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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Tyler Jorgensen
TJ

Tyler Jorgensen

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1052 reviews)
73

Reviews of Tyler Jorgensen

DL
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DEBORAH L.
Sandpoint, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customerVerified Customer
10
Category: Service
As always outstanding service!!!!
Every time we bring our truck in we receive outstanding service!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/12/2021 03:27 PM

Deborah, thank you for the outstanding review! We're very proud to work on your truck and so glad that you're pleased with the level of service! Thank you for choosing Mike White Ford!

Employees worked with
TJ
Tyler Jorgensen
Verified Customer
Spokane Valley, WA
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
verified customerVerified Customer
9
Category: Service
Great
I have been doing business with this company for years and will continue. Live in Spokane but continue to return here for service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/12/2021 03:16 PM

Anonymous, thank you for the great review! We're grateful that you make the drive out to us! We hope to continue to make it worth your while! Thank you for choosing Mike White Ford!

Employees worked with
TJ
Tyler Jorgensen
GA
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GEORGE A.
Rathdrum, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
verified customerVerified Customer
10
Category: Service
great service again
Always great service from the time driving in until driving out. Appreciate the attention to detail when asking questions.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/08/2021 02:11 PM

George, thank you for the great review! We're so glad that you had such a nice experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
AS
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ALFRED S.
Post Falls, ID
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/04/2021
verified customerVerified Customer
8
Category: Service
Attention to detail
Tyler did a great job, got me checked in and pretty quick service. No fault of his own. But: shortly after my last oil service and tire rotation I saw that I was missing the center cap from my left rear wheel. The right front was loose and I hammered it tight. I ended up having to buy a new center cap for the missing one.

After this service and tire rotation I checked my wheels. The center cap in the left front wheel was not completely on. I kicked it on tight. I checked the rest of the wheels and found the right rear center cap loose as well. I kicked that one on as well.

The center cap I purchased was pretty expensive. With that expense, I would offer that you should put someone on quality control to ensure these are out in correctly.
Employees worked with
TJ
Tyler Jorgensen
BB
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BRUCE B.
Coeur D'Alene, ID
Ford Super Duty F-350 SRW
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2021
verified customerVerified Customer
6
Category: Service
recent oil change
I purchased my F-350 2 years ago with approx. 40,000 miles. Could not tell when fuel filters were changed, and so I changed them at about 40,000 miles. When in for oil change 6 months ago at 52,000 miles, service advisor asked if I wished fuel filters changed. He stated they should be changed every 15,000 miles. This did not sound correct, and so I read diesel maintenance manual. It states to replace them every 30,000 miles, unless driving in dusty conditions or heavy towing. Neither of these apply to me. When I was in for oil change at 57,000 miles, service advisor once again asked if I wished fuel filters changed. Once again, I said no as it is not due until 70,000 miles. I stated that if he could show me in writing why I should have them replaced after 17,000 miles I would do so. This written proof was not forthcoming.
As a consumer, I feel Mike White Ford is trying to run up my bill.
As a physician, I do not run up a bill on my patients, to increase my income.
If I am missing the point in this fuel filter replacement issue, please advise!
Employees worked with
TJ
Tyler Jorgensen
BS
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BRUCE S.
Liberty Lake, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customerVerified Customer
0
Category: Service
Service experience
Great job appointment was on time and got done in great time would recommend them to anybody
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2021 01:36 PM

Bruce, thank you for the great review! We're so glad that we were able to take care of you in a timely manner and to your satisfaction! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
PL
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PATRICK L.
Coeur D Alene, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customerVerified Customer
10
Category: Service
Maintenance.New tires.
Work was excellent. Efficient. Very knowledgeable regarding tire selection, timing, care, etc.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2021 01:30 PM

Patrick, thank you for the excellent review! We're so glad that we were able to assist you with new tires. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
MS
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MARK S.
Liberty Lake, WA
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/28/2021
verified customerVerified Customer
5
Category: Service
Service
No comment
Employees worked with
TJ
Tyler Jorgensen
Verified Customer
Post Falls, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customerVerified Customer
9
Category: Service
Always helpful! Quick response!
Found need to seek service before scheduled appointment! Was able to get in immediately for service. Greatly appreciated.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/28/2021 03:21 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to get you in earlier! It was our pleasure! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
BS
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BRAD S.
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
10
Category: Service
New Tires
Always great service
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/28/2021 03:19 PM

