TJ

Tyler Jorgensen

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1054 reviews)
74

DS
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DIRK S.
Hayden, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
verified customerVerified Customer
Category: Service
Great experience
Service was done in record time. Friendly staff, comfortable waiting area.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/08/2021 02:38 PM

Dirk, thank you for the fantastic review! We're so glad that we were able to take care of your vehicle quickly and well! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DL
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DAVID L.
Rathdrum, ID
Ford F250
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/04/2021
verified customerVerified Customer
Category: Service
Tires and alignment, very slow.
Took them until 4:00 to have it done.... and the alignment was in spec and needed no adjustment. 6 1/2 hours to mount and balance tires. Why do they make appointments.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/04/2021 03:00 PM

David, we understand your frustration. As we stated at the beginning of your appointment, the estimated time for completion was 3:00 p.m. However, we did end up needing a bit more time to finish. Which is why we made an adjustment on the pricing for your service work. We're sorry that we weren't able to meet your expectations and pledge to continue to work harder and have better communication every day. Thank you for choosing Mike White Ford. 

Employees worked with

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Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
verified customerVerified Customer
Category: Service
Excellent service and fast.
I had the The Works done on my car and it was ready in an hour. Lovely place to sit and wait.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/04/2021 02:46 PM

Anonymous, thank you for the excellent review! We're so glad that you treated your Focus to The Works and that you had an enjoyable time waiting for the work to be completed! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MW
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MARIANNE W.
Plummer, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/29/2021
verified customerVerified Customer
Category: Service
Truck service
Excellent truck service. Tyler tried to sell tires Wanted to hustle me right in! We purchased tires 2 years ago there and got 36k miles on a 65k mile rated tire. Tyler was supposed to check into this and get back to us
Never heard from him
Not Recommended
Employees worked with

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Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
verified customerVerified Customer
Category: Service
2010 Ford
I am totally pleased with the service and waiting period.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2021 03:29 PM

Anonymous, thank you for the 5 star review! We're so glad that you were pleased with your service experience! We always strive to keep our customers waiting for as little time as possible! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

EF
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ERIC F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
verified customerVerified Customer
Category: Service
An honest service advisor is so nice
came in for my regular service and it went smoothe as always. I put 80,000 miles in 2 years on my Explorer i bought new here. Tyler has been a great service advisor and i totally trust him. that’s refreshing as you know. great service in service at Mike White Ford
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2021 03:28 PM

Eric, thank you for the incredible review. We're so glad that you've had such a great experience with Tyler as your advisor! We will most certainly share your feedback with him! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TM
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TROY M.
Nine Mile Falls, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
verified customerVerified Customer
Category: Service
F 350 ford truck
On time professional service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2021 03:26 PM

Troy, thank you for the excellent review! We're so glad that we were able to provide you with timely and professional service! That's always our goal! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DR
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DARLENE R.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2021
verified customerVerified Customer
Category: Service
Good Service
They were right on it, when I arrived. Waiting time was great,
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2021 03:23 PM

Darlene, thank you for the good review! We're so glad that your service was prompt and your wait as expected! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2021
verified customerVerified Customer
Category: Service
Oil change
Great customer service, cheapest price Oil Change
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2021 03:02 PM

Anonymous, thank you for the great review! We're so glad that you enjoyed spending some time with our service team and we're very proud of our oil changes! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MG
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MARIO G.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021
verified customerVerified Customer
Category: Service
F150
Very nice treatment and care. My F150 was serviced, completed fuel injector service, transfer case service and new battery installed. All was completed and vehicle was ready early.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2021 03:01 PM

Mario, thank you for the 5 star review. We're so pleased that you had such a pleasant experience with our service team! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Osburn, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
verified customerVerified Customer
Category: Service
Service
Staff was very helpful, said how long I would have to wait, they were right on schedule.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/21/2021 01:57 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to give you an accurate timetable and make sure that everything was taken care of! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RA
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RICK A.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
verified customerVerified Customer
Category: Service
..
fine
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/20/2021 02:43 PM

Rick, thank you for the fantastic review! We're so glad that you had a fine experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

AH
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ALEX H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
verified customerVerified Customer
Category: Service
Great Customer Service
Great customer service by a great group of professionals.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/18/2021 03:29 PM

Alex, thank you for the great review! We're so glad that you had such a fantastic time with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

CH
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CHAD H.
Hayden, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
verified customerVerified Customer
Category: Service
Service department rocks
Always a pleasure dealing with the guys in service. Easy appointments, great attitudes, and reasonable prices. Thanks again!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2021 01:52 PM

Chad, thank you for the 5 star review! We're so glad that you had such a smooth and pleasant experience with our service team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RR
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ROBIN R.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
verified customerVerified Customer
Category: Service
Friendly staff
We had a great experience. Do wish the Ford dealers could remember to change the window sticker when you get an Oil change. We travel and visit several Fords. Trust me they all forget.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/14/2021 01:42 PM

Robin, thank you for the 5 star review! We're so sorry about the sticker situation! We're more than happy to mail you one though, if you like! Just reply to this email and let me know! It was a pleasure serving you! Thank you for choosing Mike White Ford! We hope that we have the opportunity to serve you again! Safe travels!

Employees worked with

JB
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JERRY B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021
verified customerVerified Customer
Category: Service
Great Service
From start to finish, oil change and tire rotation were completed quickly.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/12/2021 02:28 PM

Jerry, thank you for the great review! Oil changes and tire rotations are among the most important things that you can do for your car so keep up your excellent maintenance schedule! Thank you choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021
verified customerVerified Customer
Category: Service
Greeting, Updating progress.
Attendant came to my car as soon as I drove in and presented an "I'm here for you."
Verified what my problem was.

I was informed what had been done and suggested an improvement option and cost.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2021 10:50 AM

Anonymous, thank you for the fantastic review! Your service experience sounds like it went totally according to plan and was very smooth! Exactly how we want it to be for our customers! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JG
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JERRY G.
ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021
verified customerVerified Customer
Category: Service
Standard Oil Change & Tire Rotation
Mike White Ford consistently delivers excellent service. Service staff are customer service oriented and friendly. I always feel like they perform at a high level!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/06/2021 02:28 PM

Jerry, thank you for the excellent review! We're so proud of our service staff and very glad that you continue to trust us with your vehicle! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GJ
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GEORGE J.
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021
verified customerVerified Customer
Category: Service
Courteous staff. Comfortable waiting area. Quick service.
Well trained staff and prompt service as well as comfortable waiting area makes bringing a vehicle in for routine service a pleasant experience.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/06/2021 02:27 PM

George, thank you for the 5 star review! We're so glad that you enjoyed your interactions with our team and felt comfortable while waiting! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
verified customerVerified Customer
Category: Service
Great service would recommend
Everything from dropping off my vehicle and getting immediate help to the timely fashion of completing my vehicle I will definitely be bringing my vehicles back for future work
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/05/2021 02:29 PM

Anonymous, thank you for the great review! It sounds like your visit in our service department was smooth sailing from start to finish! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
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