business image

Automotive Experts

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(69 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

Contact
(253) 638-2886

Business Hours

Mon
10:00 AM - 5:00 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
15323 SE 272nd St #104 Kent, WA 98042
Automotive Experts 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(69 Reviews)

NB
Nahom B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Excellent
Very nice

JW
gravatar
Jeff W.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Simply the best, great service and team.
Great job and truly a pleasure to work with this great team.
Manager from Automotive Experts responded on 04/17/2025 09:40 AM

We're glad you had such a positive experience with our team! It’s always refreshing to hear that our efforts are appreciated. We aim to make every aspect of the job enjoyable—like a well-oiled engine running smoothly. Your support fuels our drive to keep delivering the best. Cheers to many more successful projects together!


KL
gravatar
Keith L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Great service and honest
These guys always do a great job and look for ways to save me money.
Manager from Automotive Experts responded on 04/16/2025 09:38 AM

We really appreciate you taking the time to share your experience! It's great to hear that our team's efforts to keep your wallet happy are hitting the mark. We aim to be your go-to pit stop for all your automotive needs, with a little extra cash left for those weekends. We'll keep up the good work, so your car stays happy and your budget, even happier!


LH
gravatar
Larry H.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2025
verified customerVerified Customer
10
Parts replacement
You can call or stop in any time and get excellent customer service!…either on the spot or set up an appointment. Courteous and friendly, answering all your questions.
Manager from Automotive Experts responded on 04/15/2025 09:37 AM

We appreciate your feedback and are glad to hear that our customer service is hitting the mark. It’s great to know that our team is always ready to assist, whether it’s a quick chat or a more detailed appointment. We aim to make sure all your questions are answered – consider us your automotive answer fairies! If there’s anything else we can help with, just give us a shout.


SS
gravatar
Suichang S.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Excellent
Good service.
Manager from Automotive Experts responded on 04/11/2025 09:40 AM

We appreciate you taking the time to share your thoughts on our service. It’s great to know we hit the mark! If there’s anything specific you loved, feel free to share—everyone enjoys a good compliment.


Verified Customer
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
They made this experience as painless as possible.
Had an issue with my car recently and these guys are fantastic. I have used Automotive Experts in the past and can't recommend them highly enough. Had it back up and running when they said they would and you can't beat the price.
Manager from Automotive Experts responded on 04/11/2025 09:40 AM

We appreciate you taking the time to share your experience! It’s great to know that our team was able to get your car back in top shape without breaking the bank. Plus, timely service is what we aim for—no one likes waiting around like they’re in a drive-thru line. Your recommendation means a lot to us, and we’re glad to have earned your trust again.


BW
gravatar
Bradly W.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Oil changes here.are the best
The price is great and if I forget to come in they'll send me a reminder so top notch my truck has many miles on it so if you take care of your rig it will take care of you and there pretty good price I have no complaints

KS
gravatar
Keith S.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
10
Excellent Service
Quick and easy. Expect diagnosis accurate repair at a fair price. Direct and courteous communication. WELL DONE!!!
Manager from Automotive Experts responded on 03/23/2025 09:41 AM

We're glad to hear you found the experience quick and easy! It's always our goal to provide accurate diagnoses and repairs without breaking the bank. Plus, we believe that communication should be as straightforward as a straight road. Here's to more well-done projects down the line! Safe travels ahead!


CR
gravatar
Carmen R.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
10
My "Go To" Automobile Repair Company
After the first visit here, I knew I'd found a friendly, capable and honest shop. Second visit didn't disappoint. They know their stuff for our Dodge Journey, diagnosed and repaired in 1 day, AAA Discount, etc. They keep you informed too.
Manager from Automotive Experts responded on 03/16/2025 09:39 AM

It's fantastic to hear that you found our shop to be friendly and knowledgeable right from the start! We aim to make every visit as smooth as a freshly paved road, and it’s great that we hit the mark on your second trip as well. Diagnosing and repairing a car in just one day is our little way of keeping your wheels turning. Plus, who doesn’t love a good AAA discount? We appreciate you taking the time to share your experience and look forward to keeping your Dodge Journey in tip-top shape!


CR
gravatar
Carmen R.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
10
My "Go To" Automobile Repair Company
After the first visit here, I knew I'd found a friendly, capable and honest shop. Second visit didn't disappoint. They know their stuff for our Dodge Journey, diagnosed and repaired in 1 day, AAA Discount, etc. They keep you informed too.
Manager from Automotive Experts responded on 03/16/2025 09:39 AM

We appreciate you taking the time to share your experience. It sounds like your Dodge Journey is in good hands with us – we do like to think of ourselves as automotive wizards! It's great to hear that our team not only met your expectations but perhaps even did a little magic in diagnosing and repairing your vehicle so quickly. Keeping you informed is all part of our master plan to ensure you feel like an automotive expert yourself. We're glad you found your new go-to shop!


