TJ

Tyler Jorgensen

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1062 reviews)
76

LG
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LOUIE G.
Coeur D'Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2019
verified customerVerified Customer
Category: Service
Good
Very happy with service.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/05/2019 10:32 AM

Thank you so much Louie, for taking the time to write this amazing review! We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
verified customerVerified Customer
Category: Service
Great and friendly service
The employees are so helpful and informative. In and out in less than an hour for my oil change. I’ll never go anywhere else again.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/02/2019 12:15 PM

We love happy customers! Thank you for taking the time to share your thoughts about our Service Department. We look forward to your next regular maintenance visit!

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

BW
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BURMA W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
verified customerVerified Customer
Category: Service
Dependably excellent service
Efficient, pleasant staff; and a comfortable place to be.

Appreciate.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/02/2019 11:01 AM

Wow Burma, thank you so much for this glowing review! I can not tell you enough how much this recommendation means to all of us here. We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

DB
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DAVID B.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2019
verified customerVerified Customer
Category: Service
Customer Service on Point
As usual, the customer service was excellent. Both Tyler and Lougene (sp?) we’re friendly and professional.

Only 4 Stars because as I was driving away, an indicator came on saying the wiper fluid needed to be refilled and this is one of them items they check / fill.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/02/2019 09:35 AM

Hello David, thank you so much for taking the time to write this review! I am so glad that Tyler got a chance to speak with you this morning. If there is anything else we can provided please, don`t hesitate to ask. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
verified customerVerified Customer
Category: Service
Service Dept... Perfection
As always the Service Dept excells with their performance! Thanks to all?
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/01/2019 01:48 PM

We are very proud of the team we have in our Service Department! It's great to hear that their knowledge and collaboration really show through to you. Thank you for the 5 star rating and review! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

CK
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CHRIS K.
Noxon, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
verified customerVerified Customer
Category: Service
Excellent service
The service department was great. They did an awesome job!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/28/2019 09:39 AM

We are pleased to hear that our service is always meeting your high expectations, Chris! Thank you for taking the time to share your thoughts with us. We look forward to your next service visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
verified customerVerified Customer
Category: Service
Maintenance
Went in for a lube and oil change as well as repair to a damaged front struts. Work was done on schedule, as quoted. A ride home and back was provided. A recall item was processed and a car wash chit provided. All personnel we're helpful and courteous. Overall, a good experience.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/27/2019 03:59 PM

We love happy customers! Thank you for taking the time to share your thoughts about our Service Department and its staff. We look forward to your next regular maintenance visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

RC
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RICHARD C.
Nordman, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
verified customerVerified Customer
Category: Service
Ready ahead of time.
Clean and friendly. We forgot or lost car wash coupon.
Need to call back for break work. We live at priest lake so trip to dealer are not often but will happen.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/27/2019 01:17 PM

Thank you so much Richard, for this fantastic review! We sent you some car wash coupon through via mail and you should be receiving those very soon. We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

Verified Customer
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2019
verified customerVerified Customer
Category: Service
Pleasant experience
People pleasant, timely oil change and I was able to get an appointment for service in just a few days. I also like the waiting area.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/27/2019 11:52 AM

Thank you so much for this 5 star review and recommendation! It`s great to hear that you had a wonderful experience and enjoyed our waiting area. We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

JL
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JENNIFER L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
verified customerVerified Customer
Category: Service
Awesome Customer Service
I dropped my car off they knew my name and got my car in and out within my lunch hour. The two guys that help me were awesome and had great customer service skills.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/26/2019 03:35 PM

This is what we like to hear! Thank you so much Jennifer, for taking the time to share your experience and thoughts with us! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

RB
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RONALD B.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
verified customerVerified Customer
Category: Service
Expedition
Great communication during process
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/26/2019 02:49 PM

Thank you so much Ronald, for this 5 star review and recommendation! It`s wonderful to hear that you had great communication during your experience. We appreciate you choosing Mike White Ford and look forward to your next visit. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2019
verified customerVerified Customer
Category: Service
Good job
Good job in a timely manner
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/23/2019 03:28 PM

Thank you so much for this 5 star review! We appreciate you choosing Mike White Ford and hope you have a wonderful day.
 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

KC
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KIMBERLY C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2019
verified customerVerified Customer
Category: Service
Fantastic Service
After two years of poor treatment I said I was never going back to Ford... but I have a service contract. Two service appointments in one week and both were fantastic. Tyler Jorgensen handled everything beyond my expectations. Thank you for changing my mind about Ford. I will be happy to return to Ford thanks to Tyler.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/23/2019 12:07 PM

Thank you so much for this fantastic review Kimberly! We are pretty proud to have Tyler as part of our Service Team and our pleased to hear that his knowledge and service met your expectations! We appreciate you choosing Mike White Ford and look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

SK
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STEPHNIE K.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
verified customerVerified Customer
Category: Service
I'm always treate like I'm the most important customer in the world!
Joe scheduled my appt. at my convenience without any hassles, and I was immediately taken to check in on my arrival. My oil change was completed in no time, and my wiper blade was replaced at a reasonable price. Plus, I got a free car wash coupon at the carwash of my choice. What's not to love? You're terrific!!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/23/2019 11:22 AM

Wow Stephnie, thank you so much for this glowing review! This review means a lot to and we are proud to the team we have and it great to hear that you are as well! We appreciate you choosing Mike White Ford and look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

HG
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HEIDI G.
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
verified customerVerified Customer
Category: Service
Excellent customer service
They have always been curtious and helpful.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/23/2019 11:15 AM

We are pleased to hear that our service is always meeting your high expectations, Heidi! Thank you for taking the time to share your thoughts with us. We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

TF
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TERRY F.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2019
verified customerVerified Customer
Category: Service
Nice return
After using another auto repair business for a few years, we've come back to Ford. Several improvements from prior experience, but still very helpful informative workers
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/23/2019 11:04 AM

Thank you so much for this great review! We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

SS
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STEVEN S.
Nordman, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
verified customerVerified Customer
Category: Service
Car service
The staff is courteous and efficient. Explained the process for service clearly. They performed honest vehicle inspection, and car finished before promised. Free car wash!! Outstanding dealership.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/21/2019 03:31 PM

Free car washes are the best Steven! Thank you so much for taking the time to share your experience with our dealership. We appreciate you choosing Mike White Ford and look forward to your next visit. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

CH
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CINDY H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2019
verified customerVerified Customer
Category: Service
owner
friendly staff, takes care of the things that you are there for.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/20/2019 03:22 PM

This is what we like to hear! Thank you for the 5 star rating and review. We appreciate you choosing Mike White Ford and look forward to see you in again!

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

JE
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JOHNNY E.
Clarkston, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2019
verified customerVerified Customer
Category: Service
Great service people
Trevor greeted us with a smile and totally took care of everything
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/20/2019 10:31 AM

Thank you so much Johnny, for this wonderful review about Trevor and our Service Department! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

NM
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NEIL M.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2019
verified customerVerified Customer
Category: Service
Service -oil change
Communication was good and they were quick and efficient
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/19/2019 10:44 AM

Thank you so much Neil, for taking the time to share your experience! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
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