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Automotive Excellence

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(792 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

Automotive Excellence is a family-owned full service auto repair shop servicing the Placerville, Cameron Park, El Dorado Hills, and surrounding communities with over 10 years of honest, quality auto repair service. We are also a Napa Auto Care Center that offers a 24 month, 24,000 mile nationwide warranty on most automotive repairs.

At
Automotive Excellence is a family-owned full service auto repair shop servicing the Placerville, Cameron Park, El Dorado Hills, and surrounding communities with over 10 years of honest, quality auto repair service. We are also a Napa Auto Care Center that offers a 24 month, 24,000 mile nationwide warranty on most automotive repairs.

At Automotive Excellence auto repair in Placerville, CA we gain the majority of our business is by customer referral. We take great pride in keeping our customers by giving them sound, strait forward advice on their auto repair needs and getting them back on the road with confidence.

So whether you need a California Smog Certification, or are experiencing a more serious problem with your vehicle, Automotive Excellence is the full service automotive repair shop you can trust.

CA Smog Check Station
In California, smog inspections are required for all vehicles produced after 1975 (with a few exceptions). Luckily Automotive Excellence in Placerville is a California Certified Smog Check location.
...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(530) 622-2701
Opening in 51 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
4600 Missouri Flat Rd Ste 14 Placerville, CA 95667-6849
Automotive Excellence's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(792 Reviews)

RG
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Rachel G.
Cameron Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Very Happy
Automotive Excellence is the best!!! Took my Suburban in for an oil change and love the multi point inspection they do. It's a great way to know the overall health of your vehicle. Will definitely be back.
Randi M., Owner from Automotive Excellence responded on 02/21/2025 04:20 PM

 Thank you Rachel  for your five star review. Here at Automotive Excellence we want our customers to be well informed with whats going on with their vehicles. See you at your next service!

Randi Mitchelson 
Owner
530 622 2701


LH
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LAURIE H.
Placerville, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
The Best in town
My children and I have been going to AE for many years. We trust them. And that’s a great quality for an automotive repair shoppe.
Randi M., Owner from Automotive Excellence responded on 02/19/2025 08:29 AM

It's fantastic to hear that you and your marvelous crew have trusted us for so long! We pride ourselves on being the place where you can leave your worries (and your car) at the door.. Thank you for your  continued loyality andbeing a part of The Automotive Excellence Family!

Randi Mitchelson 
Owner
530 622 2701


HD
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HEATHER D.
Shingle Springs, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2025
verified customerVerified Customer
8
Brakes & oil change
My car drives so smoothly after new front brakes & rotors, plus an oil change
See U soon for axel replacement!
Randi M., Owner from Automotive Excellence responded on 02/18/2025 02:09 PM

We're delighted to hear your car is now smoother than a jazz saxophonist on a Sunday afternoon! New front brakes, rotors, and an oil change can make all the difference. Just let us know when you are ready for that axle. And please let us know how what we can do to earn "5" stars on your next visit. 

Randi Mitchelson 
Owner
530 622 2701


BD
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Brandon D.
Camino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
10
My Chrysler PT Cruiser
Took my PT in because the battery kept going dead. turns out that a mouse had destroyed my wiring harness. Who knew? Mike at AutoX did. They even offered to repair the car but the cost would exceed the value of the car and there wasn't really any point in fixing the car at that point. Thank you for being honest about the repair and not trying to undersell the job and giving me a realistic time and cost of repairs. You have earned all my future business.
Randi M., Owner from Automotive Excellence responded on 02/14/2025 11:04 AM

We appreciate your feedback and are glad that Mike could sniff out the mouse trouble for you, even if it wasn't the outcome you hoped for. Honesty is our policy, and we're just as committed to your wallet as we are to your vehicle's health. Your future business means a lot to us, and we're always here to provide you with the most reliable guidance—without a tiny critter trying to undermine it. If you ever need assistance (hopefully mouse-free!), we're just a call away.

