MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

YC
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Yesenia C.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Workers are very polite. Mary is my favorite
Would definitely go back to this place...
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/14/2017 02:48 PM

Good afternoon Yesenia.  Thank you for the kind words.  We appreciate you taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Joshua, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change
!!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/14/2017 02:46 PM

Good afternoon.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was timely. Service representative was knowledgeable and helpful
My appointment was timely, the service was provided quickly, and representative was helpful
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/12/2017 04:34 PM

Good evening.  We appreciate the compliments.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SU
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Stacie U.
Burleson, TX
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/24/2017
verified customerVerified Customer
Category: Service
Review for Mrs. Mary Morse
Mrs. Morse was awesome at the initial service. I still stand my previous review. Remember: this new comment is only for Mrs. Morse who receives all 5-stars! Unfortunately, I cannot give five stars to the overall rating, because I was told this review was for Mrs. Morse, and, clearly, it's not. S. Usdin
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/07/2017
Service Type: Maintenance
Category: Service
I still have no rear heat in my 4 month- old new car!
Not happy! Not happy at all! Pretty pissed in fact! I don't know, yet, if I would refer a friend here.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/07/2017 11:37 AM

Good afternoon Stacie.  It was a pleasure speaking with you.  I look forward to seeing you on Saturday and I assure you we will remedy the heating issue to the rear vents.  

Kind regards, 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Joshua, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary was kind
Good
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/05/2017 09:11 AM

Good morning. Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AC
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Annette C.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Excellent customer service. Very professional and very helpful! Very happy with the services they provided for me. Highly recommend.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/05/2017 09:14 AM

Good morning Annette.  We appreciate the wonderful compliments.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TB
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Todd B.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable
Great service!!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/04/2017 08:40 AM

Good morning Todd.  We appreciate the kind remarks.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KR
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Kelly R.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
Always have a great experience with Hiley Hyundai and this last visit was no exception. Warm wishes and happy holidays to all Hiley Hyundai employees!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/04/2017 08:45 AM

Good morning Kelly.  Thank you for the kind words.  We appreciate you taking the time to complete our survey.  Your feedback is greatly appreciated.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JF
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John F.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Satisfied
Courteous and Knowledgeable Service Advisor. Took care of a Recall as well as First Service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/02/2017 12:05 PM

Good afternoon John.  We appreciate the compliments.  I would like to welcome you to the Hiley Family and thank you for taking the time to complete our survey.  

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

WW
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Wilbert W.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Immediate assistance upon arrival!
My second time going into Hiley Hyundai for service and have been attended to immediately. Love it!!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/01/2017 02:50 PM

Good afternoon Wilbert.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 


Welcome to the Hiley Family!


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2017
verified customerVerified Customer
Category: Service
Great service
Friendly staff especially Mary. She always goes out of her way to make sure I'm comfortable and finished as fast as possible.
Recommended
Employees worked with

KP
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Karen P.
Haltom City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Fast & courteous!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/30/2017 11:50 AM

Good afternoon Karen.  We appreciate the compliments.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2017
verified customerVerified Customer
Category: Service
Great service
Friendly staff especially Mary. She always goes out of her way to make sure I'm comfortable and finished as fast as possible.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/30/2017
Service Type: Maintenance
Category: Service
Good service
Good service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/30/2017 11:48 AM

Good afternoon.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 





JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Austin, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Flat tire
Overall good experience with this dealership
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/30/2017 09:47 AM

Good morning.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

GB
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Greg B.
Arlington, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
So communication problems but overall an outstanding experience
So communication problems but overall an outstanding experience
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/30/2017 09:51 AM

Good morning Greg.  I apologize that we failed to communicate with you better.  I appreciate you providing me with your feedback.  We will strive to do better in the future.  

Thank you for trusting in Hiley Hyundai for your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

VT
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Valerie T.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people!!!
The only reason I won't return for service is the commute .....I moved about 4 hrs away.. I will definitely miss everyone's smiling faces and hope to connect with the same fast, competent, dependable, friendly service near my new home!!! Thank you all, again! (A special thanx to Mary)
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/29/2017 11:00 AM

Good afternoon Valerie.  It's been a pleasure working with you.  We hope the new dealership will take good care of you.  

You are welcome to stop by any time that you are in the area and say hello and we will be happy to give you a complimentary car wash.  

Best wishes, 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JJ
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Josh J.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Jacobs review
Mary made it happen. Great work.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/29/2017 11:07 AM

Good afternoon Josh.  Thank you for completing the survey.  Your feedback is very much appreciated.  

We look forward to exceeding your expectations for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KD
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Kari D.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People
Awesome
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/29/2017 10:34 AM

Good afternoon Kari.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary was great
Mary in the service department was great with helping fix our problems!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/29/2017 10:35 AM

Good afternoon.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MA
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Margaret A.
Mansfield, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change/rotate tires
Efficient, timely, friendly
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/29/2017 07:23 AM

Good morning Margaret.  Thank you for the compliments.  Your feedback is greatly appreciated.  

We look forward to exceeding your expectations for many years to come.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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