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Bayberry Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(806 Reviews)
98
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
2
Total ReScores
5.0
ReScore Average
98
Net Promoter Score ®

Business Details

Categories
Contact
(315) 652-4707

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7613 Oswego Rd Rt 57 Liverpool, NY 13090-2929
Bayberry Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(806 Reviews)

JM
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Jeffrey M.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2025
verified customerVerified Customer
10
My work was done in a timely manner and was very affordable.
The staff is very friendly and the work they do great work at affordable pricing. I tried to get all of my repairs done at Bayberry.

DH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2025
verified customerVerified Customer
10
Efficient and Professional
I went because a competitor auto shop said I needed new tires and I wasn’t sure. John gave me an honest evaluation and solution/suggestion for a leased vehicle. He is extremely professional, kind, honest and polite. The tires were ordered and then scheduled to be installed. The work was done in less than 30 minutes! Outstanding
service shop.

EN
Eloise N.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2025
verified customerVerified Customer
Category: Service
Eloise said they're honest and very nice. John is wonderful and caring, and she's taking all of her business to him.
Recommended

KT
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KellyAnn T.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2025
verified customerVerified Customer
10
Honest and Fair
I've been bringing my vehicles to Bayberry Auto for 2 years and they have always been very honest, fair priced AND back up their work. The entire staff is friendly and helpful. They definitely make car ownership less stressful.

JP
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JOHN P.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2025
verified customerVerified Customer
10
Nissan Altima
Excellent, professional, very quick service, honest and reliable. Best auto service ever.

DR
Dave R.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2025
verified customerVerified Customer
Category: Service
Spoke with Catelaina. She said she has been taken care of with stellar service, great customer service, good feedback, and it was an excellent experience.
Recommended

TS
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TINA / FRED S.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2025
verified customerVerified Customer
10
Recent Car Service
As always reliable, cost effective work from people who care about doing work right the first time.

They are courteous and professional.
John W. from Bayberry Automotive responded on 08/12/2025 07:59 AM

We appreciate your positive feedback regarding your experience with us. It's rewarding to hear that you find our work reliable and cost-effective. Ensuring that we perform our tasks with care and professionalism is a priority for our team, and your acknowledgment of this means a lot. Your support reinforces our commitment to delivering quality service each time.


BL
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BRIDGET L.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2025
verified customerVerified Customer
10
Great service
Bayberry Automotive always goes the extra mile in providing great service! I will always recommend them to anyone needing help! Thank you ☺️
John W. from Bayberry Automotive responded on 08/12/2025 07:29 AM

We appreciate your positive feedback regarding your experience with Bayberry Automotive. Your willingness to recommend us to others is invaluable to our team, and we look forward to continuing to meet your automotive needs with the same dedication.


GM
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GREGORY M.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
10
Fast efficient and reliable
Possibly the best car repair service I have ever had. Set up an appointment they diagnosed and repaired the problem within the day. Most repair shops take a long time to repair and sometimes don’t have the parts. Customer service is over the top - polite, honest, and upfront. Bayberry cares about their customers and are very thorough walking you through what needs to be done.
John W. from Bayberry Automotive responded on 08/12/2025 07:27 AM

We appreciate you taking the time to share your experience with us! It’s fantastic to know we could diagnose and repair your vehicle in record time. Our team takes great pride in providing honest and transparent service, so it’s great to hear you felt well-informed throughout the process. Thank you for choosing Bayberry Automotive; your feedback motivates us to continue providing quality service.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
Fixed my leaky fuel lines!!
Everyone at Bayberry is great!
John genuinely cares about you and your vehicle … which is rare.
Nice folks, good prices, highly recommend.
John W. from Bayberry Automotive responded on 08/12/2025 07:50 AM

We appreciate your positive feedback and are glad to hear that you had a great experience with our team. It's important to us that our customers feel valued and understood, especially when it comes to their vehicles. Your recommendation means a lot to us, and we look forward to continuing to meet your automotive needs.


JR
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JIM R.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
10
Trust and Integrity. Excellent skills.
Same super high quality mechanic I trust and recommend to everyone else
John W. from Bayberry Automotive responded on 08/12/2025 08:14 AM

We appreciate your feedback and are pleased to hear that you have placed your trust in our services. It's rewarding to know that you feel confident in recommending us to others. Maintaining high-quality service is our priority, and we look forward to continuing to meet your expectations.


PL
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PATRICIA L.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2025
verified customerVerified Customer
10
Front brakes replaced
I have been with bayberry auto for service and maintenance for more than 5 years and have always received excellent service and John the front desk is always kind and respectful and ready to answer any questions thoughtfully
I recommend bayberry auto!
John W. from Bayberry Automotive responded on 08/12/2025 07:54 AM

We appreciate your loyalty over the past five years and are pleased to hear that you consistently receive excellent service. Your recommendation means a lot to us, and we will continue to strive for the highest standards in service and customer care. Thank you for choosing Bayberry Automotive.


