Business Solutions
SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

Reviews of Mary A Carter

HH
gravatar
Harley H.
Alvarado, TX
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Mediocre
Went in for oil change and was told I would get a wash and a vacuum. Neither of those happened even after I left it overnight for these services.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/22/2016 01:46 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  I apologize that we did not provide you with the complimentary wash and vacuum.  I can only assume it was missed due to the rain.  I assure you, that we make every effort to provide a complimentary wash and vacuum weather permitting.  We would be happy to wash and vacuum your vehicle at any time.  Simply stop by during normal business hours Monday thru Saturday and we will take care of you.  When you come in, please ask for JD so I can have the opportunity of meeting you.

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
EH
gravatar
Eric H.
Burleson, TX
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Excellent customer service friendly staff clean facility what is supposed to be done to your car is done in a timely manner
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/14/2016 05:53 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
MM
gravatar
Mirhet M.
Fort Worth, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
Service was super fast .
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/14/2016 05:56 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
AS
gravatar
ANNETTE S.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Already mentioned on first page
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/11/2016 05:38 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
MM
gravatar
Marsha M.
Fort Worth, TX
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Waited to long for loaner car
Need more help
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 09/23/2016 03:15 PM

We would like to thank you for taking the time to give us a review. I apologize it took long for a loaner vehicle, we will follow with you by phone in the next few days. In the meantime, please do not hesitates to call me if I could be of any assistance.

 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
LJ
gravatar
Laura J.
Cleburne, TX
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hiley Hyundai Burleson Is Still Good
I gave 5 stars because I didn't want them to fire anyone. The prices are average (a bit high). My service advisors -- men AND women -- have always been nice to me at this location.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 09/15/2016 10:10 AM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
VO
gravatar
Victoria O.
Crowley, TX
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department
Excellent
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 09/09/2016 09:08 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
DH
gravatar
Dwaine H.
Joshua, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Very informative and carrying
Thank you
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 09/06/2016 01:10 PM

We would like to thank you for taking the time to give us a review. If I could be of any assistance, please do not hesitate to call me.

 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
TO
gravatar
THOMAS O.
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
this is confusing I don't know what you want.
Your service staff give me the feeling that they care about my car's safety and reliability .
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 09/02/2016 06:20 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I can be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Employees worked with
MC
Mary A Carter
CL
gravatar
Charlene L.
Sherwood, AR
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff
The staff takes pride in meeting the customer's expectations.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 08/31/2016 05:55 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
MM
gravatar
MOLLY M.
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Be cautious about purchasing a new Tucson
they have a known transmission problem that kept my 4 month old vehicle in the shop for 31 consecutive days! Yet Hyundai and the dealers continue to sell the vehicles....maybe the are thinking it will fix itself? This is not an honest or trustworthy company.
Not Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 09/01/2016 04:09 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. I'm sad to hear you are still experiencing problem with the shifting, I will follow up with by phone. 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2012 Hyundai Genesis Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Part needed for a/c repair was not in stock, but came in within a day. Quick repair once in. Appreciate the multi-point inspection and having car cleaned as routine part of service with Hiley.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 08/27/2016 03:17 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
Verified Customer
Joshua, TX
2013 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Never use
Horrible service- customer satisfaction and prompt service is not priority!
Not Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 08/24/2016 03:51 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. I'm sorry to hear we did not provided the level of service you deserve. We will follow up with you by phone in the next few days.  Please do not hesitates to call me if I could be of any assistance.

 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
LB
gravatar
LYNDA B.
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick as always
Always courteous. Cost about what I would pay at regular garage but I know it is hyundai approved
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 08/18/2016 09:02 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
GW
gravatar
G W.
Alvarado, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people
Helpful service personnel. Nice clean car after they completed service.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 08/12/2016 06:30 AM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
LL
gravatar
Linda L.
Fort Worth, TX
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They make sure they understand what you want
excellent clarification, and work done
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 08/08/2016 09:46 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job
All was done well in a reasonable time.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 08/08/2016 09:44 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
JB
gravatar
Jayakumar B.
Fort Worth, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Good
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/30/2016 01:35 PM

We would like to thank you for taking the time to give us a review. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
JY
gravatar
Joseph Y.
Arlington, TX
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I loved it.
Great smiles, free car wash and vacuum. Employees were really kind and friendly.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/30/2016 01:33 PM

We would like to thank you for taking the time to give us a review. We appreciate your positive feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
FL
gravatar
Fran L.
Fort Worth, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Knowledgeable and customer care
Best Hyundai service we have dealt with
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/22/2016 06:53 AM

We would like to thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.