Brad, thank you for the 5 star review! We're so glad that your tire experience was so successful! It was our pleasure! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
SO
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STEVEN O.
Coeur D Alene, ID
Ford Explorer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/27/2021
verified customerVerified Customer
7
Category: Service
Not very favorable at first
Well, as in the past with service at our local Ford Dealer it was less than uneventful. I brought my truck in for the oil change and recall of the tail gate problem. When I went to pick it up and paying the $92 or so dollar bill. As I drove away I figured I better check my tires and it read the same psi as when I brought it in meaning the tire pressure was not checked yet said it had and that the rotation was not done. Brining it back I was told by Kevyn that they forgot to flash the memory so I went to check all the other work to make sure it was done. I noticed the tail gate had not been open so was upset and Kevyn said it did not have to be opened as it was a harness. Ok. The oil looked to be changed thank goodness. After he pulled it out and me having a conversation with the Service Manager about my concerns I hope in my truck and the tire pressure was still wrong in all tires yet the service report listed all tires were at 35 psi. The service manager took the truck and fixed the problem mentioning the pressure gage was not functioning properly. Ok .99 cents will by a back up one. Though they never checked it the first time. This not being my first experience with total disregard for the customer. I appreciate the manager taking initiative for helping me out. I just have to say you guys can do better please. Thanks

Steve Ostrom

PS: Tyler took good care of my wife the next day.
Employees worked with
TJ
Tyler Jorgensen
DP
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DAVID P.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
verified customerVerified Customer
10
Category: Service
2020 F350 Super Duty Service
The team at Mike White Ford do an awesome job taking care of my F350. They are professional and i was in and out on time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2021 03:01 PM

David, thank you for the awesome review! We love taking care of your F350! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
JS
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JAN S.
Hayden, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
verified customerVerified Customer
0
Category: Service
Happy Camper
Courteous and knowledgeable staff.
I feel comfortable bringing my car to Mike White Ford.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2021 02:59 PM

Jan, thank you for the kind review. We're so glad that you had such a great experience with our team and that you feel comfortable bringing your car in! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
Verified Customer
Thompson Falls, MT
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2021
verified customerVerified Customer
10
Category: Service
normal service
all went well and was informed of needed air filter cabin type
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2021 02:58 PM

Anonymous, thank you for the 5 star review! We're so glad that your service experience went so well! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
PT
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PAIGE T.
Post Falls, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customerVerified Customer
10
Category: Service
A+ service!
Connor and his team are the best!
Everything was explained so I could understand
So friendly and fast!
Love Love Love Mike White Ford!
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2021 02:57 PM

Paige, thank you for the excellent review! We're so glad that you had such a stellar experience with Connor and the team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
SR
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SHELLY R.
Spokane Valley, WA
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/22/2021
verified customerVerified Customer
10
Category: Service
Routine Maintenance
While I was happy with the way the service writer discussed the oil options with me and reviewed everything that was checked, I was disappointed with the time it took to let me know that my truck was ready. I could see my truck sitting in the lot (with the parking lights on) for over 15 minutes. When I went into the service bay to find out why I was still waiting, the service writer was eating a breakfast sandwich and claimed that he was "just finishing the paperwork". To me, this is not acceptable service as I was told my truck would be ready 8:00-8:15am and it was 8:20am when I went into the service bay after seeing my truck sitting. Thus, my truck was ready in the time promised. Additionally, the gentleman that helped me when I first arrived made a note for the service writer to check on the recall for my other truck and discuss scheduling with me, which did not happen and after seeing that breakfast seemed to be more important than making sure everything was taken care of, I didn't inquire again. I will call and schedule that with a different service writer.
Employees worked with
TJ
Tyler Jorgensen
BR
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BERTHA R.
Hayden, ID
Subaru Ascent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customerVerified Customer
10
Category: Service
Routine maintenance service and recommended service
Let me know the air filter needed to be changed. I appreciated that.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/22/2021 02:01 PM

Bertha, thank you for the 5 star review! We're so glad that your maintenance experience was so smooth and pleasant! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
Verified Customer
Dalton Gardens, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customerVerified Customer
8
Category: Service
close to home
appointments are three weeks out - too long
employee did not go over maintenance report, says everything looks fine
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/22/2021 02:00 PM

Anonymous, thank you for the review! We're sorry that our appointments are scheduled out so far. We are in the process of hiring additional technicians so we will hopefully have additional availability soon. Thank you for letting us know about the maintenance report. We will discuss this with our team so that we can improve moving forward!

Employees worked with
TJ
Tyler Jorgensen
TH
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TERRY H.
Spokane, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
verified customerVerified Customer
10
Category: Service
quality of customer service
first rate dealership...so very concerned with customer service....
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/22/2021 01:59 PM

Terry, thank you for the first rate review! We know that we are nothing without our customers - so your happiness is our first priority! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
verified customerVerified Customer
9
Category: Service
Appointment for the "works"
I had an appointment for the "works". I arrived right on time, was processed on a timely manner. My service was finished in 30 minutes! I was very pleased.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/21/2021 03:00 PM

Anonymous, thank you for the 5 star review! We're so glad that you had such a timely and speedy appointment! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
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