MN

Matt Nickoli

Office Manager
Matt brings a lot of experience with him to Williams Norwalk Tire
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5 reviews)
100

BH
gravatar
Bob H.
Norwalk, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2025
verified customerVerified Customer
10
Oil change for vehicle
Very good job. Quick and dependable.
My wife is very pleased. Need I say more?
Vicki W., Vice President from Williams Norwalk Tire & Alignment responded on 12/02/2025 07:03 AM

We appreciate your feedback on our quick and dependable service. It sounds like we hit the nail on the head, which is always our goal. If your wife is pleased, we must be doing something right! We look forward to keeping your vehicle in great shape for your future adventures.

Vicki Williams
Williams Norwalk Tire & Alignment
419-668-3071
Employees worked with

RS
Ryan S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2025
verified customerVerified Customer
10
Painless, quick diagnosis and repair.
I had a great experiences. From the moment I arrived, the staff were friendly, honest, and professional. They diagnosed the issue quickly, explained everything in a way that was easy to understand, and didn’t try to upsell me on anything I didn’t need.
Vicki W., Vice President from Williams Norwalk Tire & Alignment responded on 12/02/2025 07:02 AM

We’re glad to hear that you had a great experience with us! It's fantastic that our team made you feel welcome and took the time to break down the issues—simple explanations can be a refreshing change in a world of technical jargon. And rest assured, we believe in fixing problems, not making ones you didn’t come in with. If only all tasks could be this smooth, right? We appreciate your business and look forward to keeping your vehicle in tip-top shape!

Vicki Williams
Williams Norwalk Tire & Alignment
419-668-3071
Employees worked with

RT
ROB T.
Norwalk, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2025
verified customerVerified Customer
10
Honest & Reliable, Great work and GREAT people.
I have lived in the area my entire life, and have had the unfortunate circumstances of using other locations than Williams for one reason or another, but given the choice, I would rather work with and give my money to these fine folks before any other place. They go out of their way to make the process as painless as possible, and you can be assured any work recommended is work needed. I send everyone I know to Williams and will continue to do so. THANKS MATT AND VICKI!
Vicki W., Vice President from Williams Norwalk Tire & Alignment responded on 11/03/2025 09:57 AM

We're excited to hear that you consider us your go-to tire and alignment center! It sounds like you’ve been on quite the quest for the perfect place, and we're delighted to have earned your trust. Our team genuinely aims to make every visit smooth and stress-free—like a well-oiled machine, but without the grease stains. Sending friends our way is the best compliment we can receive, and we appreciate each and every referral. It looks like Matt and Vicki did a spectacular job! Here’s to more smooth rides ahead!

Vicki Williams
Williams Norwalk Tire & Alignment
419-668-3071
Employees worked with

BP
Bobbi P.
Norwalk, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2025
verified customerVerified Customer
10
Great job and set you up for a great future
They fit you in as soon as it is possible. They let you know up front your pricing. They get the job done in a timely manner. Get car back same day. Matt let me know when I took my car in for a noise 3weeks ago. That I would be needing new brakes at that time. So it gave me a chance to save for new brakes. At that time. I have gone to other shops but I always end up returning to Williams.
Vicki W., Vice President from Williams Norwalk Tire & Alignment responded on 10/27/2025 06:56 AM

We truly appreciate your feedback about your recent experience with us. Welcome back!  It's great to hear that we could accommodate you quickly and keep you in the loop about what your vehicle needed. Sounds like Matt has a knack for preventative maintenance—he's basically a car whisperer! We’re delighted to be your go-to shop, and we're happy to keep the wheels turning smoothly for you. Thanks for being a valued customer!

Vicki Williams
Williams Norwalk Tire & Alignment
419-668-3071
Employees worked with

SR
Stan R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2025
verified customerVerified Customer
10
Excellent work and service
Matt scheduled our car quickly.
Vicki W., Vice President from Williams Norwalk Tire & Alignment responded on 10/27/2025 06:55 AM

It's great to hear that scheduling your car was a breeze! Quick service is what we aim for, and it sounds like Matt hit the nail on the head. If you ever need to get back on our calendar, you know where to find us!

Vicki Williams
Williams Norwalk Tire & Alignment
419-668-3071
Employees worked with

Displaying all 5 Review
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.