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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Tyler Jorgensen
TJ

Tyler Jorgensen

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1061 reviews)
76

Reviews of Tyler Jorgensen

RM
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RAYMOND M.
Rathdrum, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customerVerified Customer
10
Category: Service
Oil change
Did ok got the truck back 1hr and 15mins
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/19/2021 02:47 PM

Raymond, thank you for the 5 star review. We appreciate your business and hope to serve you again in the future!

Employees worked with
TJ
Tyler Jorgensen
LW
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LAWRENCE W.
Coeur D Alene, ID
Ford Explorer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/19/2021
verified customerVerified Customer
2
Category: Service
Quality control?
Ive always had my explorer serviced at this dealership. Ive always been satisfied.
This time…not so much.
My vehicle was in for a 60K service.
After driving it home (10 miles) the next morning i noticed 2 or 3 ounce size of transmission fluid on my garage floor. Crawled underneath with a light and saw that the transmission drain plug was hanging on by about a thread. Tightened it down, ran the engine to temperature and checked the fluid level. Couldn’t get a reading on the dip stick. Didn't look the the fill cap had recently been handed either ( cap covered with greasy dirt). My concern was that the transmission had been drained and not refilled and i drove it home with no transmission fluid.
Called the dealer and they had the car towed back to them. They said is was only about a quart low. They topped it off and said i was good to go and they apologized. Still don’t t know how low it really was. Had them document their mistake. Guess we will see if transmission issues arise.
Just didn’t expect this level of poor quality from a dealer. Coulda done this just as bad at the corner Jiffy Lube for 1/2 the cost.
Employees worked with
TJ
Tyler Jorgensen
ZD
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ZACHARY D.
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customerVerified Customer
10
Category: Service
Family atmosphere/great service
I always go to Mike White Ford and every time I take my car in for service the employees remember my name and make me feel important. The service is always top notch and communication is very good!
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/19/2021 02:19 PM

Zach, thank you for the fantastic review! You are important to us and we take great pride in taking care of all members of the Mike White family! Thank you for choosing Mike White Ford!

Employees worked with
TJ
Tyler Jorgensen
GF
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GARY F.
Coeur D'Alene, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customerVerified Customer
10
Category: Service
In and out on time
Very friendly and professional crew. Hope that I'll be able to get in faster in the future with all the people moving in.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/19/2021 02:16 PM

Gary, thank you for the kind review! We're looking to add some more technicians to help accommodate our area's growth. Thank you for choosing Mike White Ford! 

Employees worked with
TJ
Tyler Jorgensen
BE
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BARRY E.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customerVerified Customer
10
Category: Service
Scheduled maintenance
I have come to expect great service at Mike White Ford and this appointment met my expectations. I have learned to make my next appointment for service in advance in order to match the mileage with available appointment times.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/19/2021 02:14 PM

Barry, thank you for the great review. We're so glad that you had such a pleasant appointment! Making your next appointment early is a great idea! Thank you for choosing Mike White Ford!

Employees worked with
TJ
Tyler Jorgensen
MF
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MARK F.
Blanchard, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customerVerified Customer
10
Category: Service
Service
Excellent service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/17/2021 02:35 PM

Mark, thank you for the excellent review! We're so glad that everything went so well! Thank you for choosing Mike White Ford!

Employees worked with
TJ
Tyler Jorgensen
CS
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CHARLENE S.
Hayden, ID
Lincoln MKX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customerVerified Customer
10
Category: Service
Service visit
Everything went great! No problems at all!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/17/2021 02:35 PM

Charlene, thank you for the great review! We're so glad that everything went so well! Thank you for choosing Mike White Ford!

Employees worked with
TJ
Tyler Jorgensen
DB
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DAVID B.
Hayden, ID
Honda HR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customerVerified Customer
9
Category: Service
Service Visit
Quick, clear communication within. Tyler was great & took care of us well.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/16/2021 11:22 AM

David, thank you for the great review! We will be sure to pass along your kind words to Tyler! Thank you for choosing Mike White Ford!

Employees worked with
TJ
Tyler Jorgensen
LC
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LESLIE C.
Coeur D Alene, ID
Lincoln Town Car
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
verified customerVerified Customer
9
Category: Service
service great as always.
Service done in a timely manner as always. service writer very polite and business like as always.
Coffee in waiting room very good. Also was able to schedule my next service while there. See you in March.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/16/2021 11:21 AM

Leslie, thank you for the kind words! We're always pleased to see you and we'll make sure to put a fresh pot of coffee on for you in March! Thank you for choosing Mike White Ford!

Employees worked with
TJ
Tyler Jorgensen
DL
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DEBORAH L.
Sandpoint, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customerVerified Customer
10
Category: Service
As always outstanding service!!!!
Every time we bring our truck in we receive outstanding service!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/12/2021 03:27 PM

Deborah, thank you for the outstanding review! We're very proud to work on your truck and so glad that you're pleased with the level of service! Thank you for choosing Mike White Ford!

