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The classes are in the dead middle of the work day so you have to balance out the loss of days of production from any employee that participates in a class. It probably evens out sometimes based on the value, which some classes do have a good amount of. The marketing and advertising is stone age and outdated, and again went our way and against their way that was taking up a lot of time, and getting very little return. Basically, because we went against their advice, which is extremely outdated, and lacks critical thinking and basic understanding of business and strategic principles, we are having record months and record efficiency.
I would bet that this company regresses over the next decade. Some shops will continue to thrive but most will also slowly regress with them and they'll slowly die as a business over time unless they adapt.