business image

Auto-Lab Complete Car Care Center of Fenton

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(133 Reviews)
73
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
73
Net Promoter Score ®

Business Details

About

Founded in 1989 with a Focus on Customer Service. What Started As a Single Store Quickly Grew to 5 Different Locations
Due to the success and growth of these sites, the company made the strategic decision to begin expanding and franchising in 1992! Since that time, Auto-Lab® has grown to more than 20 different locations throughout
Founded in 1989 with a Focus on Customer Service. What Started As a Single Store Quickly Grew to 5 Different Locations
Due to the success and growth of these sites, the company made the strategic decision to begin expanding and franchising in 1992! Since that time, Auto-Lab® has grown to more than 20 different locations throughout Michigan, Indiana, Iowa, Florida, Connecticut, and Texas!

As ASE certified technicians, we provide reliable service for most of the major auto repairs. Additionally, we can help you avoid future repairs and downtime with our computer-diagnostics, inspections and regularly-scheduled maintenance. Auto-Lab® keeps you on the road and safe on the go!
...more

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(810) 750-9000

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
16500 Silver Pkwy Fenton, MI 48430

Affiliations

AAA - Approved Auto Repair
ASE
BBB
Auto-Lab Complete Car Care Center of Fenton's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(133 Reviews)

AA
gravatar
Axel A.
Linden, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/18/2025
0
Fenton Auto-Lab refuses to work on my vehicles.
I own a 2021 Honda CR-V that apparently needs a new starter. The engine, powered by a new battery, refuses to turn over. I called before I paid to have my car towed to Auto-Lab in Fenton, asking if the business would work on my car. "Joe" said yes. Also, I read on Auto-Lab's Web site that the facility works on Hondas. However, I received a call back from Joe saying that my Honda has "proprietary software" that prohibits Auto-Lab from fixing my car. Joe said I should have my car towed to a Honda dealer. However, Honda doesn't have a dealer in Fenton. The nearest one is in Brighton!
In the last year or so, I took my 2015 F-150 to the same Auto-Lab because the vehicle was having an electrical problem. That time, the guy behind the desk told me I should take my truck to a "body shop". I later had a mechanic fix my wiring.
Apparently, I have been banned from getting service at the Fenton Auto-Lab. If I somehow alienated Auto-Lab, the people there haven't told me what I have done.
Treating customers like they're dirt or stupid is a poor way to run a business.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.