Oil Change, Towing Service
Contact
(903) 572-3468

Business Hours

Mon
6:30 AM - 5:30 PM
Tue
6:30 AM - 5:30 PM
Wed
6:30 AM - 5:30 PM
Thu
6:30 AM - 5:30 PM
Fri
6:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
214 West 1st Street Mount Pleasant, TX 75455
Billy Craig Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(570 Reviews)

Verified Customer
Mount Pleasant, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Great service!
They did a great job for a reasonable price. They kept us informed of what was needed and why.
Chet C. from Billy Craig Service Center responded on 02/14/2025 07:27 AM

We appreciate you taking the time to share your experience! It's great to hear that you found our service to be both thorough and reasonably priced. Keeping you informed is just one of the ways we like to ensure you feel confident in the work being done. We aim to be your go-to spot for all your vehicle's needs, minus the mystery!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Always good service and best price
Been going here for over 30 years. Have never let me down
Chet C. from Billy Craig Service Center responded on 02/07/2025 05:58 AM

It's fantastic to hear that you've been relying on us for over 30 years! That's practically a lifetime in car years. We're honored to have earned your trust and we promise to keep the good times rolling. Your loyalty means the world to us, and we're happy to keep your wheels turning smoothly!


JK
Jim K.
Mount Pleasant, TX
Mercedes-Benz C250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Fantastic
Always fast and friendly service.
Reasonable prices. Highly recommended
Chet C. from Billy Craig Service Center responded on 02/05/2025 02:14 PM

We're delighted to hear that you enjoyed our fast and friendly service! It sounds like we might have a knack for speed—maybe we should consider a racing team next. We're also pleased that you found our prices reasonable. Your recommendation means a lot to us, and we look forward to continuing to serve you with a smile.


SW
Sarah W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Car Service
We love Billy Craig’s. They are one of the best service departments in Mt Pleasant. They will always have our business.
Chet C. from Billy Craig Service Center responded on 02/05/2025 09:34 AM

It's fantastic to hear that you’re such a fan of Billy Craig’s! We aim to be a shining star in the Mt Pleasant service galaxy, and it sounds like we’re hitting the mark. Your loyalty means the world to us, and we’re committed to keeping that top-notch service coming your way. Here’s to many more smooth rides ahead!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Excellent work again.
Another correct diagnosis and repaired at a reasonable price.
Chet C. from Billy Craig Service Center responded on 02/05/2025 09:34 AM

We're happy to hear that we hit the mark with both the diagnosis and the repair this time. It seems like our mechanics have a knack for solving the mysteries of the automotive world. Rest assured, we aim to keep our prices reasonable—because who wants to break the bank while fixing their ride? We appreciate your business and look forward to giving your car the care it deserves next time.

Chet C. from Billy Craig Service Center responded on 02/05/2025 09:34 AM

Thank You For The 5 Stars


BC
gravatar
Brandy C.
Pittsburg, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
Awesome Service
The best place to take your car to be looked at and fixed. Can’t beat their customer service and they hold up to their work. We wouldn’t go anywhere else to have are vehicles worked on.
Chet C. from Billy Craig Service Center responded on 02/03/2025 09:33 AM

It's fantastic to hear that you’ve had such a positive experience with us! We aim to be the superhero for your car troubles—cape not included. We're glad that our customer service and commitment to quality work have kept you coming back. Your support means the world to us, and we’ll continue doing our best to keep your vehicles in top shape. Here’s to many more smooth rides ahead!


FR
Fritz R.
Mount Pleasant, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2025
verified customerVerified Customer
10
Honest, Reliable, Best in Mt. Pleasant
We always bring our vehicles to Billy Craig for a honest, trustworthy and reliable repair. Chet is always quick to greet me with a smile and warm conversation. They always communicate with me throughout the repair process to make sure there are no surprises. They always get me taken care quick and right the first time. I highly recommend Billy Craig for any and all auto repair needs. A+++
Chet C. from Billy Craig Service Center responded on 01/28/2025 08:24 AM

It’s fantastic to hear that you consistently have such a positive experience with us! We aim to bring more than just repairs to the table—think of us as your vehicle’s personal cheerleaders. Chet is surely a gem, and we’re glad to know he makes your visits a little brighter. We like to keep the lines of communication open, because surprises should be saved for birthday parties, not auto repairs. Your high recommendation is appreciated and means the world to us!