Employees worked with
TJ
Tyler Jorgensen
Verified Customer
Spokane Valley, WA
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
verified customerVerified Customer
9
Category: Service
Great
I have been doing business with this company for years and will continue. Live in Spokane but continue to return here for service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/12/2021 03:16 PM

Anonymous, thank you for the great review! We're grateful that you make the drive out to us! We hope to continue to make it worth your while! Thank you for choosing Mike White Ford!

Employees worked with
TJ
Tyler Jorgensen
GA
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GEORGE A.
Rathdrum, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
verified customerVerified Customer
10
Category: Service
great service again
Always great service from the time driving in until driving out. Appreciate the attention to detail when asking questions.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/08/2021 02:11 PM

George, thank you for the great review! We're so glad that you had such a nice experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
AS
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ALFRED S.
Post Falls, ID
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/04/2021
verified customerVerified Customer
8
Category: Service
Attention to detail
Tyler did a great job, got me checked in and pretty quick service. No fault of his own. But: shortly after my last oil service and tire rotation I saw that I was missing the center cap from my left rear wheel. The right front was loose and I hammered it tight. I ended up having to buy a new center cap for the missing one.

After this service and tire rotation I checked my wheels. The center cap in the left front wheel was not completely on. I kicked it on tight. I checked the rest of the wheels and found the right rear center cap loose as well. I kicked that one on as well.

The center cap I purchased was pretty expensive. With that expense, I would offer that you should put someone on quality control to ensure these are out in correctly.
Employees worked with
TJ
Tyler Jorgensen
BB
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BRUCE B.
Coeur D'Alene, ID
Ford Super Duty F-350 SRW
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2021
verified customerVerified Customer
6
Category: Service
recent oil change
I purchased my F-350 2 years ago with approx. 40,000 miles. Could not tell when fuel filters were changed, and so I changed them at about 40,000 miles. When in for oil change 6 months ago at 52,000 miles, service advisor asked if I wished fuel filters changed. He stated they should be changed every 15,000 miles. This did not sound correct, and so I read diesel maintenance manual. It states to replace them every 30,000 miles, unless driving in dusty conditions or heavy towing. Neither of these apply to me. When I was in for oil change at 57,000 miles, service advisor once again asked if I wished fuel filters changed. Once again, I said no as it is not due until 70,000 miles. I stated that if he could show me in writing why I should have them replaced after 17,000 miles I would do so. This written proof was not forthcoming.
As a consumer, I feel Mike White Ford is trying to run up my bill.
As a physician, I do not run up a bill on my patients, to increase my income.
If I am missing the point in this fuel filter replacement issue, please advise!
Employees worked with
TJ
Tyler Jorgensen
BS
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BRUCE S.
Liberty Lake, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customerVerified Customer
0
Category: Service
Service experience
Great job appointment was on time and got done in great time would recommend them to anybody
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2021 01:36 PM

Bruce, thank you for the great review! We're so glad that we were able to take care of you in a timely manner and to your satisfaction! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
PL
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PATRICK L.
Coeur D Alene, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customerVerified Customer
10
Category: Service
Maintenance.New tires.
Work was excellent. Efficient. Very knowledgeable regarding tire selection, timing, care, etc.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2021 01:30 PM

Patrick, thank you for the excellent review! We're so glad that we were able to assist you with new tires. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
MS
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MARK S.
Liberty Lake, WA
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/28/2021
verified customerVerified Customer
5
Category: Service
Service
No comment
Employees worked with
TJ
Tyler Jorgensen
Verified Customer
Post Falls, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customerVerified Customer
9
Category: Service
Always helpful! Quick response!
Found need to seek service before scheduled appointment! Was able to get in immediately for service. Greatly appreciated.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/28/2021 03:21 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to get you in earlier! It was our pleasure! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
BS
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BRAD S.
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
10
Category: Service
New Tires
Always great service
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/28/2021 03:19 PM

Brad, thank you for the 5 star review! We're so glad that your tire experience was so successful! It was our pleasure! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
SO
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STEVEN O.
Coeur D Alene, ID
Ford Explorer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/27/2021
verified customerVerified Customer
7
Category: Service
Not very favorable at first
Well, as in the past with service at our local Ford Dealer it was less than uneventful. I brought my truck in for the oil change and recall of the tail gate problem. When I went to pick it up and paying the $92 or so dollar bill. As I drove away I figured I better check my tires and it read the same psi as when I brought it in meaning the tire pressure was not checked yet said it had and that the rotation was not done. Brining it back I was told by Kevyn that they forgot to flash the memory so I went to check all the other work to make sure it was done. I noticed the tail gate had not been open so was upset and Kevyn said it did not have to be opened as it was a harness. Ok. The oil looked to be changed thank goodness. After he pulled it out and me having a conversation with the Service Manager about my concerns I hope in my truck and the tire pressure was still wrong in all tires yet the service report listed all tires were at 35 psi. The service manager took the truck and fixed the problem mentioning the pressure gage was not functioning properly. Ok .99 cents will by a back up one. Though they never checked it the first time. This not being my first experience with total disregard for the customer. I appreciate the manager taking initiative for helping me out. I just have to say you guys can do better please. Thanks

Steve Ostrom

PS: Tyler took good care of my wife the next day.
Employees worked with
TJ
Tyler Jorgensen
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