CR
gravatar
Carmen R.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
10
My "Go To" Automobile Repair Company
After the first visit here, I knew I'd found a friendly, capable and honest shop. Second visit didn't disappoint. They know their stuff for our Dodge Journey, diagnosed and repaired in 1 day, AAA Discount, etc. They keep you informed too.
Manager from Automotive Experts responded on 03/16/2025 09:39 AM

We're delighted to hear you had a great experience on both visits! It sounds like our team is earning their stripes when it comes to diagnosing and fixing your Dodge Journey. One day repairs are like the automotive equivalent of a magic trick—make troubles disappear in the blink of an eye! We're glad you appreciated the communication and the AAA discount. Your trust means a lot to us, and we’re here to keep that journey smooth and enjoyable.


BS
Bryan S.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Excellent service and great staff
When ever there is an issue with my car, or for regular maintenance, I always bring it to this shop. Every year, my brother comes to visit from TN., and puts many miles in my car. About a month before his arrival, I call Ryan, and tell him, it’s time for the car to come in for uncle bills visit. The staff makes sure the car is good to go for him, and diagnose any potential issues. Uncle Bill has never broken down during his month visit driving all over WA and parts of OR.
Manager from Automotive Experts responded on 03/16/2025 09:39 AM

It's fantastic to hear you've found a reliable pit stop for your car, especially with Uncle Bill's annual adventures in the mix! We’re glad that our crew is able to give your vehicle the once-over it needs to keep things running smoothly. It sounds like your brother has quite the road trip agenda, and we're happy to help make sure he doesn’t find himself stranded on the side of the road. Here’s to many more carefree journeys around WA and OR!


Verified Customer
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Great Customer Service
Great customer service from the beginning to end. This is a great place to take your car in for service!
Manager from Automotive Experts responded on 03/16/2025 09:39 AM

We appreciate you taking the time to share your experience with us. It's fantastic to hear that our customer service stood out from start to finish—it's what we strive for! We like to think of ourselves as not just a service center but a team dedicated to getting your car back in shape, minus the drama. Looking forward to keeping your car running smoothly in the future!


Verified Customer
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
They Care Aboit6 ME!!!
While changing the oil they also noticed some front end component issues as well as a low battery. They discussed the issues and now I have a time frame to get the work done.
Manager from Automotive Experts responded on 03/16/2025 09:39 AM

It sounds like you had quite the informative visit! It’s always good to have a keen eye on those hidden gremlins lurking in your vehicle. We're glad our team could pinpoint the front end issues and battery situation before you found yourself on an unexpected adventure. Having a solid game plan is half the battle, and we're here to help you tackle those repairs. Safe travels until then!


SH
Steve H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
F150
Good customer service quality work
Manager from Automotive Experts responded on 03/14/2025 09:39 AM

We're glad to hear that you enjoyed our customer service and the quality of our work! It’s always our goal to keep things running smoothly, just like your vehicle. If you're ever in need of assistance again, we're just a call away – ready to keep you rolling.


Displaying Review 1 - 15 of 69 in total
Service Coupons and Posts
Thank you for the fantastic review! 🚗💨 We're thrilled to keep your fleet running smoothly without breaking the bank. Nick and the crew appreciate the shoutout! Here’s to more speedy repairs! #AutomotiveExperts #FleetCare
Learn More

🚗✨ Huge shoutout to our tech Ryan for being an auto superstar! 🌟 His skill and professionalism keep our wheels turning smoothly. Thanks for your kind words; we’ll keep striving for excellence! #CarCareHeroes #AutomotiveExperts
Learn More

We're thrilled to hear about your first visit! 🚗✨ No hidden fees or surprise charges here—just good old-fashioned honesty. We're ready to be your go-to for auto maintenance! Thanks for trusting us with your ride! #AutoExperts #TransparencyMatters
Learn More

🚗✨ Thanks for the glowing review! We're thrilled to be your go-to for honest advice and reliable repairs. Your trust means the world to us! Here’s to many more smooth rides ahead! 🛠️🙌 #AutomotiveExperts #TrustTheExperts
Learn More

We're thrilled to hear you enjoyed our excellent service and friendly faces! 😊 We believe a smile goes a long way—even when dealing with engines! Thank you for trusting us with your auto needs. 🚗✨ #AutoExperts #CustomerLove
Learn More

Thanks for the stellar review! 🌟 We’re thrilled to hear that Nick and Ryan keep your vehicles in tip-top shape! 🚗 No disappointments here, just great rides ahead! Keep those wheels turning! #AutomotiveExperts #CustomerSatisfaction
Learn More