DP
Dewayne P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
2019 Ram
Billy Craig's takes care of all my family here in Mount Pleasant. Excellent work, fair pricing and super friendly service.
Chet C. from Billy Craig Service Center responded on 01/20/2025 12:06 PM

We appreciate your kind words! It’s great to hear that we’re holding the fort down for you and your family in Mount Pleasant. We aim to provide excellent work and friendly service, all while keeping the prices fair. After all, who says taking care of your car can’t come with a smile? If you ever need anything, just let us know!


RC
Robbie C.
Mount Pleasant, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Oil and filter change
Thank you so much for your speedy service. Thank you also for finding the cracked filter housing. We just couldn’t find where the oil leak was coming from. All in a timely manner. Thanks again.
Chet C. from Billy Craig Service Center responded on 01/16/2025 10:59 AM

It's great to hear that our speedy service hit the mark for you! We're always on the lookout for those sneaky oil leaks and cracked filter housings that can cause a fuss. It sounds like we were able to get to the bottom of it just in time. If you have any more automotive mysteries popping up, you know where to find us. Thanks for choosing us to take care of your vehicle!


CB
Cesar B.
Mount Pleasant, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
Excellent Service
They always get the job done. Great customer service.
Chet C. from Billy Craig Service Center responded on 01/16/2025 05:48 AM

It's great to hear that our team has been able to get the job done to your satisfaction! We pride ourselves on customer service, often like a well-oiled machine—minus the grease stains. We appreciate you taking the time to share your experience and look forward to helping you with your future automotive needs.


MH
Mike H.
Mount Pleasant, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Great Automotive Repair Shop
Professional and easy to talk to about your concerns. Reasonable in pricing and stands behind his work.
Chet C. from Billy Craig Service Center responded on 01/12/2025 09:33 AM

We're glad to hear you found us professional and approachable! It’s great to know that our pricing and commitment to quality hit the mark. Just like a trusty toolbox, we believe every concern deserves the right tool for the job. Your support means a lot to us!


CF
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2024
verified customerVerified Customer
10
Oil change
Excellent customer service, Friendly office staff.
Chet C. from Billy Craig Service Center responded on 12/30/2024 01:43 PM

We appreciate you taking the time to share your experience with us. It’s fantastic to hear that our team made you feel welcome while providing you with excellent service. Our staff works hard to keep the atmosphere friendly and inviting—after all, we believe that even car troubles deserve a warm smile. Looking forward to keeping your vehicle in top shape!


PB
Powell B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
Replaced water pump
Our family has gone to Billy Craig’s for 50 plus years
Chet C. from Billy Craig Service Center responded on 12/28/2024 09:33 AM

It's remarkable to hear that your family has been relying on Billy Craig’s for over 50 years! That's like being part of a top-secret club of loyal customers. We appreciate your continued trust in us through the years, and we’re always here to keep your wheels turning smoothly. Looking forward to the next few decades of service together!


BY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Excellent choice
Best you can find for all your auto needs. They are as concerned with making the customer happy as they are about doing quality work. They insalled a new engine in my wifes car and its like having a new car.
Chet C. from Billy Craig Service Center responded on 12/18/2024 02:24 PM

We appreciate your feedback on our service! It's great to know that we're hitting the mark on both quality work and customer satisfaction. Installing a new engine and making your wife's car feel like brand new? That's like giving it a second chance at life. If only we could do the same for old shoes! We're here for all your auto needs, so feel free to swing by anytime.


BH
Barbara H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
10
Great service
They did an awesome job and I will definitely use them again. Nice to have somewhere to take my car and get good service!
Chet C. from Billy Craig Service Center responded on 12/18/2024 09:33 AM

We appreciate your positive feedback! It’s great to hear that you received awesome service. We aim to be that reliable pit stop where you can park your worries and drive away with confidence. If your car ever needs some TLC again, you know where to find us!

