TJ

Tyler Jorgensen

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1061 reviews)
76

CH
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CHAD H.
Hayden, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
verified customerVerified Customer
Category: Service
Service department rocks
Always a pleasure dealing with the guys in service. Easy appointments, great attitudes, and reasonable prices. Thanks again!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2021 01:52 PM

Chad, thank you for the 5 star review! We're so glad that you had such a smooth and pleasant experience with our service team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RR
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ROBIN R.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
verified customerVerified Customer
Category: Service
Friendly staff
We had a great experience. Do wish the Ford dealers could remember to change the window sticker when you get an Oil change. We travel and visit several Fords. Trust me they all forget.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/14/2021 01:42 PM

Robin, thank you for the 5 star review! We're so sorry about the sticker situation! We're more than happy to mail you one though, if you like! Just reply to this email and let me know! It was a pleasure serving you! Thank you for choosing Mike White Ford! We hope that we have the opportunity to serve you again! Safe travels!

Employees worked with

JB
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JERRY B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021
verified customerVerified Customer
Category: Service
Great Service
From start to finish, oil change and tire rotation were completed quickly.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/12/2021 02:28 PM

Jerry, thank you for the great review! Oil changes and tire rotations are among the most important things that you can do for your car so keep up your excellent maintenance schedule! Thank you choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021
verified customerVerified Customer
Category: Service
Greeting, Updating progress.
Attendant came to my car as soon as I drove in and presented an "I'm here for you."
Verified what my problem was.

I was informed what had been done and suggested an improvement option and cost.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2021 10:50 AM

Anonymous, thank you for the fantastic review! Your service experience sounds like it went totally according to plan and was very smooth! Exactly how we want it to be for our customers! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JG
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JERRY G.
ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021
verified customerVerified Customer
Category: Service
Standard Oil Change & Tire Rotation
Mike White Ford consistently delivers excellent service. Service staff are customer service oriented and friendly. I always feel like they perform at a high level!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/06/2021 02:28 PM

Jerry, thank you for the excellent review! We're so proud of our service staff and very glad that you continue to trust us with your vehicle! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GJ
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GEORGE J.
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021
verified customerVerified Customer
Category: Service
Courteous staff. Comfortable waiting area. Quick service.
Well trained staff and prompt service as well as comfortable waiting area makes bringing a vehicle in for routine service a pleasant experience.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/06/2021 02:27 PM

George, thank you for the 5 star review! We're so glad that you enjoyed your interactions with our team and felt comfortable while waiting! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
verified customerVerified Customer
Category: Service
Great service would recommend
Everything from dropping off my vehicle and getting immediate help to the timely fashion of completing my vehicle I will definitely be bringing my vehicles back for future work
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/05/2021 02:29 PM

Anonymous, thank you for the great review! It sounds like your visit in our service department was smooth sailing from start to finish! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JA
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JOHN A.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2021
verified customerVerified Customer
Category: Service
My oil change
Always a good place for service. Friendly staff that are easy to talk to and explain things.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/05/2021 02:27 PM

John, thank you for the good review! We're so glad that your oil change went quickly and smoothly! We're also glad that you enjoyed spending some time with our team! We're passionate about cars and love to share what we know and learn from our customers as well! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
20K miles service check
Quick service, received recommendations on tires
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/05/2021 02:25 PM

Anonymous, thank you for the great review! We're so glad that your 20k check went well! We stand by our tire "Low Price Guarantee" and can promise that it's the best price you'll find! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SG
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SHANE G.
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
12-31-2020 service
Fast, friendly and thorough.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/05/2021 02:22 PM

Shane, thank you for the 5 star review! We're so glad that your New Year's Eve service was fast, friendly and thorough! Those are always our goals! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

AJ
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ANNETTE J.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
Mike White Ford Service Center is the BEST!
Excellent Customer Service!!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/05/2021 02:22 PM

Annette, thank you for the excellent review! We're so glad that you had such a great experience with our service team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JJ
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JEREMY J.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
Service team is great
The service team that helped me was great. Very white glove level service. Good job!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2020 08:28 AM

Jeremy, thank you for the great review! We're so glad that you had such a good service experience with our team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MS
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MATTHEW S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
verified customerVerified Customer
Category: Service
Excellent Customer Service
Friendly and attention to details
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/21/2020 03:09 PM

Matthew, thank you for the excellent review! We're so glad that you had such a friendly and thorough experience with our team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
verified customerVerified Customer
Category: Service
Tyler Saves the Day Again!
Tyler and the Lube team are magical and deserve a very hearty thanks! There's nowhere else I'd go!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/21/2020 03:08 PM

Anonymous, thank you for the 5 star review! We agree - both Tyler and our Lube team are fantastic and we're very proud of them! We'll be sure to pass along your kind words! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DW
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DENISE W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
verified customerVerified Customer
Category: Service
Friendly, expedient, professional
Welcoming atmosphere, friendly staff, work was done quickly, all concerns addressed.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/21/2020 03:06 PM

Denise, thank you for the 5 star review. Welcoming, friendly and fast and three of our most important goals, and we're glad to hear that we were able to meet those for you! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
verified customerVerified Customer
Category: Service
Your people
Your people are outstanding. I wish picking up the vehicle after service is completed could happen faster.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/17/2020 02:50 PM

Anonymous, thank you for the 5 star review! We're so glad that you enjoyed our team. We understand your frustration at getting the vehicle back sooner and we will certainly discuss ways to improve at our next team meeting. It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RG
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RONNIE G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
verified customerVerified Customer
Category: Service
Trụck service
Tyler goes way beyond looking out for my truck service. Helps me keep all my rigs upto date on there preventive maintenance schedules.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/17/2020 08:14 AM

Ronnie, thank you for the 5 star review! We're so glad that you've had such great experiences with Tyler and that he's taken such good care of your trucks! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RJ
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RONALD J.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
verified customerVerified Customer
Category: Service
Service staff
Personable and prompt.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/17/2020 08:13 AM

Ronald, thank you for the 5 star review! Personable and prompt are two of our biggest goals so we're glad we could give you a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RT
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RICHARD T.
Athol, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/14/2020
verified customerVerified Customer
Category: Service
What good is a warranty??
It was great finally somebody took the time to look up the history of car. And I was right the windshield was replaced which my salesman (Ray) and the woman in charge of service denied it what a bunch of frickin liars!!! To Lazy To Look Up!! The A pillar trim flew off the car during the full BUMPER to BUMPER FORD 12 month warranty went in to get piece replaced. Said the glass was never replaced but yesterday a parts man looked it up and it was right there in the records!! but I still had to pay for half of it even though I payed for full warranty. What good is a warranty when you can't back it up.
I saw the R code mustang in there love it and want it(I can pay cash with no salesman involved) but if you can't cover a warranty for an explorer you probably won't cover a mustang!!!
Not Recommended
Employees worked with

GR
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GABRIEL R.
Blanchard, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2020
verified customerVerified Customer
Category: Service
Very friendly
Tyler Jorgensen was so great, So friendly and listened to my needs for my F150. The job was done in an hour and I was so pleased. I have always been pleased with my service, but I have to say Tayler was exceptional. I hope that management makes sure he knows he did great.

Have not been able to change the member name on account of my F150 from my Husband Gabriel (since he passed away Oct 2018). I am his wife Terry Richter who is filling out this information., and drives the F150.
Ms Terry Richter
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/15/2020 01:39 PM

Terry, thank you for the fantastic review. We have changed the name on your account and that shouldn't be an issue any longer. We are very proud of Tyler but we will also pass along your kind words to both Tyler and his management. It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
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