Randi Mitchelson 
Owner
530 622 2701


Verified Customer
Placerville, CA
1991 BMW 525i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
2002 Chevy
Thanks for being a shop that can tell me what's wrong with my car and actually fix it. Its hard find people to work on older cars and you guys did! thanks.
Randi M., Owner from Automotive Excellence responded on 02/14/2025 11:05 AM

We appreciate your kind words and are happy to hear that we could help get your car back in shape. Navigating the world of auto repairs can feel like deciphering an ancient script, especially with vintage vehicles. Rest assured, we love a good challenge and are always here to keep your ride running smoothly. We're glad you chose us for the task!

Randi Mitchelson 
Owner
530 622 2701


DP
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DAVE P.
Placerville, CA
1994 Ford F-Super Duty
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/13/2025
verified customerVerified Customer
1
Disappointed
Have an old truck that I decided to spend some money on and fix it up still in process, took it to them first of December 24 got it back February 12 was told that they were slow in December and truck would be done quickly the purpose of taking the truck there was to get it done in a timely manner no check engine light on the check engine lights on now. They can’t figure it out upon my research into the smog. They should’ve been a little more clear and explaining the system the work they did seems to be fine. definitely need to be more timely on completing projects , chances are I won’t go back my fault for taking it back there they did the same thing to me on my other truck had it for almost 3 months I think they’re geared towards more of a cookie cutter mechanic shop such as smog oil changes, transmission fluid changes you still looking for a good mechanic I know one, but he is always booked solid
Randi M., Owner from Automotive Excellence responded on 02/19/2025 04:59 PM

Hi Dave, it seems our timeline didn’t quite match your expectations, and for that, we apologize, but as we explained during the process of the repair, there were many variables. The variables were: the age of the vehicle (1994) and the fact that there were rusted parts,the nature of the repairs of the 14+ charged hours (which my Tech went over and beyond those hours to which you were not charged), and the availability of necessary parts. We kept in contact with you during the time it was here, which included 2 holidays. You appeared to be understanding and mentioned that you were happy we were willing to work on your truck. We WERE able to diagnose the check engine light issue, But you chose not to do further repairs on the EGR/ECM system that were recommeneded.We are pleased that you were happy with the repairs we completed, and wish you well with your other mechanic.

Randi Mitchelson 
Owner
530 622 2701


SF
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SAMANTHA & MIKE F.
Placerville, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
8
Great communication and explaintions of work done
We brought our car in with an intermittent problem. Very difficult to describe other than to say it was making a noise at certain times. They diagnosed the problem and presented a vary good explaintion in layman's terms.
Randi M., Owner from Automotive Excellence responded on 02/12/2025 10:30 AM

We're glad to hear that we were able to decipher the mystery noise from your car!  Our team makes it a point to provide clear and simple explanations. Thank you for trusting us with your automotive needs!

Randi Mitchelson 
Owner
530 622 2701


KF
KODY F.
Camino, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/07/2025
verified customerVerified Customer
7
Brake/safety inspection
They performed brake and safety inpection in a effective timely manner, only issue was i has a fuse out for the mirrors and they wanted to "diagnose" it for $150..so I just swapped fuse myself..while this is the way shop protocol works sometimes that's a tough pill to swallow
Randi M., Owner from Automotive Excellence responded on 02/07/2025 11:56 AM

We're glad to hear that our team handled your brake and safety inspection efficiently. We understand that having to pay for a diagnosis can feel like hitting a speed bump when you're just trying to get your vehicle through an inspection. We usually need to start out with a diag fee, as we don't know yet if it could be a fuse, an electrical system issue, or something else. Had we found a defective fuse, we would have definately adjusted your bill accordingly. We appreciate your business and hope to provide a more satisfactory experience next time!

Randi Mitchelson 
Owner
530 622 2701


BF
BRIAN F.
El Dorado Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
9
Good service
Great service,-,thx
Randi M., Owner from Automotive Excellence responded on 02/12/2025 10:28 AM

Thank you Brian for the 5 star review and for choosing Automotive Excellence.