Service Coupons and Posts
Thanks for the awesome review! 🚗💨 When your ride decides to play hard to get, we’re here to bring it back to life! A day for a new starter? Now that's a speedy recovery! ⚙️💪 #BillyCraigService #AutoMagic
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We're blushing! 😄 Thank you for the love! Our team is always revved up to provide amazing service, even if we occasionally need a coffee break! ☕🚗 Come on back anytime! #BillyCraigServiceCenter #WeLoveOurCustomers
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We're revved up for your kind words! 🚗💨 Our team strives for superior service, and we're thrilled to hear we hit the mark! Thanks for the encouragement—let's keep those engines running smoothly together! 🔧✨ #Thankful #BillyCraigServiceCenter
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Thanks for the shout-out! We're thrilled to hear you found our service prompt and courteous—it's our secret ingredient! 🚗✨ Your vehicles are in good hands, and we can’t wait to see you again. #QualityService #BillyCraigServiceCenter
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Thank you for the awesome review! We're glad we could help your radiator get back to its best shape. ?? Quick fixes are our specialty—like a pit stop for your car! See you on the road! ?️ #BillyCraigService #AutoCare
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We're thrilled to hear about your positive experience! ?✨ At Billy Craig Service Center, we believe in keeping your wheels turning without breaking the bank. Thanks for choosing us to fix that pickup! Happy camping! ? #AutoRepair #CustomerSatisfaction
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?? We're thrilled to hear that our team got you back on the road with smoother handling! Nothing like fresh tires to make a ride feel brand new. Thanks for trusting us—keep cruising! ?️? #BillyCraigService #SmoothRides
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Thanks for the love! We're thrilled you think our work is great and the prices are affordable! Just trying to keep your car running without breaking the bank ??. We’re always here for your automotive needs! #BillyCraigServiceCenter #AffordableAutoCare
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We're thrilled to hear you feel like family at Billy Craig Service Center! ?️❤️ Earning your trust and repeat business means the world to us. We're here whenever you need a little TLC for your ride! ?? #FamilyService #TrustedCare
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We love hearing that our friendly service keeps you coming back! ?? Thanks for recommending us—our team works hard to keep those prices competitive and smiles wide. We’ll keep the good vibes rolling! ? #CustomerAppreciation #BillyCraigServiceCenter
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Thanks for the shout-out! ?? We're thrilled to be your go-to team! Chet, Stephanie, and our crew are always ready to jump in and keep you rolling. Your trust means the world to us! ?? #BillyCraigServiceCenter #AutoHeroes
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?? Thank you for your kind words! We're glad we could get you and your new puppy back on the road quickly! ? Next time you're in town, we’ll treat your truck like royalty. Long live smooth rides! ?✨ #BillyCraigService #AutoRepairHeroes
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Thanks for being part of the Billy Craig family! We're thrilled to have you as a loyal customer. Great cars deserve great care—just like our customers! ?️? #CustomerAppreciation #BillyCraigServiceCenter
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?✨ We're thrilled to hear you enjoyed our prompt and friendly service! At Billy Craig Service Center, we believe your satisfaction fuels our passion for auto care. Thanks for the love! Keep those wheels rolling! ? #CustomerAppreciation #AutoCareExperts
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Thank you for the awesome review! We’re thrilled to be your go-to spot for vehicle care. ?️? We promise to keep making it easy—no grease-stained shirts required! ? #BillyCraigServiceCenter #AutoCare
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Thanks for the fantastic review! We're thrilled to hear about your experience with Chet and the team. We’ll always knock out your car troubles (pun intended! ?). We appreciate the love! ?❤️ #BillyCraigService #AutoCareHeroes
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We can't thank you enough for trusting us! ?? At Billy Craig Service Center, standing behind our work is our top priority—like a trusty tow truck in a storm! ?️ Your satisfaction keeps our wheels turning! #CustomerLove #BillyCraigServiceCenter
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We're so glad we could save your ride from the critter capers! ?? Quick troubleshooting and a smooth alignment—sounds like a win-win! Thanks for trusting us with your car! ?✨ #CarCare #BillyCraigServiceCenter
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?? Thanks for the shoutout! We're all about taking the extra mile (pun intended!) to diagnose your truck's troubles. Our team loves a good challenge! ?️‍♂️ See you next time! #BillyCraigService #AutoRepairExperts
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✨ We pride ourselves on tireless speed—because who wants to wait when life waits for no one? ?️ Thank you for recognizing our swift service! We're here to keep you moving! ?? #BillyCraigServiceCenter #FastAndFriendly
