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Bill Dodge Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,254 Reviews)
66
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Score Details

5 stars
81%
4 stars
11%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
38
Total ReScores™
4.9
ReScore™ Average
66
Net Promoter Score ®

Business Details

About

"It's all right here, right now, at Bill Dodge Hyundai!" Come see us today and see what we can do for you! We are located off of Route 1 in Brunswick, ME. "It's all right here, right now, at Bill Dodge Hyundai!" Come see us today and see what we can do for you! We are located off of Route 1 in Brunswick, ME.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(207) 721-8300
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
118 PLEASANT ST Brunswick, ME 04011
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,254 Reviews)
Write a Review
Recent Reviews
AR
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Anita R.
Lisbon, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2023
10
Category: Service
Service
I made an oil change appointment 3 months in advance. Called to verify the time and found I made a date error. They were outstanding and were able to fit my car in. With a smile on their face. The employees were wonderful. Thank You again for great service
SS
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Sandra S.
Freeport, ME
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2023
0
Category: Service
Should Be Illegal
Giving a business a‘good faith’ deposit and months go by and the promised product is still not available to the customer! And when that customer (me) asks for that deposit to be refunded to her credit card- she is treated in a nasty, very unprofessional manner! It should be illegal to keep someone’s money when the deposit was made November 2022 - and the vehicle is STILL INTRANSIT until sometime in March (the last time I checked the Vin#) . This delivery date has been pushed further into 2023 6 times now! And I strongly feel that it will just continue to be DELAYED!! Just how long should a person wait? Keeping a deposit should be IILEGAL! It’s right up there with JUNK FEES. Bill Dodge in Brunswick needs to STOP requiring deposits on vehicle’s if they cannot deliver the vehicle to the customer in a reasonable amount of time PERIOD!
SS
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Sandra S.
Freeport, ME
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2023
0
Category: Service
Over Promise Under Deliver
Took my $500 deposit November 2022 for a Venue Limited that they Did Not have on their lot - but promised to have the one that I wanted in a timely fashion. Sent me a follow up email stating that the vehicle would be available to me mid January 2023. The December 2022 allocation sheet did not show this Venue being delivered to Bill Dodge in Brunswick. In January I had a meeting with my salesperson who explained that they had ‘found’ a Venue that was In Transit to Somersworth Hyundai In N.H. They were trying to ‘work out a swap’ in regards to the Venue that I wanted with another vehicle at Bill Dodge in Brunswick, Maine. I was given the Venue Vin# making it easy for me to track the progress of the In Transit ETA. First the date was February 7, 2023. Then it got pushed back to February 17. Next it was the 24th. And the last time I checked it was the 25th! Delay Delay Delay!!!
I have tried to get my deposit back TWICE as I have lost time and patience in the entire debacle of them making promises and not delivering! Now they have become Nasty and Unprofessional and are refusing to credit my $500 back to my credit card. Beware of their Deposit scheme!
SS
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Sandra S.
Freeport, ME
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2023
0
Category: Service
Over Promise Under Deliver
Took my $500 deposit November 2022 for a Venue Limited that they Did Not have on their lot - but promised to have the one that I wanted in a timely fashion. Sent me a follow up email stating that the vehicle would be available to me mid January 2023. The December 2022 allocation sheet did not show this Venue being delivered to Bill Dodge in Brunswick. In January I had a meeting with my salesperson who explained that they had ‘found’ a Venue that was In Transit to Somersworth Hyundai In N.H. They were trying to ‘work out a swap’ in regards to the Venue that I wanted with another vehicle at Bill Dodge in Brunswick, Maine. I was given the Venue Vin# making it easy for me to track the progress of the In Transit ETA. First the date was February 7, 2023. Then it got pushed back to February 17. Next it was the 24th. And the last time I checked it was the 25th! Delay Delay Delay!!!
I have tried to get my deposit back TWICE as I have lost time and patience in the entire debacle of them making promises and not delivering! Now they have become Nasty and Unprofessional and are refusing to credit my $500 back to my credit card. Beware of their Deposit scheme!
SS
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Sandra S.
Freeport, ME
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/29/2023
0
Category: Service
Delays Delays Delays
Went to Bill Dodge in Brunswick looking for a Venue Limited in color denim. They did not have one on their lot at the time. But, said that they get Allocation sheets periodically- and that they would more than likely have that vehicle in a timely manner. This was November 2022. They also ‘required’ that I give them a deposit. $500 is the minimum. Weeks went by and no Venue. Then I received an email from the salesperson telling me that it would be mine in mid January! That did not happen. So in my frustration, I checked with another dealership- and they had the Venue coming in For Sure January 25th. In the meantime, Bill Dodge contacted me to say that this vehicle was In Transit and due to arrive at a dealership in New Hampshire on February 9th - and that they could have it sent to Maine after being processed in N.H. They gave me the Vin# of the vehicle. Well needless to say the delivery date (ETA) has been delayed. February 9 to the 17th - and the latest ETA is February 25th! I assume that the delivery date will continue to get pushed back later- delayed even more. DEPOSIT cashed by Bill Dodge November 2022. I have asked for my deposit to be credited back onto my CC twice- as I am purchasing the Venue that is available to me NOW. They refuse to issue a refund and have been extremely nasty on the phone- very unprofessional. They could not deliver the vehicle to me in a timely manner. And they have lost NOTHING by my not purchasing their vehicle . They promised me a vehicle by mid January and did not come through!! DO NOT put a deposit on a vehicle on a vehicle at Bill Dodge UNLESS it’s currently on their lot! $500 is lost to me and they evidently do not care about integrity or their business reputation…
JJ
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John J.
Brunswick, ME
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/06/2023
0
Category: Service
Forget about you
Once you purchase a car they don't care about you. There's no vehicle to bring you back home or to pick you up. If they do offer to pick up up they forget! Also, they charged me $18.50 for inspection when it was supposed to be free! My car is only two years old. I will go elsewhere for now on.
LS
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Logan S.
Lisbon, ME
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great experience
Very quick and friendly service wouldn't go any where else
Jennifer B., Customer Service Specialist from Bill Dodge Hyundai responded on 03/23/2022 04:10 AM