Randi Mitchelson 
Owner
530 622 2701


BS
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BRUCE & SHIRLEY S.
Placerville, CA
2005 Ford E-450 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Preventive Maintenance
After a routine oil and filter change, I was advised to have hoses and belt changed before any long trips in our RV. During this process AE saw another potential problem. That was also remedied and now our up coming trip can be as relaxed as possible. That's why I take All my vehicles to Automotive Excellence. Preventive
Maintenance has kept my car, truck and RV going for 20 years each. Thank you Automotive Excellence.
Randi M., Owner from Automotive Excellence responded on 02/07/2025 08:59 AM

It's fantastic to hear that your RV is road-trip ready! We always aim to keep those excursions as relaxed as a Sunday morning. Preventive maintenance really is the unsung hero of vehicle longevity, and it sounds like you've got that locked down with 20 years of trusty service. Safe travels and may your adventures be filled with smooth roads and stunning views!

Randi Mitchelson 
Owner
530 622 2701


TS
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TAMI, JASON S.
Pollock Pines, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Jeep Patriot
Great customer service.
Randi M., Owner from Automotive Excellence responded on 02/05/2025 03:52 PM

Thanks Tami, as always its so great to see you. Thank you for the 5 star review.

Randi Mitchelson 
Owner
530 622 2701


MO
MIKE O.
Shingle Springs, CA
1998 Ford RV Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Super informative and confident in your analysis- your ability to troubleshoot quickly and call with results is what a great business does!
Your ability to troubleshoot and reply quickly with your analysis was impressive! Love having an automotive repair shop locally that is quick confident and knowledgeable! I would refer without any hesitation! Good job oh and very friendly 🤠
Randi M., Owner from Automotive Excellence responded on 02/05/2025 03:55 PM

Thank you Mike we appreciate your awesome review. Here at Automotive Excellence we strive to be great at what we do. We are here for all of your automotive needs. See you at your next service. 

Randi Mitchelson 
Owner
530 622 2701


MO
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MICHAEL O.
Placerville, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Always the best service
Going on 10 years now, Ross and Randi are the best. Ask for Ross he has more Automotive knowledge then Google.
Randi M., Owner from Automotive Excellence responded on 01/27/2025 04:58 PM

Thank you Michael for the 5 star review. We appreciate your loyalty to Automotive Excellence, and yes Ross is more knowledgable than google :)

Randi Mitchelson 
Owner
530 622 2701

GW
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GARY W.
Placerville, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/22/2025
verified customerVerified Customer
1
Wipers
Outrageous pricing;; $650 to fix wipers
Randi M., Owner from Automotive Excellence responded on 01/23/2025 10:28 AM

Dear Gary, We do understand that this repair cost quote was more than you had expected.
In this particular case, the issue with the front windshield wipers was that they would not move. We provided a full diagnostic and ensured that the wiper motor was operating, but found that the wiper transmission linkage assembly had failed. (The wiper linkage had fallen off due to worn bushings.)  This repair requires the removal of the cowling under the windshield, as well as the wiper arms, the wiper motor and the wiper transmission linkage assembly. Then we replace the wiper transmission/linkage assembly and put it all back together. We also provide a 3yr/36k mile warranty on the repair as we are a Napa Gold Autocare center.  Also, the cost you were quoted also included further diagnosing the rear wiper being inoperative as well, as it is a separate issue. (electrical circuit fault codes were present.)
We are more than happy to further explain this repair procedure if needed.

Respectfully,
Randi
530 622 2701

Randi M., Owner from Automotive Excellence responded on 01/31/2025 08:14 AM

Update: Thank you for returning to complete the front windshield wiper linkage repair. If you would like to complete the rear wiper diagnosis (which was a part of the $650 estimate,) please give us a call.
Sincerely,
Randi Mitchelson 

Owner
530 622 2701

Verified Customer
Pollock Pines, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2025
verified customerVerified Customer
10
Great
Won’t take my vehicles anywhere else.
Randi M., Owner from Automotive Excellence responded on 01/20/2025 10:09 AM

Thank you Tammi for the 5 star review and you continued loyalty to Automotive Excellence!

