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Artic Auto Air & Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,094 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Artic Auto Air and Service offers full-service maintenance and general auto repair in southwest Florida, specializing in the Fort Myers, North Fort Myers, and Cape Coral areas. You'd be hard-pressed to find the same top-quality auto care and knowledge anywhere else in the area. No job is too big or too small for our ASE Certified Artic Auto Air and Service offers full-service maintenance and general auto repair in southwest Florida, specializing in the Fort Myers, North Fort Myers, and Cape Coral areas. You'd be hard-pressed to find the same top-quality auto care and knowledge anywhere else in the area. No job is too big or too small for our ASE Certified Technicians.

Our expert service team of mechanics and technicians have years of experience working on both domestic and import vehicles of all makes and models. In addition, we use the latest technology featuring diagnostic equipment and the highest quality parts and fluids for your vehicle. Whether you need standard factory scheduled auto care maintenance, air conditioning service, brake service, auto electronic service, new tires, or complex engine work, we can help you get your car or truck running like new again.
...more

Categories
Car Maintenance, Auto Repair, Oil Change
Contact
(239) 995-0995

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
14871 N Cleveland Ave North Fort Myers, FL 33903
Artic Auto Air & Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,094 Reviews)

Verified Customer
North Fort Myers, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
9
Good service
So far so good...just got car back after service, all is good...friendly, courteous service reps that took care of issues and very knowledgeable...thanks!

MK
Micheal K.
North Fort Myers, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
My car shop
I move to the area 6 years ago, and just been through the ringer with all kinds of stuff. I went on to 'elignable' social media site and found them popping up every scroll, so I went and everything seems to be honest, they over perfom in time, they use all good parts. And so far I trust them and they have done great work for me every time. I've recommended 3 people so far and will continue to go there.

LP
Loren P.
North Fort Myers, FL
Chevrolet RV Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
I’m on the road
Good work just like it’s supposed to be
That’s why I go there

CL
Cindy L.
North Fort Myers, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Great service
Had my car towed to Artic with a transmission problem. They called me later letting me know that my transmission was fine, but the cable was broken. They told me exactly how much it would cost. They fixed it right away.

Throughout the whole process, Artic kept me apprised of the progress and let me know when my car would be ready.

I will use Artic again.

TT
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Tim T.
North Fort Myers, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
oil change
Very professional. recommended the 24,000 mile checkup. Work done in amazing time. Front desk very easy to talk to and understand.

RC
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Roosevelt C.
North Fort Myers, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Front Brakes
It was the first time using Artic Auto because I am new to the area, I had front brakes installed and was very satisfied with their service.

Verified Customer
Fort Myers, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
9
Condenser replacement
They evaluated my ac problem quickly and replaced the condenser in a few hours while I waited.
Lisa U., Manager from Artic Auto Air & Service responded on 02/07/2025 11:04 AM

We're glad to hear our team got your AC back up and running in no time! We know how important it is to stay cool, especially when the sun is throwing a heatwave party outside. If you have any more AC mysteries in the future, we're just a call away, ready to tackle them with the same speed and expertise!


LC
Luanne C.
North Fort Myers, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Satisfied customer
Everyone is friendly and professional. Prompt service
Lisa U., Manager from Artic Auto Air & Service responded on 02/07/2025 11:05 AM

We're glad to hear that you found our team friendly and professional! Prompt service is our game, and we're aiming to keep the fast in fast service without sacrificing quality. Your support means a lot to us!


AR
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Autumn R.
Cape Coral, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2025
verified customerVerified Customer
10
Basic oil change
I just went in for basic oil change and they pointed out that my vehicle is due for a 64,000 mile maintenance. Just keeping up with basics. I am satisfied with their work. I keep coming back as needed. 👍
Lisa U., Manager from Artic Auto Air & Service responded on 02/07/2025 11:05 AM

It’s great to hear that you are keeping up with the basics—like car maintenance and laundry! We're glad our team could help you spot that upcoming 64,000-mile maintenance. Regular check-ups are key to keep your vehicle running smoothly, just like a well-tuned piano. We appreciate your loyalty and look forward to continuing to assist you whenever your vehicle needs a little TLC. Happy driving!


CK
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Carl K.
Fort Myers, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Truck missing and stalling.
Work completed on time. Done the right way.
Lisa U., Manager from Artic Auto Air & Service responded on 02/07/2025 11:06 AM

It’s great to hear that we hit the mark for you! Timeliness and quality work are our top priorities—like a clock that not only tells the right time but also doubles as a work of art. If there’s anything else we can assist you with, don’t hesitate to let us know!


Verified Customer
North Fort Myers, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Routine maintenance
Excellent Service! Been going there for a few years!
Lisa U., Manager from Artic Auto Air & Service responded on 02/07/2025 11:06 AM

We sincerely appreciate your loyalty and are delighted to hear that you've had excellent service over the years. It’s always a pleasure to keep your vehicle running smoothly. Here’s to many more years of making sure your ride is as cool as a cucumber—no matter the weather!


BB
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Bill B.
North Fort Myers, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Long distant repair
I had friends drop my car off and 4 days later got a text saying all repairs were done and the bill was about last years estiment they picked it up and I payed the bill with my credit card over the phone so my car will be ready to go when i return to Fort Myers
Lisa U., Manager from Artic Auto Air & Service responded on 01/22/2025 11:08 AM

It sounds like your car made itself at home while you were away! We're glad to hear that the repairs were completed on time and within the budget. It’s great that you could handle everything smoothly, even from a distance. Before you know it, you’ll be back on the road, ready for whatever adventure comes next in Fort Myers. Safe travels!


GW
Gary W.
North Fort Myers, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Replace my fuel tank on my 2006 Toyota Avalon
Very professional kept me updated on the repair and did a quality repair
Lisa U., Manager from Artic Auto Air & Service responded on 01/22/2025 11:09 AM

We’re glad to hear that you had a professional experience with us! Keeping you in the loop during repairs is just as important as the actual repairs themselves. If you ever have more car care needs, know we’re here to keep things cool.


RL
Roz L.
North Fort Myers, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Very friendly and efficient
Very fast turn around and fair price! Very satisfied
Lisa U., Manager from Artic Auto Air & Service responded on 01/22/2025 11:09 AM

We appreciate you taking the time to share your experience with us! It’s great to hear that you found our service speedy and our prices fair. We always strive to keep things running smoothly—almost as smooth as a freshly oiled engine. If you ever need us again, we’ll be ready to jump right back in!


TM
Tom M.
Roscommon, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/21/2025
verified customerVerified Customer
7
Check engine light on a 2016 Lincoln MKC
Disappointed that you performed another diagnostic check at a cost of $153 when I provided a detailed summary of one recently performed by Advanced Auto telling the very same thing.
Lisa U., Manager from Artic Auto Air & Service responded on 01/22/2025 11:07 AM

We appreciate your feedback and understand how frustrating it can be to feel like you're repeating steps and spending money for no reason. Or worse yet feel like you are being taken advantage of...

I would like to take a second as a business owner and explain that "Parts Store Diagnostics" have been very problematic over the years. Many times have I had a customer come in and ask for a certain repair based on a system scan from a parts store, then we perform the repair only to find out that it did not fix the problem, and from that point I have had customers complain about being charged for something that did not fix the problem, even refuse to pay. Or worse yet leave a negative review and complain about me as if I were at fault. So over the years we have changed our policies. We believe that we deliver better service when we can guarantee the right fix! This comes from a guy that has been doing this for 35 years... So again I understand where you are coming from but ask that you understand why we have policies in place like this, none of which are to overcharge our customers I promise you that. Thanks again for your feed back.

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