TJ

Tyler Jorgensen

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1062 reviews)
76

PW
gravatar
PETE W.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
verified customerVerified Customer
Category: Service
Thanks Tyler!
Tyler went above and beyond executing a recent break job for my company truck. Additionally, I jokingly pointed out that hula girls skirt was falling off (dash doll) and if the tech had a little super glue maybe he Could fix that as well... well hula girls skirt looks brand new... lol! I’m a lifer at Mike White Ford! Nobody else would have done that.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/19/2019 04:24 PM

Thank you so much Pete, for this glowing review! We are so happy to hear that your truck and of course your hula girl was tidy up and all ready to go! We look forward to seeing you and your passenger next time! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
verified customerVerified Customer
Category: Service
Service
Good work done
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/19/2019 03:52 PM

Thank you so much for this amazing review! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

gravatar
Verified Customer
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2019
verified customerVerified Customer
Category: Service
Spacious waiting area with Wi-Fi
While waiting for my 15K maintenance service, I enjoyed a cup of coffee and the free Wi-Fi. Wi-Fi could have been faster, but can't complain because it was free. Service was done in under an hour. Only drawback is on the service receipt it noted I received a voucher for a car wash, which I did NOT. That is why I cannot give a full five stars. I wasn't expecting anything else, so there was no need to pad the receipt.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/19/2019 03:35 PM

Thank you so much for the fantastic review and recommendation! If you could please give me a call or send me an email, I would like to make sure you get your voucher. I apologize about the inconvenience and look forward to hearing from you. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

JP
gravatar
JOSH P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
verified customerVerified Customer
Category: Service
Good job
I was a walk in oil change. It was handled promptly and was great cost. To top it off I even received a voucher for a free car wash.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/19/2019 03:30 PM

Thank you so much Josh, for sharing your experience with us! We are delighted to hear that you had a wonderful time and we look forward to seeing you again! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

RC
gravatar
REX C.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
verified customerVerified Customer
Category: Service
lof
Great Above & Beyond service
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/19/2019 12:15 PM


This is what we like to hear Rex! Thank you for the 5 star rating and review. We appreciate your choice in Mike White Ford and hope to see you in again in the future! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

CP
gravatar
CECIL P.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2019
verified customerVerified Customer
Category: Service
Oil change
The technician needs to wash his hands or take his rubber gloves off before jumping in my truck getting oil all over my steering wheel
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/15/2019 10:47 AM

Thank you so much Cecil, for this wonderful recommendation and feedback! I will go ahead and pass it along to the tech. We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2019
verified customerVerified Customer
Category: Service
Quick and accomodating
Very professional and timely service. Great coffee in the waiting area!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/13/2019 03:47 PM

Thank you so much for taking the time to rate and review our dealership! It`s great to hear that you enjoyed our waiting room and our coffee! We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
verified customerVerified Customer
Category: Service
Tire repair
Prompt service
Saved the tire .
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/13/2019 11:13 AM

We love happy customers! It`s great to hear that our Service Department was able to save your tire. With this winter you never know what you will drive over! We appreciate you choosing Mike White Ford and look forward to your next visit. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

MJ
gravatar
MARC J.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2019
verified customerVerified Customer
Category: Service
The Employees
I am never surprised and completely satisfied when I leave.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/12/2019 02:45 PM

This means so much to us Marc! Thank you for taking the time to share your experience with us! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

JK
gravatar
JANN K.
Coeur D'Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2019
verified customerVerified Customer
Category: Service
Oil change
Oil change. Please remember to add the sticker reminder....
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/12/2019 02:01 PM

Thank you so much Jann, for taking the time to rate and review our dealership! We appreciate the feedback and I will make sure to let everyone know. Thank you again for choosing Mike White Ford and we look forward to your next visit. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

LM
gravatar
LINDA M.
Spokane, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2019
verified customerVerified Customer
Category: Service
Over paid
We over paid for our truck, tried to get the dealership to buy it back 6 months later. The difference that was offered was $5-6,000 less than what we paid for the truck 6 months earlier. How does that much depreciation occur in 6 months??? So either we were over charged in the first place or taken advantage of on the other end. We tried to work with the dealership but never got anywhere. So now we owe ( a lot more) than what the truck is worth. Not a great feeling. This was our second purchase from the dealership, so we spent a lot of money there in one year. Never will do business with the dealership again nor EVER recommend it to anyone.
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/12/2019 11:22 AM

