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Baldwin's German Autowerks

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(277 Reviews)
95
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Score Details

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Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
95
Net Promoter Score ®

Business Details

About

Specializing in German cars—Volkswagen, Audi, Porsche, Mercedes, BMW and Mini—Baldwin's German Autowerks has offered the highest quality auto repair, maintenance, and service to Novato, CA and surrounding Marin county since 1989. Operated by the German Autowerks team, we are able to interact with our customers in a more personal and Specializing in German cars—Volkswagen, Audi, Porsche, Mercedes, BMW and Mini—Baldwin's German Autowerks has offered the highest quality auto repair, maintenance, and service to Novato, CA and surrounding Marin county since 1989. Operated by the German Autowerks team, we are able to interact with our customers in a more personal and friendly manor. German Autowerks can match any auto repair or service with the same knowledge, top-of-the-line tools, and technology as the dealerships to make your service needs easy. We truly are the dealership alternative for all auto repair and maintenance services! From a simple oil change to an engine repair or anything else, our factory level trained technicians are confident in taking on any service or auto repair your vehicle needs! We are here to assist all German car owners. There's no auto job too big or too small for the German Autowerks Team! ...more

Categories
Car Maintenance, Auto Repair, Auto Maintenance
Contact
(415) 883-1684

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
400 Enfrente Road Novato, CA 94949-6138
Baldwin's German Autowerks' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(277 Reviews)

JS
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JOHN S.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Always awesome!
Excellent work as always!!

CM
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CRAIG M.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Excellent Experience
I was referred by another repair facility to diagnose a chronic unresolved problem with remote lock access on an older BMW. Petra was exceptional and so very nice. She made the entire experience so easy and the technician pinpointed the issue immediately. Petra went the extra mile and researched that the key was still under warranty for defective replacement with the dealer. The charge was reasonable and the car was returned the next day. Overall, I was very impressed and highly recommend Baldwin's. Thank You Petra and Team !! I really appreciate it.

Verified Customer
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Great service!
Very courtesy and responsive. A thorough inspection and oil change. Made recommendations and explained everything without being pushy.

SS
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SCOTT S.
San Rafael, CA
BMW 128i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Honest, knowledgeable and stands by their work
I have been coming to Baldwin‘s for a little over two years now. I have three BMWs. And I’ve had many more before these three. I’ve taken my cars to the dealer and I’ve taken them to independent shops. Based on my experience so far, this is one of the better independent shops in Marin County. Petra, who answers the phone and makes the appointments among other things, is very knowledgeable about BMW’s. As an example of how they stand behind their work, I recently had the rear brakes serviced on one of our cars, and we noticed a lot of brake dust. An abnormal amount of brake dust. I mentioned it to Petra and the next time that car was in they replaced the brake pads. No charge.

RP
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RICHARD P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
9
Exceptional service
Driver’s door handle mechanism broke, they gave an estimate and time frame and met both, very professional and friendly staff.

TD
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TERESA D.
Novato, CA
Mercedes-Benz C250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Excellent service!
My first time to bring my car to Baldwin’s, and I like their standard of service - which is excellent.

I think I’ll go to them from now on.

Verified Customer
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Audi appreciation
Thank you awesome team at Baldwin’s German Autowerks. Incredible service & care for Audi. Fantastic work always!

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
This Place iI the Bomb!!!
Petra, the office manager, is amazing. She is super-kind, knowledgeable, efficient, thoughtful, flexible, and friendly. Everyone else at Baldwin's is great too. They perform the services well and on time at really reasonable prices. If you have a German vehicle, definitely bring it here!!!

KG
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KEVIN G.
Novato, CA
BMW Alpina
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Wouldn’t trust just anyone with my Baby
I wouldn’t trust anyone with my special weekend car a very rare BMW. Baldwins Autowerks has always treated me fairly and has taken very good care of my car for the last 10 years.

JA
JAMIE A.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Suspension repair and coolant leak repair
Excellent customer service and detailed explanation of all work performed on my vehicle

Verified Customer
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2025
verified customerVerified Customer
10
Excellent communication & service.
Excellent communication & service. Greatly satisfaction with each interaction.

JM
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JAMES M.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2025
verified customerVerified Customer
10
Outstanding Service
Add my older MB serviced and repaired by Baldwin’s. They did a great job, and customer service was outstanding.

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Best in Marin
I have had Mercedes for decades living in Marin. I’ve been to many different mechanics over the years and these guys hands down are the Absolute BEST! They are meticulous trustworthy, and friendly.

BK
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BOB K.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Very professional in every respect.
The shop is professional in every detail. The front desk is efficient, the work is done correctly and on time, the shop is clean and they even clean and wash your car. Now that's service.

RD
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RONALD D.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
Excellent and fast service.
Oil and break service. Quick and efficient. Thank you!

Displaying Review 1 - 15 of 277 in total
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