Randi Mitchelson 
Owner
530 622 2701
Offers and Posts
Thanks for the stellar review! 🌟 We're thrilled you loved the multi-point inspection—it's like a check-up for your vehicle! 🛠️ Your Suburban is in good hands with us. We can't wait to see you again for your next visit! #AutomotiveExcellence #VehicleHealth
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Thank you for putting your trust in us for all these years! 🛠️ We love being your go-to auto repair team—keeping families safe on the road is what we do best! 🚗❤️ Here's to many more miles together! #TrustedService #AutomotiveExcellence
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🚗🔧 Thanks for trusting us with your ride! Who knew mice could cause such chaos? 😄 We're glad we could provide honest, straightforward advice. We're here for all your future automotive needs! #AutomotiveExcellence #HonestService
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Thanks for trusting us with your tricky car mystery! 🕵️‍♂️🔧 We're glad we cracked the case and explained it in easy language. Remember, we're always here to help silence those pesky noises! 🚗💨 #AutomotiveExcellence #CarCareExperts
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Thanks for the thumbs up! 🚗✨ We strive to keep your rides smooth and your smiles wide. If we were any better, we'd need an oil change ourselves! 🛠️ #AutomotiveExcellence #5StarService
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We're thrilled to keep your vehicles road-ready for 20 years! 🚗💨 Preventive maintenance is the ticket to worry-free adventures. Enjoy that upcoming RV trip with peace of mind! 🏞️🔧 #AutomotiveExcellence #RoadTripReady
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Thanks for the fantastic shout-out! 😊 We're revved up to hear that our customer service hit the mark! 🚗✨ We love keeping you on the road and happy! #CustomerLove #AutomotiveExcellence
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Thanks for the incredible review! We aim to keep your ride running smoothly and your smiles shining! 😄🚗 Your support fuels our passion for automotive excellence. If your car could give us a high-five, it would! 🙌 #AutoRepair #CommunityCare
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🌟 Wow, almost a decade of trust! We're thrilled to be your go-to spot. And yes, Ross may just have Google beat on car wisdom! 🚗💡 Thanks for being part of the Automotive Excellence family! #AutoExperts #TrustThePros
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We’re thrilled to hear you had a great experience with our team! Nice people + good work = a recipe for Automotive Excellence! 🚗✨ Thanks for the kind words! #CustomerSatisfaction #AutoRepairMagic
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🚗🔧 Thank you for your fantastic review! We're here to turn those engine-light frowns upside down. 😊 Quick fixes and a dash of kindness are our specialties! Next time, we’ll have cookies ready! 🍪 #AutomotiveExcellence #ServiceWithASmile
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Thanks for trusting us with your truck and sprinter van! 🚐👌 We're thrilled to hear our team exceeded your expectations and kept you on the road. We promise to keep those wheels turning smoothly! 🚗💨 #CustomerCare #AutomotiveExcellence
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$20 OFF DIAGNOSTIC SERVICE
$20 Off Diagnostic Services Over $100 *Most Vehicles. Call For Details. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 02/10/2025-06/30/2025

$10 OFF LABOR
Complete Lube, Oil & Filter Service *Includes: Oil & Filter Replacement, Lube Chassis, Tire Rotation, and Visually Check Brakes. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 02/10/2025-06/30/2025
$20 OFF DIAGNOSTIC SERVICE
$20 Off Diagnostic Services Over $100 *Most Vehicles. Call For Details. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 02/10/2025-06/30/2025

$10 OFF LABOR
Complete Lube, Oil & Filter Service *Includes: Oil & Filter Replacement, Lube Chassis, Tire Rotation, and Visually Check Brakes. Must Present Coupon For Discount. May Not Be Combined With Other Offers.
Offer Valid 02/10/2025-06/30/2025
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