SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

MS
gravatar
Michael S.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2017
verified customerVerified Customer
Category: Service
Customer Service was responsive.
Good Job
Recommended
Employees worked with

MS
gravatar
Michael S.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2017
verified customerVerified Customer
Category: Service
Customer Service was responsive.
Good Job
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2017
Service Type: Maintenance
Category: Service
Usually very good customer service even if they are a bit pricey.
Didn't have all of the recommended service. I went in for an oil change and got a quote for approx 600 dollars for services that were claimed I needed. I opted out and just had the oil change. In the beginning they used to vaccum my rugs this time only drivers side? Nice wash job though.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 03/21/2017 01:06 PM

Hello Susan,

It was a pleasure speaking to you today and I appreciate your time.

Please feel free to drop in the next time you have some free time so that I can have the vehicle washed and vacuumed.

Thank You.

Christopher S. Haggstrom
Service Manager

Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendliness of the staff
Overall I am pleased with Lakeland Hyundai, just not please with the issue I had
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/24/2017 07:29 AM

Thank you for your rating and review. We apologize for  your inconvenience and issue regarding your wiring. It is frustrating to deal with any situation that is not directly related to any action you have personally taken and yet still be responsible. On rare occasions have we seen this issue and very few cases have been reported to Hyundai USA about this particular problem. We do know that Hyundai Engineers are working on more eco-friendly products that stand up to elements and other factors (rodents), but unfortunately this does not help your immediate concern. As part of our reporting process, we have notified Hyundai of this particular issue and have yet to hear back specifically about your needed repair.

Again we apologize for your inconvenience and troubles. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everything that needed to be done to my car was explained to me before the work was started
Work was done right
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/20/2017 01:40 PM

Thank you for your rating and review. We are pleased that we were able to complete your service to your satisfaction. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KH
gravatar
Kelli H.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fast friendly service
fast friendly service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/20/2017 11:38 AM

Thank you for your rating and review. We're glad we could provide you with fast, friendly service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PG
gravatar
Patricia G.
Plant City, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Issues on both cars after going to Lakeland hyundia
Nice place. But does not seem to be attention to detail.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 03/21/2017 07:22 AM

Hello,

I called and left a message on your voicemail.

Please call me at the phone number below so I may help with your concern.

Thank you and I look forward to speaking with you.

Christopher S. Haggstrom
Service Manager

Christopher S H., Service Manager from Lakeland Hyundai responded on 03/21/2017 10:42 AM

Thank you for taking the time to speak to me today.
 
Your next service visit will be complementary and we will also pick up and deliver your vehicle from your home to make this more convenient.
 
Thank You.
 

Christopher S. Haggstrom
Service Manager

Employees worked with

Verified Customer
Plant City, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Convienenint location
Car wash left bugs on the front end. Pleasant waiting area with wifi and coffee! Service was Done in timely Manner !
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/20/2017 01:31 PM

Thank you for your rating and review. We apologize for your vehicle not being completely cleaned when you left service. We have notified Lakeland Hyundai Service Manager Chris Haggstrom and he will address your concerns with our porters and staff. He can be reached directly at 863-577-5122.

Again, we apologize that we did not meet you expectations of service and will continue to work with our teams for excellent customer service every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PB
gravatar
Peter B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Santa Fe
Met promptly at check in. Work done in a timely manner. Recommendations taken under advisement.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/20/2017 11:39 AM

Thank you for your rating and review. Providing a quality service with inspections that provide you the information to make informed decisions is why we're here.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JM
gravatar
John M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership!
Excellent and polite staff!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/16/2017 01:46 PM

Thank you for your rating and review. We have the popcorn machine at the front door and you are always welcome to fresh popcorn - if there is none, please ask any sales associate and they will gladly have some made. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JL
gravatar
Jennifer L.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service and attention to detail!
Excellent and fast service. The car was washed and vacuumed and looked new upon completion. Samantha Giddens is a fantastic service writer and makes sure you are taken care of.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/16/2017 01:53 PM

Thank you for your rating and review. Samantha does a great job and we are proud to have her part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sammi your service representative
Sammi is the best service representative I have ever had.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/16/2017 01:55 PM

Thank you for your rating and review. Samantha is very attentive to every customers needs and is a valuable part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Just like family
great place to be.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/15/2017 07:12 AM

Thank you for your rating and review. We appreciate your business and thank you for the kind words; we know our teams appreciate all of our customers.  If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RP
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
people employed there
Bobs review
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/13/2017 05:42 AM

Thank you for your rating and review. We're glad we could provide you with good service. If we can do anything, don't hesitate to ask.. we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Good service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/10/2017 09:05 AM

Thank you for your rating and review. Thank you for coming to Lakeland Hyundai Service; we appreciate your business and look forward to your next visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CF
gravatar
Cherryl F.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine maintenance
This was a wonderful experience. Everything was done in the expected timeframe for the exact dollar amount that was quoted.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/10/2017 09:07 AM

Thank you for your rating and review. We're glad we could live up to your expectations and provide quality, timely and professional service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DP
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always treated well and never a problem
Great place, I've been coming here for many years and will continue to do so.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/09/2017 07:02 AM

Thank you for your rating and review. Thank you for your continued support of Lakeland Hyundai Service and we look forward to helping you with any of your service needs in the future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff and service
The service department was very accommodating when I called for an appointment. They were on time and my vehicle was taken care of in a timely manner.
They also washed and vacuumed the inside of my vehicle without asking. Nice job.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/09/2017 07:00 AM

Thank you for your rating and review. We believe good service starts with trying to accommodate every customer and their needs - going above and beyond expectations makes for great service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GK
gravatar
Gary K.
Bartow, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Samantha is a fantastic service advisor.
Samantha makes me feel like I'm an important customer. She always takes good care of my vehicle.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/09/2017 06:55 AM

Thank you for your rating and review. You are an important customer and Samantha does a great job for our service team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JW
gravatar
Judith W.
Eagle Lake, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All the people are helpful and friendly
Always recommend hyundai
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/09/2017 06:52 AM

Thank you for your rating and review. Thank you for the recommendation and we truly appreciate your business.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

gravatar
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent
excellent
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/09/2017 06:48 AM

Thank you for your rating and review. We strive for excellence - we're pleased we could meet your expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.