Hello Linda, thank you so much for taking the time to rate and review our dealership. After speaking with my General Sales Manager Nate Bligh, we would like to discuss this matter with you over the phone. If you would not mind giving us a call at 208-664-9211 so we can hopefully find a solution. We appreciate you choosing Mike White Ford and look forward to hearing from you.
 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2019
verified customerVerified Customer
Category: Service
Courteous, quick and expert service
Great experience. Quick processing and they were done earlier than expected. Courteous and professional.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/12/2019 01:59 PM

I'm glad to hear that our Service Department was able to get you in and out early! We appreciate you choosing Mike White Ford and look forward to your next visit. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

RB
gravatar
RICHARD B.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
verified customerVerified Customer
Category: Service
Vehicle maintenance
I arrived approximately 10 minutes before my 9:00 am appointment to get the oil changed and tires rotated on my 2017 F150. The staff was efficient and friendly. I was told that my truck would be ready by 10:00. It was done by 9:45. At other locations I waited for four hours for the same service. The Mike White team is outstanding.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/09/2019 01:36 PM

I'm glad to hear that our Service Department was able to get you in early and out in no time! We understand how valuable your time is and we will always do whatever we can to make it a quick and smooth process. We appreciate you choosing Mike White Ford and look forward to your next visit Richard. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

DD
gravatar
DANIEL D.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
verified customerVerified Customer
Category: Service
Quick and easy
Oil change appointment fast and easy. Kind and courteous.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/09/2019 01:32 PM

We love happy customers, Daniel! Thank you for taking the time to share your thoughts about our Service Department and its staff. We look forward to your next regular maintenance visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

PC
gravatar
PHILLIP C.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
verified customerVerified Customer
Category: Service
Service visit
Great service
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/09/2019 01:20 PM

Thank you so much Phillip, for sharing your thoughts about our Service Department! We appreciate you choosing Mike White Ford and look forward to your next visit. Have a great weekend.

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

LM
gravatar
LARRY M.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
verified customerVerified Customer
Category: Service
oil change
the work was done on time and thep oeople were friendly...good job
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/07/2019 11:50 AM

We love happy customers, Larry! Thank you for taking the time to share your thoughts about our Service Department and its staff. We look forward to your next regular maintenance visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

JC
gravatar
JACQUES C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
verified customerVerified Customer
Category: Service
Good service, friendly staff, good work.
Good service, friendly staff, good work.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/07/2019 11:07 AM


This is what we like to hear! Thank you Jacques, for the 5 star rating and review. We appreciate your choice in Mike White Ford and hope to see you in again in the future! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

KB
gravatar
KIMBERLY B.
WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
verified customerVerified Customer
Category: Service
Always awesome service
Thank you for taking care of my truck! Always great service!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/07/2019 11:02 AM

Thank you so much Kimberly, for these thoughtful words about our Service Department. We appreciate you choosing Mike White Ford and can`t wait to see you again! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

CS
gravatar
CHARLES S.
Sagle, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
verified customerVerified Customer
Category: Service
A Great Place
Mike White Ford is a Great Place To go to have your vehicle serviced or to get parts. They don’t treat you like a customer, they treat you like Family. This is how a business is so post to be. I bought my truck from this place ( when it was Parker Ford ) but nothing has changed. Again they do a Great Job taking care of their customers.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/05/2019 04:49 PM

Wow Charles, thank you so much for this glowing review! I can not tell you how much this means to all of us here. Our goal is not to just make you a customer for a day but, make you a friend for a lifetime! We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

DN
gravatar
DAVE N.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2019
verified customerVerified Customer
Category: Service
Great service sxperance
I've had my car and truck serviced at a dealership since I bought them, but I have never found a better service then here. The service manager made sure I knew all the recommended service and any issues they found. I felt they took the time to talk and I didn't feel like I was being rushed out the door.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/05/2019 11:02 AM

We are pleased to hear that our service is always meeting your high expectations, Dave! Thank you for taking the time to share your thoughts with us. We appreciate you choosing Mike White Ford and look forward to your next service visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.