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5 Star Auto Service LLC

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(403 Reviews)
94
Write a Review
Schedule Appointment

Score Details

5 stars
95%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
94
Net Promoter Score ®

Business Details

About

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Roseburg, we are Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Roseburg, we are totally confident that 5 Star Auto Service LLC is the best option in town! ...more

Categories
Auto Maintenance, Oil Change, Repair Shop
Contact
(541) 672-0249
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1320 NE Cedar St Roseburg, OR 97470-5141
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5 Star Auto Service LLC's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(403 Reviews)
Write a Review
Recent Reviews
CH
CINDI H.
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
5 Star Service every time!
While having an alignment and tire rotation done, the mechanic identified that two of my lug nuts had broken off and one was falling off. This is very dangerous and luckily I had made the appointment. Richard was able to locate a new hub for me and complete the work quickly and I am back on the road and safe. Richard was able to locate a new hub for me and complete the work quickly and I am back on the road and safe.
RICHARD . from 5 Star Auto Service LLC responded on 07/18/2025 08:05 AM

We're glad to hear you made it in when you did! It sounds like Richard was not only quick on his feet but also a bit of a lug nut superhero. Safety is our number one priority, and we're relieved that we could get you back on the road without any drama. If any more surprises pop up, you know where to find us! Stay safe out there.

AS
ANN S.
Roseburg, OR
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Reliable and honest
We have used 5 Star for years and have appreciated their consistency. They call when there is more that needs to be done, getting our authorization.
WH
WES H.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Great job!
They were quick, courteous, diagnosed, and suggested a solution, pricing for parts and labor normal and the service was exceptional!
TM
TRAVIS M.
Toyota Yaris
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Just drop it off and pick it up…
They do a great job, I just randomly stopped in to see if they had the time to do an oil change that same day, they said of course, just left it there and picked it up ready to go after work. Thanks for making it super simple 5-Star!
JC
JONATHAN C.
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Great customer service
Great customer service
RF
RYAN F.
Roseburg, OR
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2025
verified customerVerified Customer
10
Another Happy Car And Customer!
Richard does an outstanding job of communicating and the crew provides prompt quality service!
LS
LACY S.
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Great service and work!
Very efficient and affordable. Got us in and out quickly!
TA
TROY A.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
9
Had my f350 taken in there the fixed it quick and very well priced
They are awesome
RICHARD . from 5 Star Auto Service LLC responded on 07/10/2025 09:27 AM

We appreciate your enthusiasm! We're glad our team made a positive impression and that you found us to be awesome. If there's anything else we can do to keep that great vibe going, just let us know. Keep those wheels turning!

Verified Customer
Land Rover Range Rover
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Quick, Honest, and Efficient Service – Highly Recommend!
I had a great experience at 5star. They quickly ran a diagnostic on my car and were able to pinpoint the issue right away. The service was efficient and professional, and I really appreciated how clearly they explained the problem. They also took the time to suggest a few additional fixes that could help prevent future issues, without pressuring me into anything. It’s clear they care about doing quality work and helping their customers stay safe on the road. I’ll definitely be returning for future maintenance and repairs!
CS
CRYSTAL S.
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Impressed
Great service! My truck broke in the middle of hay season and they got me in right away and fixed it within hours. I highly recommend this shop!
KZ
gravatar
Kenny Z.
Roseburg, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
10
Front end work to my 1952 Chevy pick up.
Great, Promt Service. Explained everything they did to my vehicle. I would definitely refer friends and family to this shop.
IB
IAN B.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Great fast service
The guys did a wonderful job on our 2017 outback. As soon as the parts arrived they got them installed and we are back on the road. Richard was very pleasant to deal with.
Verified Customer
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Great service!
They went above and beyond to figure out what was wrong with our prius. They didn't go for an easy fix but made sure the issue was resolved.
KZ
KENNEY Z.
Roseburg, OR
Subaru Legacy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Front end service.
Excellent service, courteous and professional staff.
Verified Customer
Lexus ES 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Thanks 5 star auto
Always top notch work. Appreciate you guys.
Displaying Review 1 - 15 of 403 in total
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