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Automotive Experts of Maple Valley

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(233 Reviews)
100
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Score Details

5 stars
84%
4 stars
12%
3 stars
<1%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Your home for complete car and truck repairs. Your home for complete car and truck repairs.

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(425) 432-7767
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
23312 Maple Valley Hwy Se Maple Valley, WA 98038
Get Directions
Automotive Experts of Maple Valley's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(233 Reviews)
Write a Review
Recent Reviews
DC
gravatar
Dale C.
Maple Valley, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2024
9
Good work done
I have had good repair and service work done by Automotive Experts of Maple Valley. I get my oil changes there as well as most of my repairs and am satisfied with their work.
DH
gravatar
don h.
Maple Valley, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2020
"feel free not to come back"
Bought my 2006 suburban in for front end work. Fair price estimate, good reviews on this shop. Drop keys off Monday night for Tuesday service as the shop scheduled. I agreed they could have the truck all day. They called at 2 pm saying the mechanic had broken a part removing it that was not worn out. Said they would replace it at no cost to me but the new part not coming until 4 PM and if they could keep the truck it would be repaired the next morning. Said ok and canceled a fishing outing scheduled for the next day. Next morning see the truck outside the shop at 10 am. Think it is fixed, told no they are just about to bring it in and it should not be to long. 1:10 pm spouse drops me off at the shop as she needs her car for a Dr. appointment, told it would be another 20-25 minutes. 45 minutes later told it would be another 15 minutes. Tell shop manager I am not happy as he promised me truck would be done "in th morning". It is now 2:15 pm. He said and I quote "if you don't like it feel free not to come back". NEVER HAVE I BEEN TOLD BY ANY MECHANIC OR AUTO SHOP MY BUSINESS WAS NOT WANTED!!!! 2:25 pm truck is done. $733 bill, not a small job but a fair price. Bill shows 3 hours of labor, the truck has been there a total of 15+ hours the shop was opened including the hour plus I sat and waited for it.

I understand things break. I understand things come up. But to fail to meet a deadline the shop set, not call me and then tell me when I show up and complain about it 'feel free not to come back' is way out of line. Shops are fat right now. Customer service is scarce. This shop owner showed his true colors towards new customers. I don't need you, and if you want decent communications and customer service go elsewhere. I have. YOU SHOULD GO ELSEWHERE AS WELL
Not Recommended
JB
Joel B.
Maple Valley, WA
Ford Thunderbird
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2017
verified customerVerified Customer
Category: Service
Joel said he would recommend the business for service.
Recommended
PL
Pepe L.
Kent, WA
Mazda Protege
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2017
verified customerVerified Customer
Category: Service
Pepe said the business does a good job.
Recommended
KM
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Ken M.
Maple Valley, WA
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2017
verified customerVerified Customer
Easy to understand and Fair price
Fair
Recommended
RS
Richard S.
Maple Valley, WA
Chevrolet Tahoe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2017
verified customerVerified Customer
Category: Service
Spoke with Cindy. She said the employees were very professional and kept her informed about everything that was going on.
Recommended
MS
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Mary S.
Maple Valley, WA
Subaru Outback
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/20/2017
verified customerVerified Customer
Insurance related repair
I took my car over after discussing with the shop that this was an insurance job. After telling me that the part would arrive on the 14th they then said that it arrived "damaged". It was a wire. I called several times to check on the status. On the 17th they finally said my car was done. The insurance company had issued payment less my deductible directly to the shop. I explained that I would pay my deductible and also write a check for the balance that they could hold pending delivery of the insurance payment. I was told that they had to call the boss. I never received a call back. I called again at 5:28pm on the 17th. There was no answer although they are open until 5:30pm. I am a repeat customer. I have now contacted the insurance company to stop pay their check and to pay me directly. I will go to the shop today and pay this in full in order to get my car back. It was bittersweet to drive by it several times this weekend and see it parked outside the shop.
Not Recommended
JT
Jennifer T.
Bellevue, WA
Chevrolet Chevy Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2017
verified customerVerified Customer
Category: Service
Jennifer said the business did a really good job of looking over her vehicle. She really appreciated the time they took to look over her vehicle.
Recommended
TF
Thomas F.
Maple Valley, WA
Chevrolet Avalanche
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2017
verified customerVerified Customer
Category: Service
Spoke with Thomas' wife. She said this business has always been prompt, helpful and efficient.
Recommended
ME
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Melissa E.
Maple Valley, WA
Chevrolet Silverado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2017
verified customerVerified Customer
Good communication
My truck was fixed and they even strapped my gate closed ! Truck is running good..,, so far!
Recommended
RA
Ryan A.
Maple Valley, WA
Lincoln Navigator L
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2017
verified customerVerified Customer
Category: Service
Ryan said he was happy that the employees at the business fixed his vehicle and it did not cost very much.
Recommended
SS
Shawn S.
Maple Valley, WA
GMC Yukon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2017
verified customerVerified Customer
Category: Service
Shawn said this business explained everything really well and they charged him a fair price for what they did.
Recommended
CW
Conner W.
Maple Valley, WA
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2017
verified customerVerified Customer
Category: Service
Conner said this business quickly finished the oil change and everything went well during his first visit with them.
Recommended
JC
Jim C.
Issaquah, WA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2017
verified customerVerified Customer
Category: Service
Jim said this business did a great job. They go above and beyond. He is totally satisfied. They are reliable and easy to deal with. They were very fair.
Recommended
VL
Verna L.
Maple Valley, WA
Mazda Protege
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2017
verified customerVerified Customer
Category: Service
Verna said this business had prompt service and every employee had a smile.
Recommended
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