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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1198 reviews)
92

Reviews of Ricardo Garcia

HV
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Hall V.
Tempe, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Win-Win
I was immediately greeted by an employee upon arrival at the service center who checked me in, then passed me along to Ricardo who guided me the rest of the way through the service process. Ricardo listened to all of my concerns and took the time to address each one of them based on his knowledge, which was quite substantial. He even came to find me twice during the repair process to address specific issues (nasty air filter, no tread on one tire, etc.) to ask my permission to replace them or leave as they were in order to keep the cost of repair down, which I really appreciated.

The ultimate cost hurt the wallet a bit, but dealerships do tend to be a bit more expensive. You get what you pay for, though. I am thoroughly impressed and very happy with the repairs and condition of my car. Thanks, Earnhardt Hyundai North Scottsdale! :)

The interior of the dealership itself is super clean, really comfortable chairs in the waiting area and free WiFi so I could work while waiting for my car to be repaired.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/25/2016 10:33 AM

Win win indeed.

What a great review and recommendation, thank you so, so much.  We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
service takes so long, even with appt!
my car was there for 4 hours and I feel like longer if I didn't call to check up on it.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/24/2016 09:09 PM

Thank you for the feedback.

Generally we try very hard to find the balance between diagonsising the car correctly while respecting your schedule.  Your car went in to the first available qualified technician.  We understand the trust you place in us when you give us your car and we truly do everything we can to complete repairs quickly.  It is always difficult to predict how long diagnosis will take, but please know we really do respect your time and work hard to get your car back to you without delay.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DJ
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Douglas J.
Phoenix, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Tex and his boys are okay.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2016 09:58 AM

Thank you for the great review.

We are glad to be your Hyundai dealer and with all the Ubering you do, we k of we'll see you again soon.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
KD
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Karon D.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
QUICK AND EFFICIENT
I WAS VERY HAPPY WITH THE SERVICE I GOT
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2016 02:03 PM

Thank you Karon for the post and the tweet!

We are glad to be your Hyundai dealer and we look foward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
LM
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Lisa M.
Montgomery, IL
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great staff and service, long wait...
Great staff, Ricardo was very nice to work with. However, even with an appointment, I waited over four hours for an oil change. Kind of defeated the purpose of having an appt...
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/17/2016 10:40 AM

Thank you for the positive review despite the wait time this visit.

We did a bit more than only an oil change, but still we owe you a faster visit on your next appointment.

We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Phoenix, AZ
2013 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Call early
Overall excellent. Call early for service appt.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/15/2016 08:03 AM

Thank you for the positive review.

We're glad you enjoyed our service and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
JB
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John B.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sonata
Better than my expectations
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/14/2016 11:02 AM

Thank you John.

We are glad to be your Hyundai dealer and while we may not be able to do all of the things you asked for next visit, we will do our best  (beer and wine are great suggestions).

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
MS
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Michael S.
Cave Creek, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
thoroughly professional
again excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/13/2016 06:06 PM

Thank you for the 5-star review.

 We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
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L.
2014 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly service
yes
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/12/2016 02:52 PM

Thank you for the positive review.

We are glad to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
OS
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Olga S.
Scottsdale, AZ
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and great service
Once again, the service department is great and friendly!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/10/2016 07:37 PM

Thank you Olga.

We are lucky to have great and friendly customers like you.  Thank you for,choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
BH
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Beverly H.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Very professional and friendly
Always professional, reliable and accommodating.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/09/2016 03:12 PM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
My 30,000 mile check up
Customer service is excellent. Maintence service also excellent.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/07/2016 02:53 PM

Thank you for the Excellent review.

We are glad to be your Hyundai dealer and we look forward to serving you for the next 30,000 miles and all the miles beyond.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
CC
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Charles C.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Big TVs and Air Conditioning woohoo!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/05/2016 07:38 AM

Thank you Charles.

Big TVs and Air Conditioning whoo hoo indeed.  Even our shop is air conditioned, this IS Arizona afterall.  We appreciate the great review and we look forward to seeing you again next visit (we also have heat in the wintertime - you'll love it).

Thanks again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Phoenix, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service!
Ricardo was excellent! I was in a bind because my car was acting up, however I needed to get to work. Although they didn't have any loaner cars available, he called Enterprise and arranged for me to have a rental. The whole process was quick and easy!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/04/2016 12:20 PM

Thank you for the excellent review and recommendation for Ricardo.

We're glad Ricardo was able to save the day for you when you needed him and we'll look forward to seeing you on your next (hopefully planned) visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
blank
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Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/04/2016 05:20 AM

Thank you for the 5-star review.

Blank blank.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
CONVIENENCE
GREAT SERVICE
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/03/2016 02:45 PM

Great customers.

Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Fountain Hills, AZ
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It is about the people who represent the dealership great!
All positive and within the time line estimated.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/02/2016 04:55 PM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
KT
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Karen T.
Mesa, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, professional people
Yes
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/29/2016 03:58 PM

Thank you Karen.

 We are glad to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
NP
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Norman P.
Cave Creek, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service.
I would refer the whole process to anybody!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2016 09:18 PM

Thank you Norman.

We are glad to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
KP
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Keni P.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Well done
We are happy with the level of service received
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2016 09:21 PM

Thank you for the positive review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
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