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?✨ Quick turnarounds are our specialty! We're thrilled you were back on the road in a jiffy. Thanks for trusting us with your ride! Remember, we're just a pit stop away next time! ? #BillyCraigService #FastAndFriendly
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We love playing detective! ?? So glad we could finally nail down that pesky issue with your bulbs. Say goodbye to the bulb blues! Thanks for trusting us with your ride! ?? #BillyCraigServiceCenter #AutoRepairWizards
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Thanks for the thumbs up! ? We strive to be the pit stop for all your auto needs—no need for a pit crew here! ?? We appreciate the support and look forward to serving you again! #AutoAwesome #BillyCraigServiceCenter
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?? Talk about a speedy rescue! We love getting you back on the road, especially when you’re on a trip. Thank you for your kind words—our team is always ready to help! Safe travels ahead! ? #BillyCraigServiceCenter #AutoRescue
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We're pumped to hear you think our service is awesome! ?? We pride ourselves on being friendly and responsible—no "car-nivorous" behavior here! Thanks for the shoutout! ? #BillyCraigServiceCenter #AutoCarePros
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Thanks for the shoutout! Our techs aim to be more than just fast—they’re on a quest for knowledge too! ?? Curious minds drive better service! Keep your wheels turning with us! #BillyCraigServiceCenter #AutoExperts
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Thanks for the kind words! We're thrilled you appreciate our friendly team and the convenience of appointments. Quality parts and work are what we're all about—no shortcuts here! ?? See you next time! #BillyCraigServiceCenter #QualityMatters
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Thanks for the fantastic review! ? We're thrilled to provide quick and reasonable service that keeps your wheels turning. ?? Come back anytime—your car will always be happy to see us! #BillyCraigServiceCenter #AutoLove
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Thanks for the 5-star review! ? We're all about speed and warranty-covered solutions. Our team is thrilled for your kind words. ? #HappyCustomers #AutoRepair
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Hey there, Maggy! ? Thanks for the 5-star review! We're always here to make car troubles as easy as possible. Your kind words mean a lot! ?️ #CustomerAppreciation #BestAutoRepair
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Hey there, Elaine! ?? We're so glad to hear you've had a great experience with us! Thanks for the shoutout and your continued trust in us! We appreciate your support! #CustomerAppreciation #5StarReview
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We're thrilled to hear about your positive experience at Billy Craig Service Center! ? Our team truly values your glowing review and we're grateful for your support. Thanks for choosing us! #CustomerAppreciation #TopService
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Thanks for the ⭐⭐⭐⭐⭐ review, Keith! We're delighted to be your go-to service center. Your support means the world to us! ??️ #CustomerAppreciation #AutoRepair
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Thanks for making us your go-to service center, Sandy! We're thrilled to hear about your positive experiences and appreciate your long-standing support. ?? #CustomerAppreciation #FiveStarService
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Thanks for the shout-out! We're all about speedy service and getting you back on the road in no time. ?? #BillyCraigServiceCenter #FastAndEfficient
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Thanks for the awesome review, Jim! We're glad to be your go-to place for all things automotive. Looking forward to serving you again soon! ??️ #CustomerAppreciation #5StarService
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Thanks for the 5-star review, Robbie! We're thrilled you enjoyed your oil change experience with us. We're always here to provide top-notch service and money-saving advice. ?? #HappyCustomers #TopLevelService
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Thanks for the 5-star review, Lindsay! We're glad we could get your mom's car back on the road. We'll keep those wheels spinning for you! ?? #HappyCustomers #BillyCraigServiceCenter
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Hey there, Al! Thanks for the awesome shout-out! We're thrilled to hear you had a 5-star experience at Billy Craig Service Center. Your support means the world to us! ??️ #CustomerAppreciation #TopNotchService
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We're thrilled to hear that you had a satisfying experience with us! ⭐️ Thank you for choosing Billy Craig Service Center for your automotive needs. We truly appreciate your support! ? #FiveStarService #HappyCustomers
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Thanks for trusting us with your car and truck services, Louann! We're glad we could get you back on the road sooner than expected. Fair prices and professional service are our specialties! ?? #CustomerAppreciation #ProfessionalService