We're thrilled to hear you had a fantastic experience with us! 🚗💨 Thanks for the recommendation to your family and friends—we'll keep the engines running smoothly for them too! 😉 #CustomerSatisfaction #AutomotiveExperts
Learn More

🚗✨ Thank you for the glowing review! We strive to keep your ride in 1st class condition and roll out the red carpet for our customers. Your trust means the world to us! 😊👍 #CustomerService #AutomotiveExperts
Learn More

Thank you for the kind words! We're thrilled to keep you rolling smoothly! 🚗✨ Remember, we’re always here to ensure your ride is as happy as you are. Keep visiting us for expert care! #CustomerSatisfaction #AutoCare
Learn More

We love making your car cool again! ❄️ Thank you for trusting us to diagnose your AC issue; we strive for honesty and speed! We're thrilled to have you back anytime! 🚗💨 #CustomerSatisfaction #AutomotiveExperts
Learn More

We're revved up to hear your kind words! 🚗💨 Our team truly loves keeping your ride in tip-top shape! Thanks for trusting us with your auto needs. Remember, we're here for all your squeaks and clicks! 🔧✨ #AutoExperts #CustomerAppreciation
Learn More


?? Big thanks for the shout-out! Nick and Ryan will keep your ride running like a dream. Who needs superheroes when you have our amazing team? ? We appreciate your support! #AutomotiveExperts #BestTeamEver
Learn More

Thank you for the kind words! We're thrilled to hear you've trusted us with your Audi for years. ?✨ Keep those wheels turning, and we'll keep it rolling smoothly! #AutomotiveExperts #CustomerAppreciation
Learn More

We're thrilled to hear that we hit the brakes on your car troubles so quickly! ?✨ Clear communication and budget-friendly fixes are our jam. We're ready to keep your wheels turning whenever you need! #AutomotiveExperts #CarCareMagic
Learn More

?? Big shoutout to our amazing team, Nick and Ryan! We're thrilled you love visiting us for all your car needs. Your trust fuels our passion! Thanks for choosing Automotive Experts. See you on your next ride! ?️ #CarCare #Teamwork
Learn More

Thanks for your fantastic review! ?✨ We're thrilled our team is not just giving your car a tune-up but also plotting its future adventures! ?️ It's all about keeping you and your ride road-ready. Until next time! #AutomotiveExperts #CarCare
Learn More

?✨ Thank you for trusting us with your family fleet! We're thrilled to keep all four of your cars running smoothly. Ryan, Nick, and the team are blushing! ? Here’s to many more miles together! #AutomotiveExperts #FamilyFriendlyService
Learn More

Thanks for the awesome review! ?✨ We're thrilled you trust us with your vehicle needs—especially when it comes to warranty work! We're like your car's best friend, always ready to lend a helping hand. ? #AutoExperts #TrustyMechanics
Learn More

Thanks for the awesome review! We love when our diagnostic skills shine brighter than the check engine light ??. Thanks for trusting us—neighborly recommendations are the best! See you soon for that fix! #AutomotiveExperts #CustomerCare
Learn More

Thanks for the kind words! ?? We're thrilled to hear we nailed the diagnosis and kept your wallet happy! It's great when neighbors recommend us; we must be doing something right! ? See you soon for the fix! #AutomotiveExperts #CustomerSatisfaction
Learn More

Thank you for your "so perfect" review! ? We're thrilled to have your ride running like a dream. Your satisfaction fuels our drive (pun intended)! Keep cruising, and remember—your car deserves the best! ?? #AutomotiveExperts #PerfectService
Learn More

We appreciate your fantastic review! ?? A quick oil change doesn’t have to come with a side of snooze! We’re thrilled to keep things friendly and welcoming for everyone. Here’s to many more years of smooth rides together! #AutomotiveExperts #OilChangePros
Learn More

Thanks for the love! ?? We always aim to keep you rolling swiftly while making your experience smooth. Because who likes waiting when you could be driving? ? #AutomotiveExperts #QuickService
Learn More

? Thank you for the kind words! We're thrilled you enjoyed our speedy and wallet-friendly service! We strive to keep things running smoothly—just like your car! ?? #CustomerAppreciation #AutomotiveExperts
Learn More

We appreciate the kind words! ?? We're here to keep your car in top shape without sending your budget into the stratosphere! Thanks for trusting us! #AutomotiveExperts #AffordableCare
Learn More

We're revving up with excitement hearing how much you love our service! ?? Nick and Ryan are here to steer you in the right direction every time. Thanks for the thumbs up! ? You've got great taste! #CustomerLove #AutoExperts
Learn More





Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.