Automotive Excellence is a family-owned full service auto repair shop servicing the Placerville, Cameron Park, El Dorado Hills, and surrounding communities with over 10 years of honest, quality auto repair service. We are also a Napa Auto Care Center that offers a 24 month, 24,000 mile nationwide warranty on most automotive repairs.
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Automotive Excellence is a family-owned full service auto repair shop servicing the Placerville, Cameron Park, El Dorado Hills, and surrounding communities with over 10 years of honest, quality auto repair service. We are also a Napa Auto Care Center that offers a 24 month, 24,000 mile nationwide warranty on most automotive repairs.
At Automotive Excellence auto repair in Placerville, CA we gain the majority of our business is by customer referral. We take great pride in keeping our customers by giving them sound, strait forward advice on their auto repair needs and getting them back on the road with confidence.
So whether you need a California Smog Certification, or are experiencing a more serious problem with your vehicle, Automotive Excellence is the full service automotive repair shop you can trust.
CA Smog Check Station
In California, smog inspections are required for all vehicles produced after 1975 (with a few exceptions). Luckily Automotive Excellence in Placerville is a California Certified Smog Check location.
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Thank you Rachel for your five star review. Here at Automotive Excellence we want our customers to be well informed with whats going on with their vehicles. See you at your next service!
Randi Mitchelson
Owner
530 622 2701
It's fantastic to hear that you and your marvelous crew have trusted us for so long! We pride ourselves on being the place where you can leave your worries (and your car) at the door.. Thank you for your continued loyality andbeing a part of The Automotive Excellence Family!
Randi Mitchelson
Owner
530 622 2701
We're delighted to hear your car is now smoother than a jazz saxophonist on a Sunday afternoon! New front brakes, rotors, and an oil change can make all the difference. Just let us know when you are ready for that axle. And please let us know how what we can do to earn "5" stars on your next visit.
Randi Mitchelson
Owner
530 622 2701
We appreciate your feedback and are glad that Mike could sniff out the mouse trouble for you, even if it wasn't the outcome you hoped for. Honesty is our policy, and we're just as committed to your wallet as we are to your vehicle's health. Your future business means a lot to us, and we're always here to provide you with the most reliable guidance—without a tiny critter trying to undermine it. If you ever need assistance (hopefully mouse-free!), we're just a call away.
Randi Mitchelson
Owner
530 622 2701
We appreciate your kind words and are happy to hear that we could help get your car back in shape. Navigating the world of auto repairs can feel like deciphering an ancient script, especially with vintage vehicles. Rest assured, we love a good challenge and are always here to keep your ride running smoothly. We're glad you chose us for the task!
Randi Mitchelson
Owner
530 622 2701
Hi Dave, it seems our timeline didn’t quite match your expectations, and for that, we apologize, but as we explained during the process of the repair, there were many variables. The variables were: the age of the vehicle (1994) and the fact that there were rusted parts,the nature of the repairs of the 14+ charged hours (which my Tech went over and beyond those hours to which you were not charged), and the availability of necessary parts. We kept in contact with you during the time it was here, which included 2 holidays. You appeared to be understanding and mentioned that you were happy we were willing to work on your truck. We WERE able to diagnose the check engine light issue, But you chose not to do further repairs on the EGR/ECM system that were recommeneded.We are pleased that you were happy with the repairs we completed, and wish you well with your other mechanic.
Randi Mitchelson
Owner
530 622 2701
We're glad to hear that we were able to decipher the mystery noise from your car! Our team makes it a point to provide clear and simple explanations. Thank you for trusting us with your automotive needs!
Randi Mitchelson
Owner
530 622 2701
We're glad to hear that our team handled your brake and safety inspection efficiently. We understand that having to pay for a diagnosis can feel like hitting a speed bump when you're just trying to get your vehicle through an inspection. We usually need to start out with a diag fee, as we don't know yet if it could be a fuse, an electrical system issue, or something else. Had we found a defective fuse, we would have definately adjusted your bill accordingly. We appreciate your business and hope to provide a more satisfactory experience next time!
Randi Mitchelson
Owner
530 622 2701
Thank you Brian for the 5 star review and for choosing Automotive Excellence.
Randi Mitchelson
Owner
530 622 2701
It's fantastic to hear that your RV is road-trip ready! We always aim to keep those excursions as relaxed as a Sunday morning. Preventive maintenance really is the unsung hero of vehicle longevity, and it sounds like you've got that locked down with 20 years of trusty service. Safe travels and may your adventures be filled with smooth roads and stunning views!
Randi Mitchelson
Owner
530 622 2701
Thanks Tami, as always its so great to see you. Thank you for the 5 star review.
Randi Mitchelson
Owner
530 622 2701
Thank you Mike we appreciate your awesome review. Here at Automotive Excellence we strive to be great at what we do. We are here for all of your automotive needs. See you at your next service.
Randi Mitchelson
Owner
530 622 2701
Thank you Michael for the 5 star review. We appreciate your loyalty to Automotive Excellence, and yes Ross is more knowledgable than google :)
Randi MitchelsonDear Gary, We do understand that this repair cost quote was more than you had expected.
In this particular case, the issue with the front windshield wipers was that they would not move. We provided a full diagnostic and ensured that the wiper motor was operating, but found that the wiper transmission linkage assembly had failed. (The wiper linkage had fallen off due to worn bushings.) This repair requires the removal of the cowling under the windshield, as well as the wiper arms, the wiper motor and the wiper transmission linkage assembly. Then we replace the wiper transmission/linkage assembly and put it all back together. We also provide a 3yr/36k mile warranty on the repair as we are a Napa Gold Autocare center. Also, the cost you were quoted also included further diagnosing the rear wiper being inoperative as well, as it is a separate issue. (electrical circuit fault codes were present.)
We are more than happy to further explain this repair procedure if needed.
Respectfully,
Randi
530 622 2701
Update: Thank you for returning to complete the front windshield wiper linkage repair. If you would like to complete the rear wiper diagnosis (which was a part of the $650 estimate,) please give us a call.
Sincerely,
Randi Mitchelson
Thank you Tammi for the 5 star review and you continued loyalty to Automotive Excellence!
Randi Mitchelson