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Hey there, Brad! Thanks for making our day with your awesome review! We're thrilled to hear that you always have a good experience at Billy Craig Service Center. ? Your support means the world to us! #BestCustomers #BillyCraigServiceCenter
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Thanks for making us your go-to for great and trustworthy service! We appreciate your trust and look forward to seeing you again soon! ?? #CustomerAppreciation #TrustworthyService
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Thanks for the 5-star review, Joy! ? We're delighted to hear that our service was up to speed for you! We appreciate your support and look forward to serving you in the future. #FastService #ReliableRepairs
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Thanks for the 5-star review! We appreciate your kind words. Our expert team is always here to keep your wheels rolling smoothly. ? #CustomerAppreciation #AutoRepair
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Hey there, Patricia! ? We appreciate your kind words and are thrilled to hear about your positive experience with us. Our team aims to keep you in the loop every step of the way! Thanks for choosing us. #CustomerSatisfaction #AutoRepair ?️
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Thanks for the ⭐⭐⭐⭐⭐ review, Robert! ? We're thrilled to have fixed your steering wheel and to be your go-to service center. Our friendly staff can't wait to see you again! #HappyCustomers #BestServiceInTown
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Thanks for the 5-star review, Izak! ? We're glad we could fix that leak for you. Our team is always here to help with a smile! ? #HappyCustomers #AutoRepair
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Thanks for the 5-star love, Louann! ? We're thrilled Chet could get you back on the road with a cool ride and under budget! We appreciate your support. #HappyCustomers #CoolRides
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Thanks for the 5-star review, Roger! We're glad our team provided you with top-notch service and fair pricing. We appreciate your recommendation! ??️ #HappyCustomers #AutoRepair
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? We're so glad we could help you out, Vicky! Thanks for trusting us with your car, and for your kind words. Here's to many more hassle-free drives! ?? #HappyCustomer #AutoRepair
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Hey there! Thanks for the 5-star review! ? We're thrilled to be your go-to for top-notch service and a warm welcome. We'll keep the great work coming! #CustomerSatisfaction #AutoCare
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????? We're thrilled to hear you had a great experience with us! Thank you for your kind words and for choosing Billy Craig Service Center. We appreciate your support! #MountPleasant #FiveStarReview ?⚙️
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? Thank you for the amazing review! We're glad we could get old Huldie back on the road. ?? We pride ourselves on honesty and quality service. ? #BillyCraigService #HonestyIsTheBestPolicy #MountPleasant
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? Thanks for the ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you had an excellent experience with our service! ?? #CustomerAppreciation #ExcellentService #BillyCraigServiceCenter
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⭐️⭐️⭐️⭐️⭐️ Thank you for your kind words! ? We're thrilled to hear that our team provided timely service and courteous customer service. ? Your satisfaction is our top priority! ? #CustomerSatisfaction #ExcellentService #MountPleasant
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Thank you for the kind words! ? We're thrilled to be your go-to garage in Mount Pleasant! ?? Your trust means the world to us. #ThankYou #CustomerAppreciation #MountPleasant
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Thank you for the kind words, Ryan! ? We're so glad you had a great experience with us. #BillyCraigServiceCenter #MountPleasant #FastService #Affordable #Friendly
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Thanks for the kind words, Victoria! ? We're glad Chet was able to get your engine replaced quickly. #BillyCraigServiceCenter #MountPleasant #AutoRepair #CustomerService
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Thanks for the kind words! ? We're glad we could help you out. #BillyCraigServiceCenter #MountPleasant ?
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Thanks for the 5-star review, Fred! ? We're glad we could help keep your old truck running! #MountPleasant #BillyCraigServiceCenter #AutoRepair ?
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Thanks for the kind words, Robbie! We're so glad we could help your granddaughter out. ? #MountPleasant #CustomerService #GoingTheExtraMile ???
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Thanks for the kind words, George! ? We're glad you had a great experience with us. #MountPleasant #OilChange #ServiceCenter ?
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We're so glad you chose us to service your vehicle! ? We strive to provide the best service in #MountPleasant & we're glad we could help. #HappyCustomer ? #BillyCraigServiceCenter
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