Business Solutions
SureCritic / Auto Repair / Auto-Lab Complete Car Care Center of Lansing
business image

Auto-Lab Complete Car Care Center of Lansing

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(351 Reviews)
63
Write a Review

Score Details

5 stars
75%
4 stars
12%
3 stars
3%
2 stars
2%
1 star
5%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
63
Net Promoter Score ®

Business Details

Categories
Auto Repair
Contact
(517) 394-1314
Visit Website
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
5551 S Pennsylvania Ave Lansing, MI 48911
Get Directions

Affiliations

Auto-Lab Complete Car Care Center of Lansing's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(351 Reviews)
Write a Review
Recent Reviews
SH
SHARON H.
Lansing
Chevrolet Trax Premier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Serpentine belt replacement
My repair was completed quickly at a cost under the original estimate. They also found my exhaust leak, which was convenient to have repaired at the same time.
BB
BILL B.
Lansing
Buick Envista Preferred
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Excellent service at a reasonable price
I called for an appointment and got in that day. They were both professional and courteous. Got my car right in at its appointed time and had me out of there in short order. I would highly recommend this establishment to anyone else.
CR
CARL R.
Lansing
GMC Acadia SLE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
They do quality work
They always explain what is needed, the cost, and time it will take. Professional and knowledgeable staff.
PW
PHILLIP W.
HOLT, MI
Chevrolet Equinox LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Grear Service fron Steve
Thumbs up!!!
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/19/2025 11:59 AM

We're feeling the love! Thanks for the thumbs up; you just made our day a little brighter.

LW
LINDA W.
Lansing
Jeep Compass Latitude
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Repairs
Did a awesome job in saving me money by being honest in what was being replaced.
Saved parts that needed to be replaced.
That were not bad.
Very honest and educated group of people.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/19/2025 11:59 AM

We appreciate your recognition of our team's honesty and expertise in providing cost-effective solutions for your vehicle's needs. Thank you for choosing us for your car care.

MD
MARTIN D.
Lansing
Chevrolet Traverse LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Service
The customer service is absolutely amazing and the quality of the service on your vehicle is outstanding.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/19/2025 11:57 AM

We appreciate your feedback and will strive to maintain our high service standards while keeping the customer service bar sky-high. We're glad to have earned your trust!

PG
PETRA G.
LANSING
Audi A4 Quattro Base
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Awesome shop
Great service, nice staff,
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/12/2025 07:56 AM

We appreciate your positive feedback regarding our service and staff. Your satisfaction is important to us.

LH
LARONDA H.
Lansing
Chevrolet Traverse LT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2025
verified customerVerified Customer
0
Overpriced
Overpriced
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/05/2025 12:21 PM

We appreciate your feedback regarding pricing and take such concerns seriously. Your comments will be reviewed as we strive to provide fair value for our services.

MS
MILDRED S.
Lansing
Chevrolet Cruze LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
I needed my driverside window fixed.
The staff was very professional.they were also courteous.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 05/05/2025 12:18 PM

We appreciate your feedback regarding our staff's professionalism and courtesy. Thank you for choosing Auto-Lab Complete Car Care Center.

DD
DISHWAR D.
Lansing
Toyota Camry XLE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/24/2025
verified customerVerified Customer
0
The mechanics at this area are not pros what so ever l. Because they recommend changing the wrong parts and don't address the main Issues just to profit off of our limited car automobile knowledge as customers
The mechanics at this shop are not pros what so ever. Because they recommend changing the wrong parts and don't address the main Issues just to profit off of our limited car automobile knowledge as customers. Very despicable and Evil.
Sam P. from Auto-Lab Complete Car Care Center of Lansing responded on 04/28/2025 06:31 AM

We regret to learn about your experience and take your feedback seriously. Our highly trained technicians did not perform any diagnoses of your vehicle. We installed the parts you requested to have changed and allowed you to provide the parts. We will happily take the time to diagnose your vehicle correctly if you will give us the chance. Please give us a call and set up a time. Thank you for your business. 

SS
SARTORIUS S.
Lansing
Chevrolet Equinox LT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/30/2025
verified customerVerified Customer
0
Let's learn from our mistakes.
I was referred to AutoLab through AAA after my 2016 Chevy Equinox stalled at a gas station. While on the phone with AAA, I was asked where I wanted my car towed, and since I didn’t have a shop in mind, they suggested AutoLab. When I spoke to the person at AutoLab, I was told they were busy and likely wouldn’t get to my vehicle Friday, but they should be able to look at it Saturday. That turned out to be untrue—when I checked their website, I saw they weren’t even open on Saturdays or Sundays.

On Monday morning, I called and left a voicemail asking for an update—still no response. So I physically stopped by around 2:30 p.m. to check in. They still didn’t have an answer for me. After I left, I received a call saying they needed to do a diagnostic service costing around $400 because they couldn't identify the issue. Later that same day, I got a call saying my car needed a number of repairs and was sent a full estimate totaling approximately $3,288.

I don’t know much about cars, and since the man at AutoLab on the phone didn’t really explain to me why my car needed all those repairs, I decided to put the estimate through an AI chat to help break down each of the parts and the cost of everything.

After approving the repairs, I asked when I could expect the work to be done. I wasn’t given a clear answer, but I was told it would probably be finished by Thursday. On Friday, I received a call stating that they had actually called me on Wednesday to let me know the job was done, but since they didn’t hear back from me, they decided to follow up again on Friday. That was when I was finally able to answer the phone and speak with them. I let them know I would plan to pick up the car on Monday.

I wish they would’ve been more transparent and offered options, like fixing the most urgent issues first or helping me get the car running without taking on the full cost upfront. Overall, I didn’t feel like a valued customer. The lack of communication, misinformation, and steep pricing left me extremely disappointed. I would not recommend this place or return in the future.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 04/03/2025 06:04 AM

We regret to hear about your experience and understand your concerns regarding communication and pricing. Your feedback is valuable and will be reviewed to improve our services.

MH
MAE H.
LANSING, MI
Chevrolet Cruze LT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2025
verified customerVerified Customer
7
Good work!
After giving the quote for repair I would like for them to show me what is wrong with the car and after it is repaired to show me actually the parts that was put in my car.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/31/2025 06:50 AM

We appreciate your feedback and understand the importance of transparency regarding repairs and replaced parts. Your suggestion will be considered as we strive to improve our service.

Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/31/2025 06:54 AM

We appreciate your feedback Mae. We're delighted that you're happy with your service. All of the parts and repair work are readily viewable upon request. Just ask, we'll be happy to go over the repairs and parts replaced with you. Take care!

VD
VICTORIA D.
Lansing
Chevrolet Malibu LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Great Service
Took care of the problem didnt try to over charge or press anything that wasnt needed fair price for the work the were honest and quick . Would recommend them any day for your auto needs.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/24/2025 07:17 AM

We appreciate your feedback and are pleased to hear about your positive experience with our service and pricing. Your recommendation means a lot to us.

SW
STEPHANIE W.
Lansing
Cadillac XT4 Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
9
Great Work
I have used Auto Lab on more than one occasion and have been happy with the results.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/24/2025 07:14 AM

We appreciate your continued trust in our services and are pleased to hear you are satisfied with the results.

MH
MAE H.
LANSING, MI
Chevrolet Cruze LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Good work!
Let you know how much it is, and gets it done in a timely manner.
Cullen S. from Auto-Lab Complete Car Care Center of Lansing responded on 03/24/2025 07:12 AM

We appreciate your feedback and are glad to hear that you found our pricing transparent and services prompt. Your satisfaction is important to us.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.