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Bill Smith's Auto & Air

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,744 Reviews)
93
Write a Review
Schedule Appointment

Score Details

5 stars
89%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
4.0
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

With over 60 years of service and in its third generation, Specializing in Automotive Air Conditioning and Cooling Systems for decades Bill Smith’s Auto Service is one of the Peninsula’s leading Automotive Repair facilities. With over 60 years of service and in its third generation, Specializing in Automotive Air Conditioning and Cooling Systems for decades Bill Smith’s Auto Service is one of the Peninsula’s leading Automotive Repair facilities.

Categories
Auto Maintenance, Oil Change, Car Maintenance
Contact
(757) 596-1561
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
11122 Jefferson Ave Newport News, VA 23601-2529
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Bill Smith's Auto & Air's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,744 Reviews)
Write a Review
Recent Reviews
LH
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LUCAS H.
Hampton, VA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Convenient and reasonable
By appointment. In time and done correctly
CD
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CHARLES D.
Newport News, VA
Dodge Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
Good Service
They provide Honest great service
BA
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BRIAN A.
Newport News, VA
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Keep going back
Do great work at reasonable price, we recommedn to everyone
DK
David K.
Virginia
Nissan Xterra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
David said they have good service and they give honest responses to their customers. They got him in and out really quickly. They were recommended to him by his father and he will keep recommending them, as well.
Recommended
TB
Tiffany B.
Newport News, VA
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Tiffany said the customer service is good at this business.
Recommended
SS
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SHERRY S.
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
A/C issues with town & country for over 5 years
Bill Smith’s Auto fixed it !!! They have my business for life !
MG
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MARK G.
Newport News, VA
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Excellent service
We had another great service visit at Bill Smiths. This time was for routine maintenance and state inspection of our 11-year old van. They recommended rear brake pad replacement which explained the noise I had been recently hearing while backing up. So happy they looked at the car closely as I will be driving a long distance soon. The van stays in great shape with Bill Smiths watching it. Service costs were estimated and they called to authorize additional work, so no surprises on the bill. Recommend you make an appointment because they are a busy shop.
RM
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RONNIE M.
Hampton, VA
Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
A/C Repair Service
Bill Smith Auto Service repair my vehicle in a timely manner. When I received the bill a spring promotional discount was applied without my knowledge. I really appreciated that. Customer service was excellent!
EW
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ERIK W.
Hampton, VA
Audi Q5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
9
Flexible & Great Speed of Service
I had my vehicle towed to Bill Smith's Auto and Air. They were recommended to me via AAA and were not far from where my vehicle became disabled. And even though I did not have a scheduled appointment they were able to take me in that day and called me before the close of business to tell me the diagnosis. They provided me a quote over the phone and after a few additional clarifying questions, I gave them the green light to move forward with the repairs. They worked on my vehicle all day the next day and I received a call back early on the day after to inform me that my vehicle was ready.

In my opinion the turnaround time is great! Even better then some dealerships in the area. I dropped the vehicle off about 1:00pm on a Tuesday and was back in my vehicle by 10am on Thursday.
ER
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ED R.
Newport News, VA
Chevrolet Avalanche
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Best experience mechanics
Bill Smiths auto shop always provides great customer service and their mechanics are well rounded professionals. I always put my cars in their good hands for any repairs.
JL
John L.
Virginia
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
Category: Service
John said it was his first time, they added fluid and recharged his air conditioner but said it was too cold to check for leaks. He had hoped they could test it but now he had to come back and lived far away, it was an inconvenience. They were nice and he felt he can work more with them. He will check the air conditioner's operation after weather warms up.
Recommended
ER
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ED R.
Newport News, VA
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Best experience mechanics
Bill Smith's auto repair shop crews always provides great customer service.
GH
Geri H.
Virginia
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
Category: Service
Geri said the business got her within 24 hours and knows how to treat people kindly. She said they broke everything down and called her back. She stated the business has established a legacy with the community and is appreciated.
Recommended
MB
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MIKE B.
Newport News, VA
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Professional service
The job performed was excellently done and we are extremely satisfied.
AG
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ANGELA G.
Newport News, VA
Chevrolet Spark
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Great service
Always great service
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