Thank you for the high rating, Logan! We truly appreciate your business and hope you have a great day! 

Verified Customer
Brunswick, ME
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service as expected
Great Job!
Jennifer B., Customer Service Specialist from Bill Dodge Hyundai responded on 03/07/2022 11:05 AM

Thank you for sharing your wonderful experience! We greatly appreciate it and look forward to seeing you next time! 

DL
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Danny L.
Brunswick, ME
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Very courteous
Jennifer B., Customer Service Specialist from Bill Dodge Hyundai responded on 03/07/2022 05:11 AM

Thank you for the high rating, Danny! We truly appreciate it and look forward to seeing you next time! 

Verified Customer
Bath, ME
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Always receive courteous and excellent service.
Jennifer B., Customer Service Specialist from Bill Dodge Hyundai responded on 03/03/2022 10:50 AM

Thank you so much for all the stars! We greatly appreciate it and hope to see you next time! 

MF
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Matthew F.
Damariscotta, ME
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Have been dealing with Bill Dodge for the last 4 years and always receive great service, whether I am purchasing a new vehicle or bringing in vehicle for serve.
Jennifer B., Customer Service Specialist from Bill Dodge Hyundai responded on 03/02/2022 12:39 PM

Thank you for the high rating and wonderful feedback, Matthew! We look forward to assisting you in the future! Have a great day! 

DR
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Dennis R.
Lewiston, ME
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Very satisfied with Sales and Service personnel
I was very pleased with the courtesy, respect and friendliness that I received at Bill Dodge. I have absolutely nothing but good things to say about the sales, service and personnel that this dealership offers and would recommend them to anyone looking for a car or service!
Jennifer B., Customer Service Specialist from Bill Dodge Hyundai responded on 02/28/2022 04:35 AM

Thank you for the five-star rating and positive comments, Dennis! We greatly appreciate it and hope you have a fantastic day! 

GG
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Guy G.
Biddeford, ME
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great staff and service
My first Hyundai vehicle and I am not disappointed with the vehicle. The staff at Bill Dodge have been helpful starting when we first were considering the Hyundai. My experience in purchasing a vehicle from Bill Dodge has been the most pleasant interaction with an auto dealer that I have had.
Jennifer B., Customer Service Specialist from Bill Dodge Hyundai responded on 02/25/2022 11:09 AM

We appreciate the five-star rating and positive feedback, Guy! Thanks again! 

KY
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Kerri Y.
Yarmouth, ME
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome service!
We have had an awesome experience with Bill Dodge ever since purchasing our brand new Palisade! Everyone has always been very friendly and accommodating!
Jennifer B., Customer Service Specialist from Bill Dodge Hyundai responded on 02/02/2022 04:10 AM

We are thrilled to hear that you have had a great experience with our team, Kerri! Thanks for the positive review and we hope to see you next time! 

KC
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Kathryn C.
Georgetown, ME
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Professional and Trustworthy
Professional
Jennifer B., Customer Service Specialist from Bill Dodge Hyundai responded on 01/31/2022 04:29 AM

Thank you for sharing your positive experience, Kathryn! We truly appreciate it! 

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