JR
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Jeff R.
Liverpool, NY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2025
10
Excellent work done on AC unit
I am updating my experience with bayberry automotive.Moving forward I will definitely think about everything that goes into the time(labor,parts and work)spent on my vehicle as well as the quality,care and skill that John and his mechanics have always put into the work performed on either of my vehicles.Thank you join for taking the time to reach out and explain things as well as you did.I would definitely recommend bayberry automotive to anyone for their automotive repair needs..5 stars all the way🌟🌟🌟🌟🌟

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2025
1
Price of repair
Brought my car here for AC repair.
Ended up costing me over $900
For an AC line, AC diagnostic check, coolant refill. Other mechanics I have called said the repair seems too overpriced. Even going over my bill it still doesn't make sense as to why I was charged so much. If somebody could reach out to me from the office I would like to speak with someone to help me better understand this enormous amount. I even checked out the coolant line on Amazon and it only came out to be $50. Does a coolant test and coolant refill really run up the bill? It seemed to have taken a total of almost 4 hours to work on this car? 🤔. seems hard to believe when you have everything right at your disposal and an ASE certified technician to do it. They have done excellent work for me in the past but it's this last repair that has me wondering what happened.
John W. from Bayberry Automotive responded on 08/04/2025 09:30 AM

We appreciate you taking the time to share your concerns regarding your recent experience with our service. It is important for us to ensure that our pricing is transparent and reflects the quality of service we aim to provide. We understand your surprise regarding the costs associated with the AC repair. Please know that each service we perform involves a variety of factors, including the complexity of the diagnostic checks, parts necessary for the repair, and the expertise required to ensure everything operates efficiently. We are always transparent up front estimates before repair. We spoke prior to repair and you were given up front costs. I called 5 automotive repair shops with in 10 miles and got estimates on repairs made and we were cheaper than all. That said, we take your feedback seriously and aim to clarify the charges incurred. We encourage you to reach out to our office directly so we can provide the detailed breakdown of your bill that you are seeking. Your satisfaction is important to us, and we would like the opportunity to address your questions more thoroughly. Thank you for your previous business and for expressing your concerns, as it helps us improve.


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
verified customerVerified Customer
10
Great service
A shop that can be trusted!
John W. from Bayberry Automotive responded on 08/12/2025 07:55 AM

We appreciate you taking the time to share your positive experience. Building trust with our customers is a top priority for us, and it is encouraging to know that you feel confident in our services. Your support means a lot to us, and we look forward to maintaining that trust in the future.


JK
JOHN K.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Always friendly
John and crew are always friendly and helpful and do great work!!!
Service Coupons and Posts
Thank you for your kind words! At Bayberry Automotive, we believe in keeping you in the loop like a well-tuned engine. 🚗🔧 Honesty and care are our fuel! We’re thrilled you felt that! 😊 #CustomerCare #BayberryAutomotive
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We're blushing! 😊 Thank you for the kind words about our team! We strive to be the best in honesty, fairness, and professionalism. If your car had a voice, it would definitely recommend us too! 🚗💨 #BayberryAutomotive #TeamAwesome
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We’re revved up to hear you think we’re the best! 🚗💨 Kindness and honesty are our fuel! Thanks for trusting us with your ride. We promise to keep the good times rolling! 🙌 #BayberryAutomotive #CustomerLove
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We're thrilled you appreciate our upfront approach! We believe clarity is key—just like a well-aligned front end! 🚗💡 Thanks for trusting us with your automotive care. Let’s keep those wheels turning smoothly! #BayberryAutomotive #CustomerCare
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We're blushing! 😊 Thank you for recommending Bayberry Automotive to everyone! We promise to keep revving up the service and keeping your rides smooth. 🚗💨 #BayberryAutomotive #CustomerLove
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Thanks for the awesome review! ?? We're thrilled you zoomed in for a quick oil change and zoomed out even faster! Our team is here to keep you rolling smoothly. Until next time, safe travels! ?️ #BayberryAutomotive #FastService
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Thanks for the fantastic review! ?✨ We’re thrilled to hear we were quicker than the dealership and that our team nailed the diagnosis! It's all about getting you back on the road faster. Here’s to speedy repairs! ?️ #BayberryAutomotive #CustomerFirst
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Thanks for the awesome review! We're thrilled our service hit the mark again. ?? We're here to keep your ride smooth and your smile wide! Keep those wheels turning! #BayberryAutomotive #CustomerAppreciation
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We're thrilled to hear about your smooth oil change experience! ?? Our team loves keeping your engine running like a dream. Thank you for the glowing recommendation! We’ll keep the coffee hot for your next visit! ☕✨ #BayberryAutomotive #HappyCustomers
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We're thrilled to hear you feel right at home with us! ? Your comfort is our top priority—after all, we want you to enjoy the ride! ?? Thanks for the fantastic review! #BayberryAutomotive #ComfortOnTheRoad
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Thanks for the stellar review, John! ? Keeping your ride in top shape is our jam, so we’re thrilled to hear about your quick and efficient oil change experience! ?? #CustomerAppreciation #BayberryRides
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Thanks for trusting us with your car, Lynda! We're glad to be your go-to for quality service and timely repairs. ? Your support means the world to us! #CustomerAppreciation #BayberryAuto
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Darrin! We're so glad we could get you back on the road quickly. Looking forward to serving you again! #CustomerAppreciation #BayberryAutomotive ?
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? We're revved up about your 5-star review, Joe! Thanks for being a part of the Bayberry Automotive family! ?? #CustomerAppreciation #BayberryAuto
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Hey there, Debra! ? We're thrilled to be your go-to for all things automotive! Thanks for the love, and we're here for you whenever you need us! #CustomerAppreciation #BayberryAutomotive
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