MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

AM
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Amy M.
Arlington, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Satisfactory Service
In for my 7500 mile service - the service was swift and the department rep was friendly even though I was a less than cheery, so a big thank you for that, and she was very knowledgeable.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/27/2017 12:33 PM

Good afternoon Amy.  I hope your day got my cheerful after your service.  

Welcome to the Hiley family.  We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JS
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James S.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely service.
The service department did a very good job and finished in a timely manner.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/27/2017 08:17 AM

Good morning James.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DJ
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Deborah J.
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Willing to help the customer understand
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/25/2017 06:47 AM

Good morning Deborah.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DB
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David B.
Alvarado, TX
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT AND FRIENDLY SERVICE AGENTS
Always friendly, kind and courteous agents. Making sure everything is done to my satisfaction and according to the manufactures recommendation s.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/25/2017 06:46 AM

Good morning David.  Happy to hear everything was done to your satisfaction. 

We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SM
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Sandra M.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Maintenance service
Excellent customer service by friendly employees in a timely manner.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/25/2017 06:44 AM

Good morning Sandra.  Thank you for the kind remarks.  We hope you had a great Thanksgiving holiday.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JK
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Jannie K.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close to home
Very happy
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/20/2017 02:36 PM

Good afternoon Jannie.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent service
My car went in on time, was finished quickly and came out clean.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/18/2017 06:47 AM

Good morning.  I would like to thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Mary, in the service department is top notch. Mary always has a smile and keeps you update on the progress of your vehicle seevice.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/17/2017 10:28 AM

Good afternoon.  Thank you for taking the time to complete our survey.  Your kind remarks are greatly appreciated.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
A recall campain
Mary was awesome in keeping me posted on the cost & process as well as when it was complete and ready for pickup.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/16/2017 03:41 PM

Good evening.  Thank you for the wonderful compliments.  We appreciate you taking the time to complete our survey.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JW
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Jasmine W.
Dallas, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
No problems, great service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/14/2017 03:20 PM

Good afternoon Jasmine.  We appreciate you choosing Hiley Hyundai for your service needs. 

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

LC
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Lisa C.
Whitney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very friendly staff
I bought my car from Hiley Hyundai and was very impressed with them so I drive 45 minutes to get my car serviced there
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/14/2017 07:38 AM

Good morning Lisa.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We appreciate you making the extra effort to drive 45 minutes to our dealership to allow us to be of service to you.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Fast & Friendly
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/13/2017 01:01 PM

Good afternoon.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SC
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Sandra C.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service experience
Always a great experience. Mary does a great job and communicates perfectly leaving me extremely satisfied each visit.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/13/2017 01:13 PM

Good afternoon Sandra.   Thank you for the wonderful compliments.  We appreciate you trusting in Hiley Hyundai for your service needs.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary’s Customer service skills
Mary has great customer service skills
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/13/2017 01:14 PM

Good afternoon.  I would like to thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very thorough
Great service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/13/2017 09:33 AM

Good morning.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great customers survive.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/10/2017 01:10 PM

Good afternoon.  I would like to thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

LF
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Leopoldo F.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service and friendly staff
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/09/2017 12:25 PM

Good afternoon Leopoldo.  We appreciate the compliments.  
Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SW
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STEPHEN W.
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2017
verified customerVerified Customer
Category: Service
Traveling Captain
After an explanation from the Service Manager, I have changed my rating to a 5. The service referenced was the prior service and during that service, everything was preformed correctly, professionally and in a timely manner.
Recommended
Employees worked with

JM
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John M.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Very polite and service was great
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/06/2017 06:58 AM

Good morning John.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SW
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STEPHEN W.
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2017
verified customerVerified Customer
Category: Service
Traveling Captain
After an explanation from the Service Manager, I have changed my rating to a 5. The service referenced was the prior service and during that service, everything was preformed correctly, professionally and in a timely manner.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/05/2017
Service Type: Repair
Category: Service
Traveling Captain
They need to work and their record keeping.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/06/2017 02:44 PM

Good afternoon Stephen.  It was a pleasure speaking with you.  I apologize for the misunderstanding.  After our conversation, I hope you have a better understanding.  

We appreciate you choosing Hiley Hyundai for your service needs and look forward to exceeding your expectations for many years to come.  

Kind regards, 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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